HP Xw4400 HP xw4400 Workstation - Service and Technical Reference Guide - Page 130

Table 5-13, Network problems continued

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Table 5-13 Network problems (continued) Problem Cause Solution Network driver does not detect Network controller is disabled. network controller. Run Computer Setup and enable network controller. Incorrect network driver. Verify the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's website. Network status link light does not No active network is detected. illuminate or it never flashes. The network status light should flash when there is network activity. Network controller is not set up properly. Verify cabling and network equipment for proper connection. Use the Network control application to verify that the device is working properly. Network driver is not properly loaded. Reinstall network drivers. System cannot auto-sense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. The cable is not securely connected. Be sure that both ends of the data cable are securely connected. The cable is attached to the incorrect connector. Be sure that the cable is attached to the correct connector. There is a problem with the cable Be sure that the cable and device at the other end are or a device at the other end of the operating correctly. cable. Network controller interrupt is Under the Computer Setup Advanced menu, change the shared with an expansion board. resource settings for the board. The network controller is defective. Replace the NIC. Diagnostics passes, but the workstation does not communicate with the network. Network drivers are not loaded, or 1. driver parameters do not match current configuration. 2. Be sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Be sure the correct network client and protocol is installed. The network controller is not configured for this workstation. Double-click the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is Under the Computer Setup Advanced menu, change the shared with an expansion board. resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a Under the Computer Setup Advanced menu, change the network card and conflicts with the resource settings for the board. embedded network card. Network controller stops working The files containing the network Reinstall the network drivers, using the Restore Plus! CD. without apparent cause. drivers are corrupted. The cable is not securely connected. Be sure that both ends of the cable are securely attached to the correct devices. The network controller is defective. Replace the NIC. 120 Chapter 5 System diagnostics and troubleshooting ENWW

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Problem
Cause
Solution
Network driver does not detect
network controller.
Network controller is disabled.
Run Computer Setup and enable network controller.
Incorrect network driver.
Verify the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s
website.
Network status link light does not
illuminate or it never flashes.
The network status light should
flash when there is network
activity.
No active network is detected.
Verify cabling and network equipment for proper
connection.
Network controller is not set up
properly.
Use the Network control application to verify that the
device is working properly.
Network driver is not properly
loaded.
Reinstall network drivers.
System cannot auto-sense the
network.
Disable auto-sensing capabilities and force the system
into the correct operating mode.
Diagnostics reports a failure.
The cable is not securely
connected.
Be sure that both ends of the data cable are securely
connected.
The cable is attached to the
incorrect connector.
Be sure that the cable is attached to the correct connector.
There is a problem with the cable
or a device at the other end of the
cable.
Be sure that the cable and device at the other end are
operating correctly.
Network controller interrupt is
shared with an expansion board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller
is defective.
Replace the NIC.
Diagnostics passes, but the
workstation does not
communicate with the network.
Network drivers are not loaded, or
driver parameters do not match
current configuration.
1.
Be sure the network drivers are loaded and that the
driver parameters match the configuration of the
network controller.
2.
Be sure the correct network client and protocol is
installed.
The network controller is not
configured for this workstation.
Double-click the
Network
icon in the Control Panel and
configure the network controller.
Network controller stopped
working when an expansion
board was added to the
workstation.
Network controller interrupt is
shared with an expansion board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller requires
drivers.
Verify that the drivers were not accidentally deleted when
the drivers for a new expansion board were installed.
The expansion board installed is a
network card and conflicts with the
embedded network card.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
Network controller stops working
without apparent cause.
The files containing the network
drivers are corrupted.
Reinstall the network drivers, using the
Restore Plus!
CD.
The cable is not securely
connected.
Be sure that both ends of the cable are securely attached
to the correct devices.
The network controller is
defective.
Replace the NIC.
Table 5-13
Network problems (continued)
120
Chapter 5
System diagnostics and troubleshooting
ENWW