HP StorageWorks XP12000 HP StorageWorks XP12000 Disk Array Owner's Guide (AE00 - Page 35

HP XP12000 Troubleshooting, Service information messages, Failure detection and reporting process

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4 HP XP12000 Troubleshooting Service information messages The system generates service information messages (SIMs) to identify normal operations, service requirements, and failures. SIMs are generated by the SVP and the system microprocessors. Your HP support representative uses the SIMs to monitor and troubleshoot the system. You can view SIMs using the system's management software. Failure detection and reporting process If a failure occurs in the system, the failure is detected and reported to the system log, the SIM log, and the HP STC, as shown in Figure 5 and Table 12. Figure 5 Failure detection and reporting process Table 12 Failure detection and reporting process Item Description 1 A failure is detected in the system. 2 The failure is reported to the system. 3 The system stores the failure information in the system log. The generated SIMs are stored on the system for use by HP support representatives, and logged 4 on the Device Manager server as remote SIMs (R-SIMs).If the system is not set up for remote support, when a SIM is generated, the amber message LED on the system control panel turns on. Call HP to determine the reason for the message. XP12000 Disk Array Owner's Guide 35

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4 HP XP12000 Troubleshooting
Service information messages
The system generates service information messages (SIMs) to identify normal operations, service
requirements, and failures. SIMs are generated by the SVP and the system microprocessors. Your HP
support representative uses the SIMs to monitor and troubleshoot the system. You can view SIMs using
the system's management software.
Failure detection and reporting process
If a failure occurs in the system, the failure is detected and reported to the system log, the SIM log,
and the HP STC, as shown in
Figure 5
and
Table 12
.
Figure 5 Failure detection and reporting process
Table 12 Failure detection and reporting process
Description
Item
A failure is detected in the system.
1
The failure is reported to the system.
2
The system stores the failure information in the system log.
3
The generated SIMs are stored on the system for use by HP support representatives, and logged
on the Device Manager server as remote SIMs (R-SIMs).If the system is not set up for remote
support, when a SIM is generated, the amber message LED on the system control panel turns on.
Call HP to determine the reason for the message.
4
XP12000 Disk Array Owner's Guide
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