HP Workstation x4000 hp workstation x4000 - Getting Started Guide and Warranty - Page 39

Using e-DiagTools for Hardware Problems

Page 39 highlights

NOTE NOTE Troubleshooting Using e-DiagTools for Hardware Problems Using e-DiagTools for Hardware Problems Run e-DiagTools before contacting HP for warranty service. e-DiagTools gives you information your support agent needs. Use e-DiagTools to diagnose hardware-related problems on your HP Workstation. If any of the Diag LEDs on the front panel of your Workstation are on, go to "Understanding the Diag LEDs" on page 35 before attempting to use e-DiagTools. For more information about this utility, refer to the HP x4000 Workstation Technical Reference, available at www.hp.com/workstations/support. HP e-DiagTools is pre-installed on your hard disk drive. Your hard disk includes a hardware diagnostic partition containing HP e-DiagTools hardware diagnostic utilities. Do NOT delete this partition. The HP Workstation Recovery CD-ROMs that came with your Workstation also contain a copy of e-DiagTools in case you are unable to start this utility from your hard disk drive. Starting e-DiagTools from the Hard Drive's Utility Partition (Recommended Method) This method only works if the diagnostics partition on your hard disk drive is intact. 1. Start or restart your Workstation. 2. Press function key F10 when you see the message "Press F10 to enter HP Utility Partition or any other key to proceed." 3. Select the option to run e-DiagTools hardware diagnostics. Chapter 2 37

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64

Troubleshooting
Using e-DiagTools for Hardware Problems
Chapter 2
37
Using e-DiagTools for Hardware Problems
NOTE
Run e-DiagTools before contacting HP for warranty service. e-DiagTools
gives you information your support agent needs.
Use e-DiagTools to diagnose hardware-related problems on your HP
Workstation. If any of the Diag LEDs on the front panel of your
Workstation are on, go to “Understanding the Diag LEDs” on page 35
before attempting to use e-DiagTools.
For more information about this utility, refer to the
HP x4000
Workstation Technical Reference
, available at
www.hp.com/workstations/support
.
HP e-DiagTools is pre-installed on your hard disk drive. Your hard disk
includes a hardware diagnostic partition containing HP e-DiagTools
hardware diagnostic utilities. Do NOT delete this partition.
The
HP Workstation Recovery CD-ROM
s that came with your
Workstation also contain a copy of e-DiagTools in case you are unable to
start this utility from your hard disk drive.
Starting e-DiagTools from the Hard Drive’s Utility
Partition (Recommended Method)
NOTE
This method only works if the diagnostics partition on your hard disk
drive is intact.
1.
Start or restart your Workstation.
2. Press function key
F10
when you see the message “Press F10 to enter
HP Utility Partition or any other key to proceed.”
3.
Select the option to run e-DiagTools hardware diagnostics.