Iomega 35180 User Manual
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- Iomega 35180 | User Manual - Page 1
Iomega HDD External Hard Drive User's Manual General Troubleshooting If you encounter a problem while connecting or using the Iomega® HDD External Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help. q The Iomega HDD External Hard Drive - Iomega 35180 | User Manual - Page 2
Iomega HDD External Hard Drive User's Manual Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/trblshoot.html (2 of 2)3/21/2005 12:36:19 PM - Iomega 35180 | User Manual - Page 3
winning web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered: q Online help pages-You can find help pages with answers to frequently asked questions (FAQs), troubleshooting, or basic "how to" information. q Locate Iomega manuals-You - Iomega 35180 | User Manual - Page 4
troubleshooting needs. Before calling Iomega Customer Support, please have the following information available. Also, please turn on your computer and call from a phone near your computer. 1. Previous customer number, if applicable. 2. Serial number of your drive. 3. Make and model of drive - Iomega 35180 | User Manual - Page 5
690-2100 (U.S. Only). q Visit your local computer store. When purchasing Iomega products over the phone and on the Internet, you can use your | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/get_help_us.html (3 of 3)3/21/2005 12: - Iomega 35180 | User Manual - Page 6
/support The Iomega European web support site offers advanced problem-solving support available 24 hours a day in various European languages. Here's just some of what the site offers: q On-line Help Pages-You can find help pages with answers to frequently asked questions (FAQs), troubleshooting - Iomega 35180 | User Manual - Page 7
to be due to a technical problem, rather than a defective product, check with Iomega Customer Support before returning your drive. Our trained support personnel can often resolve the problem over the phone. | top of page | http://www.iomega.com/support/manuals/hdde40u/get_help_eu.html (2 of 3)3/21 - Iomega 35180 | User Manual - Page 8
, promotions, or support. | top of page | Purchasing Iomega Products For general purchase and resale information, please go to our web site at www.iomega.com/europe. | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/get_help_eu.html - Iomega 35180 | User Manual - Page 9
Asia-Pacific Region) The Iomega Asia-Pacific web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered: q Online Help Pages-You can find help pages with answers to frequently asked questions (FAQs). q Locate Iomega Manuals-You can access an - Iomega 35180 | User Manual - Page 10
technical troubleshooting needs. Before calling Iomega Customer Support, please have the following information at hand. Also please turn on your computer and call from a phone near your computer. 1. Previous customer number, if applicable. 2. Serial number of your drive. 3. Make and model of drive - Iomega 35180 | User Manual - Page 11
service (or repair after the warranty period), please visit our web support site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Customer Support before returning your drive - Iomega 35180 | User Manual - Page 12
support for all your technical troubleshooting needs. Before calling Iomega Customer Support, please have the following information at hand. Also please turn on your computer and call from a phone near your computer. 1. Previous customer number, if applicable. http://www.iomega.com/support/manuals - Iomega 35180 | User Manual - Page 13
service (or repair after the warranty period), please visit our web support site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Customer Support before returning your drive - Iomega 35180 | User Manual - Page 14
site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered: q Online Help Pages-You can find help pages with answers to frequently asked questions (FAQs) and troubleshooting or basic "how to" information. q Locate Iomega Manuals-You can access an - Iomega 35180 | User Manual - Page 15
without notice. Product Information Visit our web site at www.iomega.com for information on new Iomega products, promotions, or support. | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/get_help_la.html (2 of 2)3/21/2005 12:36:25 PM - Iomega 35180 | User Manual - Page 16
important information for using the Iomega HDD External Hard Drive 3. Check the USB or FireWire Guidelines 4. Connect your Iomega HDD External Hard Drive | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/get_start.html3/21/2005 - Iomega 35180 | User Manual - Page 17
purchased has a Universal Serial Bus (USB) connection. q FireWire Click here if the Iomega HDD External Hard Drive you purchased has a 1394 or FireWire connection. Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/guide.html3/21/2005 12:20:34 PM - Iomega 35180 | User Manual - Page 18
Iomega HDD External Hard Drive User's Manual System Requirements and USB Guidelines System Requirements USB Guidelines System Requirements Your system must meet the minimum requirements below to support the Iomega® HDD External USB 2.0 hard drive. NOTE: The Iomega HDD External USB 2.0 Hard Drive is - Iomega 35180 | User Manual - Page 19
