HP StorageWorks SB920c HP StorageWorks Tape Blade User Guide (625055-001, Nove - Page 59

Troubleshooting, When the Tape Blade does not power up

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Page 59 highlights

9 Troubleshooting Read this chapter for information about: • When the Tape Blade does not power up, page 59 • Management and Diagnostic tools , page 60 • Problems with cartridges, page 61 • "Encryption troubleshooting" on page 63 NOTE: For information about troubleshooting using Tape Blade and tape drive LEDs, see "Understanding LEDs" on page 37. When the Tape Blade does not power up If the Tape Blade does not start, use the following table to help resolve the problem: Table 6 Troubleshooting Tape Blade operation Possible reasons Possible solutions • The Tape Blade is not installed in the correct location for the partner server blade. Verify that the Tape Blade is installed adjacent to the partner server blade. See "Installing an HP StorageWorks Tape Blade" on page 21. • The partner server blade was not restar- Restart the server blade and verify that the Tape Blade front panel ted after the Tape Blade was installed. system health LED changes from flashing red to solid green. • The Tape Blade is not properly seated in the device bay. 1. Power down the partner server blade. 2. Reseat the Tape Blade in the device bay. 3. Restart the server blade and verify that the Tape Blade front panel system health LED changes from flashing red to solid green. • No mezzanine pass-thru card installed Purchase and install the required card, option kit part number: with a full-height server 431643-B21. • The c-Class enclosure firmware is at the wrong version Firmware version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all versions of the firmware support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware. • There is insufficient power or cooling Use the Onboard Administrator to verify that sufficient power and cooling are available. Tape Blade 59

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9 Troubleshooting
Read this chapter for information about:
•
When the Tape Blade does not power up
, page 59
•
Management and Diagnostic tools
, page 60
•
Problems with cartridges
, page 61
•
“
Encryption troubleshooting
”
on page 63
NOTE:
For information about troubleshooting using Tape Blade and tape drive LEDs, see
“
Understanding
LEDs
”
on page 37.
When the Tape Blade does not power up
If the Tape Blade does not start, use the following table to help resolve the problem:
Table 6 Troubleshooting Tape Blade operation
Possible solutions
Possible reasons
Verify that the Tape Blade is installed adjacent to the partner
server blade. See
“
Installing an HP StorageWorks Tape
Blade
”
on page 21.
•
The Tape Blade is not installed in the
correct location for the partner server
blade.
Restart the server blade and verify that the Tape Blade front panel
system health LED changes from flashing red to solid green.
•
The partner server blade was not restar-
ted after the Tape Blade was installed.
1.
Power down the partner server blade.
2.
Reseat the Tape Blade in the device bay.
3.
Restart the server blade and verify that the Tape Blade front
panel system health LED changes from flashing red to solid
green.
•
The Tape Blade is not properly seated
in the device bay.
Purchase and install the required card, option kit part number:
431643-B21.
•
No mezzanine pass-thru card installed
with a full-height server
Firmware version 1.3 or later is required when installing in a
c7000 enclosure. In a c3000 enclosure all versions of the firm-
ware support the HP StorageWorks Tape Blade. For the best reli-
ability, performance and new features update to the most recent
version of the firmware.
•
The c-Class enclosure firmware is at the
wrong version
Use the Onboard Administrator to verify that sufficient power and
cooling are available.
•
There is insufficient power or cooling
Tape Blade
59