Hisense 50U6G1 User Manual - Page 62

HDMI & CEC Issues, Application Issues

Get Hisense 50U6G1 PDF manuals and user guides View all Hisense 50U6G1 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 62 highlights

Troubleshooting Problems The TV is having trouble receiving a signal in the cable box. There is no sound. Possible Solutions • If there is no signal occasionally, unplug cable from TV and re-plug after 60 seconds. • If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can press button to select HDMI Format if you select HDMI as input, to confirm whether the signal can be recognized. • Change to another HDMI port. • Change to another HDMI cable. • Check whether ARC is selected at > Settings > Display & Sound > Sound > Audio Output. If not, you need to check whether the external power amplifier device is connected to the ARC port or optical port of the TV. • > Settings > Display & Sound > Sound > Advanced Settings > Digital Audio Out. You can try to select Auto, Pass Through, PCM, Dolby Audio - Dolby Digital, or Dolby Audio - Dolby Digital Plus. • Whether the power amplifier device port is connected correctly. • If you select HDMI as input, you can try > HDMI Format. Related information External source connected but no picture or sound. on page 57 HDMI & CEC Issues When HDMI & CEC is not working, these steps may help resolve the problem. Problems HDMI & CEC does not work. Possible Solutions • Confirm that the device is a HDMI & CEC compatible device. • Check if the power cable of the HDMI & CEC device is properly connected. • Check the cable connection of the HDMI & CEC device is secure. • Check HDMI & CEC feature of your TV is turned on. > Settings > Channels & Inputs > Inputs > HDMI control • Check HDMI & CEC feature of the connected device is turned on. • Depending on the connected HDMI device, the HDMI & CEC control feature may not work. Application Issues When some apps do not play, this may help resolve the problem. 58

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
Troubleshooting
Problems
Possible Solutions
The TV is having trouble
receiving a signal in the
cable box.
•
If there is no signal occasionally, unplug cable from TV and re-plug after
60 seconds.
•
If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can press
button to select
HDMI Format
if you
select HDMI as input, to confirm whether the signal can be recognized.
•
Change to another HDMI port.
•
Change to another HDMI cable.
There is no sound.
•
Check whether ARC is selected at
>
Settings
>
Display & Sound
>
Sound
>
Audio Output
. If not, you need to check whether the external
power amplifier device is connected to the ARC port or optical port of the
TV.
•
>
Settings
>
Display & Sound
>
Sound
>
Advanced Settings
>
Digital Audio Out
. You can try to select
Auto
,
Pass Through
,
PCM
,
Dolby Audio - Dolby Digital
, or
Dolby Audio - Dolby Digital Plus
.
•
Whether the power amplifier device port is connected correctly.
•
If you select HDMI as input, you can try
>
HDMI Format
.
Related information
External source connected but no picture or sound.
on page 57
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problems
Possible Solutions
HDMI & CEC does not work.
•
Confirm that the device is a HDMI & CEC compatible device.
•
Check if the power cable of the HDMI & CEC device is properly
connected.
•
Check the cable connection of the HDMI & CEC device is secure.
•
Check HDMI & CEC feature of your TV is turned on.
>
Settings
>
Channels & Inputs
>
Inputs
>
HDMI control
•
Check HDMI & CEC feature of the connected device is turned on.
•
Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
Application Issues
When some apps do not play, this may help resolve the problem.
58