HP Stream 11-r000 Maintenance and Service Guide - Page 84

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Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? Webcamera 64 KBits No Yes Fingerprint 512 KBytes flash Yes Yes reader What How is data is the purpose input into of this memory? this memory? How is this memory write protected? Store webcam configuration and firmware. Stores fingerprint templates. address a unique issue. Using a utility from the device manufacturer that can be run from Windows. A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue. By enrolling in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. Questions and answers 1. How can the BIOS settings be restored (returned to default settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written? The DIMM SPD memory contains information about the memory module such as size, serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. There are various third party tools available to read SPD memory. 3. Does the "Firmware Hub for System BIOS" contain the BIOS program? Is this chip writable, and if so how? The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips? Yes, they are flash memory chips. 76 Chapter 10 Statement of Volatility

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Non Volatile
Memory Type
Amount (Size)
Does
this memory
store customer
data?
Does
this memory
retain data
when power
is removed?
What
is the purpose
of this memory?
How is data
input into
this memory?
How
is this memory
write
protected?
address a unique
issue.
Webcamera
64 KBits
No
Yes
Store webcam
configuration
and firmware.
Using a utility
from the device
manufacturer
that can be run
from Windows.
A utility
is required for
writing data to
this memory
and is typically
not made
available
to the public
unless a
firmware
upgrade
is necessary to
address a unique
issue.
Fingerprint
reader
512 KBytes flash
Yes
Yes
Stores
fingerprint
templates.
By enrolling in
HP ProtectTools
Security
Manager.
Only a digitally
signed
application can
make the call to
write
to the flash.
Questions and answers
1.
How can the BIOS settings be restored (returned to default settings)?
a.
Turn on or restart the computer and press
F10
when prompted near the bottom of the display.
b.
Select
File
, then select
Restore defaults
.
c.
Follow the on-screen instructions.
d.
Select
File
, save changes and exit, then press
Enter
.
2.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module
is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module
is not installed in a PC. There are various third party tools available to read SPD memory.
3.
Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so
how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to
perform the write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can
be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
76
Chapter 10
Statement of Volatility