HP Workstation x4000 hp workstation x4000 - Getting Started Guide and Warranty - Page 57

Customer Responsibilities

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Warranty and Regulatory Information HP Hardware Warranty external to the system processor unit - are subject to standard per-incident travel and labor charges. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas - areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel - service is provided on a negotiated basis at extra charge. Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 km); third business day for Zone 6 (300 miles, 480 km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor. Service contracts which provide after-hour or weekend coverage, faster response time, or service in an Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional charge. Customer Responsibilities The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement part will be dispatched. The customer must verify that the latest version of the BIOS is installed on the product. The customer may be asked to install the latest version of the BIOS before an HP Sales and Service Center Representative or HP Authorized Support Provider representative is dispatched to the customer's site. Product upgrades, such as new revisions of drivers or BIOS, are not eligible for on-site services under warranty. These revisions are available for you to download at the recommendation of HP or your reseller support representative. If you need professional services to assist you with the upgrades, contact your reseller or HP. The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. The customer must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by HP to service the product; and operating supplies and consumables such as the customer would use during normal operation. A representative of the customer must be present at all times. The customer must state if the product is being used in an environment which poses a potential Appendix A 55

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Warranty and Regulatory Information
HP Hardware Warranty
Appendix A
55
external to the system processor unit — are subject to standard per-incident
travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations.
In HP Excluded Travel Areas — areas where geographical obstacles,
undeveloped roads, or unsuitable public transportation prohibit routine travel —
service is provided on a negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally
100 miles or 160 km from the HP office). Response time is second business day
for Zones 4 and 5 (200 miles, 320 km); third business day for Zone 6 (300 miles,
480 km); and negotiated beyond Zone 6. Worldwide Customer Support Travel
information is available from any HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are defined
by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response
time, or service in an Excluded Travel Area are often available from HP, an
authorized dealer, or authorized distributor at additional charge.
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs before an
on-site visit or replacement part will be dispatched.
The customer must verify that the latest version of the BIOS is installed on the
product. The customer may be asked to install the latest version of the BIOS
before an HP Sales and Service Center Representative or HP Authorized Support
Provider representative is dispatched to the customer's site.
Product upgrades, such as new revisions of drivers or BIOS, are not eligible for
on-site services under warranty. These revisions are available for you to
download at the recommendation of HP or your reseller support representative.
If you need professional services to assist you with the upgrades, contact your
reseller or HP.
The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs.
The customer must provide: access to the product; adequate working space and
facilities within a reasonable distance of the product; access to and use of all
information and facilities determined necessary by HP to service the product;
and operating supplies and consumables such as the customer would use during
normal operation.
A representative of the customer must be present at all times. The customer
must state if the product is being used in an environment which poses a potential