HP Scanjet 8300 Setup and Support Guide - Page 26
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7 Product support English Accessibility Web site Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/ accessibility/prodserv/. HP Scanjet Web site Visit www.hp.com/sbso/busproducts_imaging.html for a variety of information: ● Learn tips for scanning more effectively and creatively. ● Gain access to HP Scanjet driver updates and software. ● Register your product. ● Subscribe to newsletters, driver and software updates, and support alerts. ● Purchase scanner supplies. Support process The HP support process works most effectively if you perform the following steps in the order specified: 1. Review the onscreen Help for the software and scanner, including the troubleshooting sections. 2. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP Technical Support Web site for product help, drivers, and software updates at www.hp.com/support. 3. Use HP e-support. If you have access to the Internet, connect with HP by going to www.hp.com/support. Select Support and Troubleshooting, enter the scanner model information, and then click the double arrows. At the bottom of the next page, select e-mail under Collaborative Resources. You will receive a personal reply from an HP Product Support technician. E-mail support is available in the languages listed at that Web site. 4. If you are a customer in the United States, go to step 5. Otherwise, contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanner's limited warranty period. After the warranty period, the dealer will quote a service charge. 5. Contact the HP Product Support Center for support by phone. Please consult the following Web site to check the details and conditions of phone support in your country/region: www.hp.com/support. Call HP while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information: - Scanner model number (located on the scanner) - Scanner serial number (located on the scanner) - Computer operating system - Version of the scanner software (located on the scanner's CD label) - Messages displayed at the time the situation occurred The applicable conditions for HP phone support are subject to change without notice. 24 HP Scanjet 8300 series