IBM 8862 User Manual - Page 62

Troubleshooting, charts, CD-ROM, drive, problems, Diskette, General

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Troubleshooting charts The following tables list problem symptoms and suggested solutions. See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more detailed troubleshooting charts. If you cannot find the problem in these charts, run the diagnostic programs. If you have run the diagnostic programs, or if running the tests does not reveal the problem, call for service. CD-ROM drive problems Symptom The CD-ROM drive is not recognized. Suggested action Make sure that: v The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. If the server has a single IDE channel, only the primary channel can be used. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive. Diskette drive problems Symptom Suggested action The diskette drive activity LED stays lit, or the server bypasses the diskette drive. If there is a diskette in the drive, make sure that: v The diskette drive cables are correctly and securely connected. v The diskette drive is enabled in the Configuration/Setup Utility program. v The diskette is good and not damaged. (Try another diskette if you have one.) v The diskette contains the necessary files to start the server. v Your software program is working properly. If the problem remains, call for service. General problems Symptom A cover lock is broken, an LED is not working, or a similar problem has occurred. Suggested action Call for service. Hard disk drive problems Symptom Suggested action Not all drives are recognized by 1. Remove the first drive that is not recognized and run the hard disk drive the hard disk drive diagnostic diagnostic test again. test (the Fixed Disk test). 2. If the remaining drives are recognized, replace the drive that you removed with a new one. The server stops responding during the hard disk drive diagnostic test. 1. Remove the hard disk drive that was being tested when the server stopped responding and try the diagnostic test again. 2. If the hard disk drive diagnostic test runs successfully, replace the drive that you removed with a new one. The hard disk drives are not detected while loading the operating system. 1. Make sure that the SCSI backplane is enabled in the Configuration/Setup Utility program. 2. Make sure that the LSI device driver is loaded. 50 xSeries 365 Type 8861 and 8862: Installation Guide

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Troubleshooting
charts
The
following
tables
list
problem
symptoms
and
suggested
solutions.
See
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
xSeries
Documentation
CD
for
more
detailed
troubleshooting
charts.
If
you
cannot
find
the
problem
in
these
charts,
run
the
diagnostic
programs.
If
you
have
run
the
diagnostic
programs,
or
if
running
the
tests
does
not
reveal
the
problem,
call
for
service.
CD-ROM
drive
problems
Symptom
Suggested
action
The
CD-ROM
drive
is
not
recognized.
Make
sure
that:
v
The
IDE
channel
to
which
the
CD-ROM
drive
is
attached
(primary
or
secondary)
is
enabled
in
the
Configuration/Setup
Utility
program.
If
the
server
has
a
single
IDE
channel,
only
the
primary
channel
can
be
used.
v
All
cables
and
jumpers
are
installed
correctly.
v
The
correct
device
driver
is
installed
for
the
CD-ROM
drive.
Diskette
drive
problems
Symptom
Suggested
action
The
diskette
drive
activity
LED
stays
lit,
or
the
server
bypasses
the
diskette
drive.
If
there
is
a
diskette
in
the
drive,
make
sure
that:
v
The
diskette
drive
cables
are
correctly
and
securely
connected.
v
The
diskette
drive
is
enabled
in
the
Configuration/Setup
Utility
program.
v
The
diskette
is
good
and
not
damaged.
(Try
another
diskette
if
you
have
one.)
v
The
diskette
contains
the
necessary
files
to
start
the
server.
v
Your
software
program
is
working
properly.
If
the
problem
remains,
call
for
service.
General
problems
Symptom
Suggested
action
A
cover
lock
is
broken,
an
LED
is
not
working,
or
a
similar
problem
has
occurred.
Call
for
service.
Hard
disk
drive
problems
Symptom
Suggested
action
Not
all
drives
are
recognized
by
the
hard
disk
drive
diagnostic
test
(the
Fixed
Disk
test).
1.
Remove
the
first
drive
that
is
not
recognized
and
run
the
hard
disk
drive
diagnostic
test
again.
2.
If
the
remaining
drives
are
recognized,
replace
the
drive
that
you
removed
with
a
new
one.
The
server
stops
responding
during
the
hard
disk
drive
diagnostic
test.
1.
Remove
the
hard
disk
drive
that
was
being
tested
when
the
server
stopped
responding
and
try
the
diagnostic
test
again.
2.
If
the
hard
disk
drive
diagnostic
test
runs
successfully,
replace
the
drive
that
you
removed
with
a
new
one.
The
hard
disk
drives
are
not
detected
while
loading
the
operating
system.
1.
Make
sure
that
the
SCSI
backplane
is
enabled
in
the
Configuration/Setup
Utility
program.
2.
Make
sure
that
the
LSI
device
driver
is
loaded.
50
xSeries
365
Type
8861
and
8862:
Installation
Guide