with your Iomega HDD External Hard Drive. Data loss might result. q Do not connect more than two Iomega HDD External Hard Drives with USB connections to a single computer. | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/guide_usb - Iomega 35180 | User Manual - Page 20
loss will result! q Do not use any FireWire adapter cable other than the cable included with the Iomega HDD External Hard Drive. q Never use FireWire extension cables with the drive. Data loss may result. http://www.iomega.com/support/manuals/hdde40u/guide_firewire.html (1 of 2)3/21/2005 12:20:36 PM - Iomega 35180 | User Manual - Page 21
Iomega HDD External Hard Drive User's Manual q Do not disconnect the FireWire cable or disconnect power to the drive while it is transferring information. q Do not connect more than one FireWire adapter card to a system. For best performance... q Unused FireWire ports should be left - Iomega 35180 | User Manual - Page 22
on the installation CD. Make sure you review the readme file before using the software. For the most recent information on NTFS, FAT 32, and formatting the Iomega HDD External Hard Drive, go to www. iomega.com/support. http://www.iomega.com/support/manuals/hdde40u/use_drive.html (1 of 2)3/21/2005 12 - Iomega 35180 | User Manual - Page 23
safely disconnect the drive. | top of page | Partitioning the Iomega HDD External Hard Drive Iomega does not recommend or support multiple partitioning of the drive. | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/use_drive.html - Iomega 35180 | User Manual - Page 24
External Hard Drive User's Manual Iomega® HDD External Hard Drive FireWire® You must connect the power supply to the drive when connected to FireWire. Mac® users: Connect through a built-in FireWire port only. PC users: You must install a FireWire adapter card. USB 2.0 The Iomega HDD External Hard - Iomega 35180 | User Manual - Page 25
instructions for the type of connection you will be using: Connect the Iomega HDD External Hard Drive to a USB Connection Connect the Iomega HDD External Hard Drive to a FireWire Connection Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u - Iomega 35180 | User Manual - Page 26
Iomega HDD External Hard Drive User's Manual Connect the Iomega® HDD External Hard Drive to USB Follow the steps below to connect the Iomega HDD External Hard Drive to your card you have installed. http://www.iomega.com/support/manuals/hdde40u/inst_drive_usb.html (1 of 3)3/21/2005 12:20:41 PM - Iomega 35180 | User Manual - Page 27
the icon does not appear, refer to the section Troubleshooting for USB Drives or see the Iomega Web Support Site at www.iomega.com/support. 5. On the installation CD, click on each of the software icons to install the software. The Iomega HDD External Hard Drive is now ready to use. Save to and drag - Iomega 35180 | User Manual - Page 28
Iomega HDD External Hard Drive User's Manual Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/inst_drive_usb.html (3 of 3)3/21/2005 12:20:41 PM - Iomega 35180 | User Manual - Page 29
Iomega HDD External Hard Drive User's Manual Connect the Iomega® HDD External Hard Drive to FireWire NOTE: Read the FireWire Guidelines and Troubleshooting section in this User's Manual card documentation. http://www.iomega.com/support/manuals/hdde40u/inst_drive_fw.html (1 of 3)3/21/2005 12:20:42 PM - Iomega 35180 | User Manual - Page 30
Iomega HDD External Hard Drive User's Manual NOTE: Always connect the adapter cable to the computer after connecting to the drive the drive. NOTE: Plug the power cord into a power strip or outlet last. NOTE to Windows 98 SE Users If Then http://www.iomega.com/support/manuals/hdde40u/ - Iomega 35180 | User Manual - Page 31
on FireWire compatibility. If you encounter problems installing or using your Iomega HDD External Hard Drive, refer to the Troubleshooting section. | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/inst_drive_fw.html (3 of 3)3/21 - Iomega 35180 | User Manual - Page 32
Iomega HDD External Hard Drive User's Manual Troubleshooting the Iomega® HDD External Hard Drive for USB If you encounter a problem while connecting or using the Iomega HDD External Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help. - Iomega 35180 | User Manual - Page 33
the drive letter. If the problem continues, there may be a driver conflict on your system. Please contact the Iomega web site (www.iomega. com) for additional troubleshooting information. | top of page | Windows 2000 Users: 1. Check all connections. 2. Make sure the Iomega HDD External Hard Drive is - Iomega 35180 | User Manual - Page 34
Iomega HDD External Hard Drive User's Manual The Iomega HDD External Hard Drive Stops Responding (Locks up), or Information Gets Lost or Corrupted While Saving or Copying Files The problem is probably due to a non-compliant USB controller chip or other USB device on your computer system. Try the - Iomega 35180 | User Manual - Page 35
Iomega HDD External Hard Drive User's Manual Troubleshooting for Your FireWire Drive System If you encounter a problem while connecting or using your Iomega® HDD External Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help. q The Iomega - Iomega 35180 | User Manual - Page 36
