HP dx2390 Quick Setup and Getting Started Guide - Page 15

Instant Support Professional Edition's online chat feature. Access HP Instant

Get HP dx2390 - Microtower PC PDF manuals and user guides View all HP dx2390 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 15 highlights

● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/ support. ● Refer to Helpful Hints on page 8 in this guide for more general suggestions. ● Refer to the comprehensive Troubleshooting Guide for more detailed information. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager. CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number and product ID number, and the monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager. CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call your local authorized service provider or dealer. ENWW Before You Call for Technical Support 7

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
●
If you recently installed new software, uninstall the software and see if the
computer functions properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers
loaded. When booting the operating system, use “Last Known Configuration.”
●
Refer to the comprehensive online technical support at
support
.
●
Refer to
Helpful Hints
on page
8
in this guide for more general suggestions.
●
Refer to the comprehensive
Troubleshooting Guide
for more detailed
information.
●
Restore the system from the Recovery Disc Set that you created or restore
the system to its original factory condition in HP Backup and Recovery
Manager.
CAUTION:
Restoring the system will erase all data on the hard drive. Be sure to
back up all data files before running the restore process.
To assist you in resolving problems online, HP Instant Support Professional Edition
provides you with self-solve diagnostics. If you need to contact HP support, use HP
Instant Support Professional Edition's online chat feature. Access HP Instant
Support Professional Edition at:
go/ispe
.
Access the Business Support Center (BSC) at
go/bizsupport
for
the latest online support information, software and drivers, proactive notification,
and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the
following to ensure that your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number and product ID number, and the
monitor serial number before calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Restore the system from the Recovery Disc Set that you created or restore
the system to its original factory condition in HP Backup and Recovery
Manager.
CAUTION:
Restoring the system will erase all data on the hard drive. Be sure to
back up all data files before running the restore process.
NOTE:
For sales information and warranty upgrades (HP Care Pack), call your
local authorized service provider or dealer.
ENWW
Before You Call for Technical Support
7