HP ScanJet Enterprise Flow 7500 User Guide - Page 51

Add/Remove, Programs and Features, Control Panel, HP ScanJet Enterprise 7500 Utilities

Page 51 highlights

a. Check that the green LED on the power supply case is on. b. If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. c. If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. 3. Unplug the power cable from the power source, wait 30 seconds, and then plug it back in. 4. Restart your computer. 5. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from the Control Panel to uninstall the following applications: ● ISIS/TWAIN software ● HP ScanJet Enterprise 7500 Utilities 6. Reinstall using the HP Scanning Software CD that came with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. ENWW Scanner initialization or hardware problems 45

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a.
Check that the green LED on the power supply case is on.
b.
If the green LED is not on, ensure that power is available to the power outlet or surge protector
that the power supply is plugged into.
c.
If power is available to the power outlet or surge protector but the green LED is still not on, the
power supply might be defective. Contact
www.hp.com/
support
for assistance.
3.
Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.
4.
Restart your computer.
5.
Use the
Add/Remove
tool (in Windows Vista, the
Programs and Features
tool) from the
Control Panel
to uninstall the following applications:
ISIS/TWAIN software
HP ScanJet Enterprise 7500 Utilities
6.
Reinstall using the HP Scanning Software CD that came with your scanner.
7.
Reconnect the USB cable and power cable to the scanner, and then press the
Power
(
) button to turn
on the scanner.
ENWW
Scanner initialization or hardware problems
45