or possible data loss when used with your Iomega HDD External Hard Drive. If you are not sure that a FireWire device complies with the latest FireWire specification, contact the manufacturer of the device. http://www.iomega.com/support/manuals/hdde40u/trblshoot_fw.html (2 of 3)3/21/2005 12:36 - Iomega 35180 | User Manual - Page 37
Iomega HDD External Hard Drive User's Manual | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/trblshoot_fw.html (3 of 3)3/21/2005 12:36:27 PM - Iomega 35180 | User Manual - Page 38
on the installation CD. Make sure you review the readme file before using the software. For the most recent information on NTFS, FAT 32, and formatting the Iomega HDD External Hard Drive, go to www. iomega.com/support. http://www.iomega.com/support/manuals/hdde40u/use_drive.html (1 of 2)3/21/2005 12 - Iomega 35180 | User Manual - Page 39
safely disconnect the drive. | top of page | Partitioning the Iomega HDD External Hard Drive Iomega does not recommend or support multiple partitioning of the drive. | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/use_drive.html - Iomega 35180 | User Manual - Page 40
External Hard Drive User's Manual Iomega® HDD External Hard Drive FireWire® You must connect the power supply to the drive when connected to FireWire. Mac® users: Connect through a built-in FireWire port only. PC users: You must install a FireWire adapter card. USB 2.0 The Iomega HDD External Hard - Iomega 35180 | User Manual - Page 41
is Data Storage: REV Drives, CDRW & DVD Burners, Zip Drives, Network Attached Storage Servers, and Mini Drives Home products online store about factory registerpromotions Iomega outlet support & downloads global sites where to partnersnewsletters buy search ENTER TO WIN! Take Our Quick - Iomega 35180 | User Manual - Page 42
Iomega HDD External Hard Drive User's Manual System Requirements and USB Guidelines System Requirements USB Guidelines System Requirements Your system must meet the minimum requirements below to support the Iomega® HDD External USB 2.0 hard drive. NOTE: The Iomega HDD External USB 2.0 Hard Drive is - Iomega 35180 | User Manual - Page 43
with your Iomega HDD External Hard Drive. Data loss might result. q Do not connect more than two Iomega HDD External Hard Drives with USB connections to a single computer. | top | home | Copyright © 2002 Iomega Corporation All rights reserved http://www.iomega.com/support/manuals/hdde40u/guide_usb - Iomega 35180 | User Manual - Page 44
loss will result! q Do not use any FireWire adapter cable other than the cable included with the Iomega HDD External Hard Drive. q Never use FireWire extension cables with the drive. Data loss may result. http://www.iomega.com/support/manuals/hdde40u/guide_firewire.html (1 of 2)3/21/2005 12:36:36 PM - Iomega 35180 | User Manual - Page 45
Iomega HDD External Hard Drive User's Manual q Do not disconnect the FireWire cable or disconnect power to the drive while it is transferring information. q Do not connect more than one FireWire adapter card to a system. For best performance... q Unused FireWire ports should be left - Iomega 35180 | User Manual - Page 46
301 Moved Permanently Moved Permanently The document has moved here. http://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/entry.php3/21/2005 12:36:37 PM
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Iomega HDD External Hard Drive User's Manual
General Troubleshooting
If you encounter a problem while connecting or using the Iomega
®
HDD External Hard Drive, check the topics listed below
for possible solutions. For additional help options, see
How to Get Help
.
●
The Iomega HDD External Hard Drive seems slow
●
Windows Stops Responding When Disconnected from the Iomega HDD External Hard Drive
●
The Computer Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
●
A Large File will not Copy to the Iomega HDD External Hard Drive
For additional USB or FireWire troubleshooting, see
USB Drive Troubleshooting
or
FireWire Drive
Troubleshooting
.
The Iomega HDD External Hard Drive seems slow
Mac
®
Users:
If you are experiencing slow response from the Iomega HDD External Hard Drive it may be a formatting
issue, see
Formatting The Iomega HDD External Hard Drive
.
If you are connecting the drive to
USB
, also see
The Iomega HDD External Hard Drive seems slow
in the
USB
Troubleshooting
section.
Windows
®
Stops Responding When You Disconnect the Iomega HDD External Hard Drive
This may occur because Windows is trying to access a file that is on the Iomega HDD External Hard Drive. Make sure that
none of the files on the disk are open when you unplug the drive. Be sure to stop the drive before disconnecting the power
or adapter cable to prevent any data loss. See
Disconnecting the Iomega HDD External Hard Drive
.
Your System Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
Iomega does not recommend or support multiple partitioning of the drive.
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You Cannot Get a Large File to Copy to the Iomega HDD External Hard Drive
PC users and Mac users using a PC formatted drive:
An individual file that is 4 GB or larger cannot be copied to a
Iomega HDD External Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a
compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the
Iomega HDD External Hard Drive.
|
top
|
home
|
http://www.iomega.com/support/manuals/hdde40u/trblshoot.html (1 of 2)3/21/2005 12:36:19 PM