Intel MFS5520VI User Guide - Page 109
Troubleshooting, First Steps Checklist
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4 Troubleshooting This chapter provides information to assist you in troubleshooting the Intel® Compute Module MFS5520VI. A common cause of server function issues is outdated BIOS and BMC firmware, and outdated operating system level device drivers. Before performing extensive troubleshooting steps, ensure that the BIOS and BMC firmware code, and device drivers are up to date. One of the first steps to perform in troubleshooting a compute module is to reboot the compute module. Try resetting your compute module using one of the following methods: • Soft boot reset: Shut down the operating system gracefully and restart the compute module to clear the memory and reload the operating system. • Cold boot reset: Turn the compute module power button off and then turn it back on to clear the memory, restart POST, reload the operating system, and halt power to all peripherals. First Steps Checklist • Are the compute module power LEDs on? • Is the chassis properly connected to an AC power source? • Are the power supplies fully seated in the chassis and the power cables fully seated in the power supplies? • Is the compute module fully seated in the chassis? • Are the processors fully seated in their sockets on the server board? • Are the installed memory modules fully seated in their sockets on the server board? • If installed, is the add-in mezzanine card fully seated in the connectors on the server board? • Are all jumper settings on the server board correct? • Are the configuration settings defined in the BIOS Setup correct? • Is the operating system properly loaded? Refer to the operating system documentation. • Are all device drivers properly installed? • Are all installed components and the installed operating system listed in the Intel® Modular Server System MFSYS25/MFSYS35 and Intel® Compute Module MFS5000SI/MFS5520VI Tested Hardware and Operating System List? Intel® Compute Module MFS5520VI User Guide 95