IBM 8863 User Manual - Page 63

Problem, Determination, Service, Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 00019xxx Microprocessor x is not functioning or failed the built-in self-test; check VRM and processor LEDs. Make sure that microprocessor x is installed correctly. If the problem remains, replace microprocessor x. 1. Reseat the following components: a. (Trained service technician only) Microprocessor x b. Microprocessor tray 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. If a microprocessor or the microprocessor tray must be replaced, call for service. 00180xxx A PCI adapter has requested memory resources that are not available. 1. Change the order of the adapters in the PCI slots. Make sure that the boot device is positioned early in the scan order. 2. Make sure that the settings for the PCI adapter and all other adapters in the Configuration/Setup Utility program are correct. If the memory resource settings are not correct, change them. 3. If all memory resources are being used, remove an adapter to make memory available to the PCI adapter. Disabling the BIOS on the adapter should correct the error. See the documentation that comes with the adapter. 012980xx 012981xx No update data for microprocessor x 1. Make sure that all microprocessors have the same cache size. 2. Update the BIOS code again. 3. (Trained service technician only) Reseat microprocessor x 4. (Trained service technician only) Replace microprocessor x I9990305 An operating system was not found. 1. Make sure that a bootable operating system is installed. 2. Run the diagnostic programs. 3. Reseat the following components: a. Hard disk drive b. SAS backplane c. Cable d. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. Chapter 6. Solving problems 51

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
00019
xxx
Microprocessor
x
is
not
functioning
or
failed
the
built-in
self-test;
check
VRM
and
processor
LEDs.
Make
sure
that
microprocessor
x
is
installed
correctly.
If
the
problem
remains,
replace
microprocessor
x
.
1.
Reseat
the
following
components:
a.
(Trained
service
technician
only)
Microprocessor
x
b.
Microprocessor
tray
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
If
a
microprocessor
or
the
microprocessor
tray
must
be
replaced,
call
for
service.
00180
xxx
A
PCI
adapter
has
requested
memory
resources
that
are
not
available.
1.
Change
the
order
of
the
adapters
in
the
PCI
slots.
Make
sure
that
the
boot
device
is
positioned
early
in
the
scan
order.
2.
Make
sure
that
the
settings
for
the
PCI
adapter
and
all
other
adapters
in
the
Configuration/Setup
Utility
program
are
correct.
If
the
memory
resource
settings
are
not
correct,
change
them.
3.
If
all
memory
resources
are
being
used,
remove
an
adapter
to
make
memory
available
to
the
PCI
adapter.
Disabling
the
BIOS
on
the
adapter
should
correct
the
error.
See
the
documentation
that
comes
with
the
adapter.
012980
xx
012981
xx
No
update
data
for
microprocessor
x
1.
Make
sure
that
all
microprocessors
have
the
same
cache
size.
2.
Update
the
BIOS
code
again.
3.
(Trained
service
technician
only)
Reseat
microprocessor
x
4.
(Trained
service
technician
only)
Replace
microprocessor
x
I9990305
An
operating
system
was
not
found.
1.
Make
sure
that
a
bootable
operating
system
is
installed.
2.
Run
the
diagnostic
programs.
3.
Reseat
the
following
components:
a.
Hard
disk
drive
b.
SAS
backplane
c.
Cable
d.
I/O
board
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
Chapter
6.
Solving
problems
51