Insignia NS-DPF8PR User Manual (English) - Page 44

Troubleshooting - user manual

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Troubleshooting NS-DPF8PR/NS-DPF10PR Problem Solution The frame will not turn on. A memory card is inserted in the frame, but you can't view your pictures. The frame displays some pictures slower than others. The power adapter is not securely connected to the picture frame, or the power switch is not on. Check power adapter connections, then switch the power on. • Make sure that the memory card is one of the supported formats and that the files on the card are JPEG image files. • Turn the digital picture frame off and make sure that the memory card is inserted all the way into the card slot and is inserted correctly, then turn it back on. After a few seconds, you should see your first picture. • Try formatting the card. Caution: formatting the card will erase all files on the card. Back up the files on the card to your computer before attempting to format the card. • Some digital cameras save images in formats other than JPEG. Refer to your camera's manual for details. Higher resolution pictures load more slowly. Try using lower resolution pictures or down-sampling (compressing or resizing) them. See your camera's user guide for instructions on down-sampling your pictures, or see "Setting viewing options" on page 35 for instructions on automatically resizing and compressing your pictures while copying from them from an inserted memory card or USB device to the frame's internal memory. 42 www.insigniaproducts.com

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42
NS-DPF8PR/NS-DPF10PR
www.insigniaproducts.com
Troubleshooting
Problem
Solution
The frame will not
turn on.
The power adapter is not securely connected to
the picture frame, or the power switch is not on.
Check power adapter connections, then switch
the power on.
A memory card is
inserted in the
frame, but you can’t
view your pictures.
•
Make sure that the memory card is one of
the supported formats and that the files
on the card are JPEG image files.
•
Turn the digital picture frame off and
make sure that the memory card is
inserted all the way into the card slot and
is inserted correctly, then turn it back on.
After a few seconds, you should see your
first picture.
•
Try formatting the card.
Caution
: formatting the card will erase all
files on the card. Back up the files on the card
to your computer before attempting to
format the card.
•
Some digital cameras save images in
formats other than JPEG. Refer to your
camera’s manual for details.
The frame displays
some pictures
slower than others.
Higher resolution pictures load more slowly. Try
using lower resolution pictures or
down-sampling (compressing or resizing) them.
See your camera’s user guide for instructions on
down-sampling your pictures, or see “Setting
viewing options” on page 35 for instructions on
automatically resizing and compressing your
pictures while copying from them from an
inserted memory card or USB device to the
frame's internal memory.