HP Workstation x1100 hp workstations general - hp ultra 160 RAID install and r - Page 27

Using HP Diagnostic Tools How to Use HP DiagTools for Ultra 160 RAID b. Support Ticket Path Screen (use F12 to toggle through values) Enter the path to generate the Support Ticket: • Temporary Area • Floppy disk (example A:\) NOTE If you select Temporary Area, you will only be able to view the Support Ticket on the screen. c. Support Ticket Creation In Progress Screen DiagTools is collecting data for the Support Ticket. d. Support Ticket Has Been Generated Screen DiagTools displays Support Ticket path. Keep this path in mind to read it after reboot. You may also press F7 to view the Ticket now. When a test fails, you can find a summary in Support Ticket title in the second line of the Diagnostics Section. Tests results are detailed in the check list. Technical explanation results can help HP Support personnel understand the problem. Step 4. Advanced Tests NOTE The Advanced System Tests can only be entered after the Basic System Tests have been completed. Press F2 to return to a screen that allows you to perform Advanced Function Tests. Many features are machine dependent; it is not possible to test everything during the Basic Tests. However, it may be useful to run specific tests that cover extended functions of the main components. Run the Advanced Tests if the Basic Tests have been passed, but (due to Appendix A 27