HP StoreOnce 4420 HP StoreOnce Conversion from 2.x.x software to 3.4.x (or lat - Page 24

6 Troubleshooting Problem The system boots from the QR USB flash drive, but fails after the "hit R to restore" prompt with the following error. Solution: The QR USB stick should be the only USB storage device attached to the appliance. Ensure that there are no other USB sticks attached and remove any integrated KVM devices which may be presenting storage devices to the appliance. Problem: I am converting a StoreOnce D2D4312 or D2D4324 Backup system, installation has failed with the following message: Solution: There are several possible reasons for this issue, however, the most likely reason on these products is that the internal SAS RAID cabling is incorrect and, therefore, disks are enumerated in the wrong order. This may have happened if a RAID controller or motherboard change has occurred in the past. Check the cabling against the correct configuration below and re-configure if required. Table 4 Cabling to HP SAS expander card (HP StoreOnce 4430/4420 Backup system) Connect 1 493228-006 mini-SAS cable 2 493228-006 mini-SAS cable 3 493228-005 mini-SAS cable 4 493228-005 mini-SAS cable 5 SAS cable 6 SAS cable From. Port 2C on SAS expander card Port 3C on SAS expander card Port 4C on SAS expander card Port 5C on SAS expander card Connector A (left) on the motherboard Connector B (right) on the motherboard To Bottom right HDD backplane connector Top right HDD backplane connector Bottom left HDD backplane connector Top left HDD backplane connector Port 8C on the SAS expander card Port 9C on the SAS expander card 24 Troubleshooting