HP ScanJet Enterprise Flow 7500 User Guide - Page 56

Scanner buttons are not working correctly, Windows XP and Vista

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Scanner buttons are not working correctly After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the HP Scanner Tools Utility to re-enable the buttons. 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. Restart your computer. 5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try the following procedure: a. Open Control Panel, select Scanners and Cameras (in Windows 7, select Hardware and Sound, and then select Devices and Printers), and then select your scanner model from the list. b. Display the scanner properties: ● Windows XP and Vista: Right-click your scanner model, and then click Properties. ● Windows 7: Click Scan Properties, and then click the Events tab. c. Examine the buttons setting for your scanner, and ensure that the Take No Action option is not selected. 6. If the problem still persists, there may be a problem with the front panel. Contact HP Support at www.hp.com/support. 50 Chapter 5 Troubleshooting ENWW

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Scanner buttons are not working correctly
After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next
step.
1.
A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2.
The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the HP
Scanner
Tools Utility to re-enable the buttons.
3.
Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4.
Restart your computer.
5.
If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try the
following procedure:
a.
Open
Control Panel
, select
Scanners and Cameras
(in Windows 7, select
Hardware and Sound
,
and then select
Devices and Printers
), and then select your scanner model from the list.
b.
Display the scanner properties:
●
Windows XP and Vista:
Right-click your scanner model, and then click
Properties
.
●
Windows 7:
Click
Scan Properties
, and then click the
Events
tab.
c.
Examine the buttons setting for your scanner, and ensure that the
Take No Action
option is not
selected.
6.
If the problem still persists, there may be a problem with the front panel. Contact HP Support at
www.hp.com/
support
.
50
Chapter 5
Troubleshooting
ENWW