Intel P4000S Service Guide - Page 84

Appendix D: Getting Help Appendix D: Getting Help If you encounter an issue with your server platform, please follow these steps to obtain support on your product. 1. Get connected to our support web page for 24x7 support when you need it to get the latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms. Information available at the support site includes:  Latest BIOS, firmware, drivers and utilities  Product documentation, installation and Quick Start Guides  Full product specifications, technical advisories and errata  Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and operating systems  Server and chassis accessory parts list for ordering upgrades or spare parts  A searchable knowledgebase to search for product information throughout the support site 2. Send an email to Intel's technical support center using the following online form if you still cannot obtain a solution to your issue. 3. Lastly, you can contact an Intel support representative using one of the following support phone numbers. Charges may apply. Intel customer support suggests filling out the issue report form to better service the issue. Intel now offers Channel Program members around-the-clock 24x7 technical phone support+ on Intel® server boards, server chassis, server RAID controller cards, and Intel® Server Management. NOTE You must login in to the reseller site to obtain the 24x7 number. Warranty Information To obtain warranty information, visit the following Intel web site: http://www.intel.com/support/motherboards/server/sb/cs-010807.htm. 72 Intel® Server Chassis P4000S Service Guide