HP Workstation x1100 hp workstations general - hp ultra 160 RAID install and r - Page 26

Using HP Diagnostic Tools How to Use HP DiagTools for Ultra 160 RAID g. Basic System Tests Results Screen Results of Basic Tests are OK. Press F2: you can go to Advanced Tests to focus or stress some hardware components, then it is possible to come back to this screen to generate a complete Support Ticket. Press F3: exit from DiagTools. Press F4: generates the Support Ticket with detailed results of the Basic Tests. This Ticket enables HP Support to provide you with the best possible service. h. Basic System Test Result Failed Screen In this case, a problem occurred during the Basic Tests. DiagTools indicates the failing part to be exchanged. The message could also ask to perform a specific action: run Advanced Tests for a specific part, reformat the hard disk, change the BIOS release, clear Flash ROM, etc. Press F4: to generate the Support Ticket with detailed results of the Basic Tests (minimum required from HP Support). Step 3. Create HP Support Ticket a. Support Ticket Explanation Screen A Support Ticket file is going to be created as HPSUPPT.TXT. This name cannot be changed and a new Support Ticket replaces the previous one. A Support Ticket contains 6 sections • HP Support-Ticket: Why this file is important • DiagTools: System Information • DiagTools: Test Report • DiagTools: Interpretation of Basic Tests Results • DiagTools: Administration Report • HP Support-Ticket: Your Comments 26 Appendix A