IBM 8862 User Manual - Page 66

Power, problems, Serial

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Power problems Symptom The server does not turn on. The server does not turn off. Suggested action v Make sure that the server power cord is connected to the server and a working electrical outlet. v Make sure that the type of memory that is installed is supported by your server and is installed in the correct order. v Make sure that the microprocessors are installed in the correct sockets. v If you just installed an option, remove it, and restart the server. If the server now turns on, you might have installed more options than the power supply supports. v Make sure the memory cassette is fully seated and the locking handle is all the way down. If the problem remains, call for service. Determine whether you are using an ACPI or non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps: 1. Press Ctrl+Alt+Delete. 2. Turn off the server by using the power-control button. You might need to press and hold the power-control button for 5 seconds to force the server to turn off. If the problem remains or if you are using an ACPI operating system, call for service. Serial port problems For more information about the serial port, see the Option Installation Guide on the IBM xSeries Documentation CD. Symptom Suggested action The number of serial ports identified by the operating system is less than the number of serial ports that are installed. Make sure that: v Each port is assigned a unique address in the Configuration/Setup Utility program and none of the serial ports is disabled. v The serial port adapter, if you installed one, is seated correctly. A serial device does not work. If the problem remains, call for service. Make sure that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to one of the following serial connectors: - The serial connector on the server chassis. - A serial port on the Remote Supervisor Adapter II breakout cable and the breakout cable is connected to the ASM port on the REmote Supervisor Adapter II. If the problem remains, call for service. 54 xSeries 365 Type 8861 and 8862: Installation Guide

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Power
problems
Symptom
Suggested
action
The
server
does
not
turn
on.
v
Make
sure
that
the
server
power
cord
is
connected
to
the
server
and
a
working
electrical
outlet.
v
Make
sure
that
the
type
of
memory
that
is
installed
is
supported
by
your
server
and
is
installed
in
the
correct
order.
v
Make
sure
that
the
microprocessors
are
installed
in
the
correct
sockets.
v
If
you
just
installed
an
option,
remove
it,
and
restart
the
server.
If
the
server
now
turns
on,
you
might
have
installed
more
options
than
the
power
supply
supports.
v
Make
sure
the
memory
cassette
is
fully
seated
and
the
locking
handle
is
all
the
way
down.
If
the
problem
remains,
call
for
service.
The
server
does
not
turn
off.
Determine
whether
you
are
using
an
ACPI
or
non-ACPI
operating
system.
If
you
are
using
a
non-ACPI
operating
system,
complete
the
following
steps:
1.
Press
Ctrl+Alt+Delete.
2.
Turn
off
the
server
by
using
the
power-control
button.
You
might
need
to
press
and
hold
the
power-control
button
for
5
seconds
to
force
the
server
to
turn
off.
If
the
problem
remains
or
if
you
are
using
an
ACPI
operating
system,
call
for
service.
Serial
port
problems
For
more
information
about
the
serial
port,
see
the
Option
Installation
Guide
on
the
IBM
xSeries
Documentation
CD.
Symptom
Suggested
action
The
number
of
serial
ports
identified
by
the
operating
system
is
less
than
the
number
of
serial
ports
that
are
installed.
Make
sure
that:
v
Each
port
is
assigned
a
unique
address
in
the
Configuration/Setup
Utility
program
and
none
of
the
serial
ports
is
disabled.
v
The
serial
port
adapter,
if
you
installed
one,
is
seated
correctly.
If
the
problem
remains,
call
for
service.
A
serial
device
does
not
work.
Make
sure
that:
v
The
device
is
compatible
with
the
server.
v
The
serial
port
is
enabled
and
is
assigned
a
unique
address.
v
The
device
is
connected
to
one
of
the
following
serial
connectors:
–
The
serial
connector
on
the
server
chassis.
–
A
serial
port
on
the
Remote
Supervisor
Adapter
II
breakout
cable
and
the
breakout
cable
is
connected
to
the
ASM
port
on
the
REmote
Supervisor
Adapter
II.
If
the
problem
remains,
call
for
service.
54
xSeries
365
Type
8861
and
8862:
Installation
Guide