Intermec IP2L IP2L Snap-On LF/UHF RFID Reader User Guide - Page 41

Chapter 3 - Troubleshoot the RFID Reader Troubleshoot the IP2L The following table may help you fix some common problems you may experience while using the IP2L. Note: If you send the IP2L or computer in for service, it is your responsibility to save the computer data and its configuration. Intermec is only responsible for ensuring that the hardware matches the original configuration repairing or replacing the computer. RFID Problems and Solutions Problem Solution The IP2L is unable to read RFID tags, or • Make sure the IP2L is connected and enabled. For seems to read tags slowly or help, see "Connect the IP2L" on page 6. inconsistently. • Make sure the tag is oriented in the same way as the IP2L antenna. A tag is oriented correctly if the antenna element is horizontal relative to the horizontal edges of the computer. • Move slightly closer or farther from the tag. Environmental factors can reduce the read range or create dead spots. • Make sure there are no metal objects or other objects on or near the antenna. Large rings or hand jewelry can affect the performance of the IP2L. • Make sure the computer is working properly. The IP2L will not work well if there are too many applications running. • Make sure the computer battery is not low, it may affect the performance of the IP2L. The IP2L does not respond to my RFID • Make sure your application is communicating with application. the IP2L, the BRI server on your computer, or both. • You may need to change BRI Server settings to communicate with your application. For help, see "Configure the BRI Server Settings" on page 25. IP2L Snap-On LF/UHF RFID Reader User Guide 33