IBM 8840 Installation Guide - Page 73

Power, problems, Serial, Software

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Power problems Symptom The server does not turn on. The server does not turn off. Suggested action v Make sure that the server power cord is connected to the server and a working electrical outlet. v Make sure that the type of memory that is installed is supported by the server. v If you just installed an option, remove it, and restart the server. If the server now turns on, you might have installed more options than the power supply supports. If the problem remains, call for service. Determine whether you are using an ACPI or non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps: 1. Press Ctrl+Alt+Delete. 2. Turn off the server by using the power-control button. You might have to press and hold the power-control button for 5 seconds to force the server to turn off. If the problem remains or if you are using an ACPI operating system, call for service. Serial port problems For more information about the serial port, see the Option Installation Guide on the IBM xSeries Documentation CD. Symptom The number of serial ports that are identified by the operating system is less than the number of installed serial ports. Suggested action Make sure that: v Each port is assigned a unique address in the Configuration/Setup Utility program and none of the serial ports is disabled. v The serial port adapter, if you installed one, is seated correctly. A serial device does not work. If the problem remains, call for service. Make sure that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the serial port. v The serial port is assigned to the system. If the problem remains, call for service. Software problems Symptom You suspect a software problem. Suggested action To determine whether the problem is caused by the software, make sure that: v Your server has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, the server might have a memory-address conflict. v The software is designed to operate on the server. v Other software works on the server. v The software works on another server. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. If the problem remains, contact your place of purchase of the software. Chapter 6. Solving problems 59

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Power
problems
Symptom
Suggested
action
The
server
does
not
turn
on.
v
Make
sure
that
the
server
power
cord
is
connected
to
the
server
and
a
working
electrical
outlet.
v
Make
sure
that
the
type
of
memory
that
is
installed
is
supported
by
the
server.
v
If
you
just
installed
an
option,
remove
it,
and
restart
the
server.
If
the
server
now
turns
on,
you
might
have
installed
more
options
than
the
power
supply
supports.
If
the
problem
remains,
call
for
service.
The
server
does
not
turn
off.
Determine
whether
you
are
using
an
ACPI
or
non-ACPI
operating
system.
If
you
are
using
a
non-ACPI
operating
system,
complete
the
following
steps:
1.
Press
Ctrl+Alt+Delete.
2.
Turn
off
the
server
by
using
the
power-control
button.
You
might
have
to
press
and
hold
the
power-control
button
for
5
seconds
to
force
the
server
to
turn
off.
If
the
problem
remains
or
if
you
are
using
an
ACPI
operating
system,
call
for
service.
Serial
port
problems
For
more
information
about
the
serial
port,
see
the
Option
Installation
Guide
on
the
IBM
xSeries
Documentation
CD.
Symptom
Suggested
action
The
number
of
serial
ports
that
are
identified
by
the
operating
system
is
less
than
the
number
of
installed
serial
ports.
Make
sure
that:
v
Each
port
is
assigned
a
unique
address
in
the
Configuration/Setup
Utility
program
and
none
of
the
serial
ports
is
disabled.
v
The
serial
port
adapter,
if
you
installed
one,
is
seated
correctly.
If
the
problem
remains,
call
for
service.
A
serial
device
does
not
work.
Make
sure
that:
v
The
device
is
compatible
with
the
server.
v
The
serial
port
is
enabled
and
is
assigned
a
unique
address.
v
The
device
is
connected
to
the
serial
port.
v
The
serial
port
is
assigned
to
the
system.
If
the
problem
remains,
call
for
service.
Software
problems
Symptom
Suggested
action
You
suspect
a
software
problem.
To
determine
whether
the
problem
is
caused
by
the
software,
make
sure
that:
v
Your
server
has
the
minimum
memory
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
If
you
have
just
installed
an
adapter
or
memory,
the
server
might
have
a
memory-address
conflict.
v
The
software
is
designed
to
operate
on
the
server.
v
Other
software
works
on
the
server.
v
The
software
works
on
another
server.
If
you
received
any
error
messages
when
using
the
software,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
If
the
problem
remains,
contact
your
place
of
purchase
of
the
software.
Chapter
6.
Solving
problems
59