Iomega 35180 User Manual - Page 4

Live Chat Customer Support, Calling Iomega Customer Support, Product Return or Repair - model

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How To Get Help in the U.S. and Canada to our support site at www.iomega.com/support, select your product, and click e-mail. Live Chat Customer Support Iomega Support Live Help allows you to use the power of the internet to "chat" directly with one of our highly trained customer support representatives. Just go to our support site at www.iomega.com/support, select your product, and click on live chat. Iomega Support Live Help is available 24 hours a day, 7 days a week. Customer support hours are subject to change without notice. Please visit our web support site for current Customer Support Center hours of operation. | top of page | Calling Iomega Customer Support Iomega also offers live customer support for all your technical troubleshooting needs. Before calling Iomega Customer Support, please have the following information available. Also, please turn on your computer and call from a phone near your computer. 1. Previous customer number, if applicable. 2. Serial number of your drive. 3. Make and model of drive. 4. Make and model of computer. 5. Operating system used (for example, Windows® 98, Mac® OS 8.6). 6. List of any other hardware installed on the computer (for example, printers, CD-ROM). 7. Iomega software version. 8. Exact description of the problem and any error messages received. Iomega has a highly trained customer support staff that is ready to take your call toll free at 1-412-690-2100, Monday through Friday from 7 a.m. to 8 p.m. (Mountain Time). Customer support hours are subject to change without notice. Please visit our web support site for current Customer Support Center hours of operation. *1-412-690-2100 is available in the U.S. and Canada only. | top of page | Product Return or Repair For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site at www.iomega.com/support or call Iomega Customer Support at 1-412-690-2100. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Customer Support before returning your drive. Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization. *1-412-690-2100 is available in the U.S. and Canada only. | top of page | http://www.iomega.com/support/manuals/hdde40u/get_help_us.html (2 of 3)3/21/2005 12:36:21 PM

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How To Get Help in the U.S. and Canada
to our support site at
www.iomega.com/support
, select your product, and click
e-mail
.
Live Chat Customer Support
Iomega Support Live Help allows you to use the power of the internet to "chat" directly with one of our highly trained
customer support representatives. Just go to our support site at
www.iomega.com/support
, select your product, and click
on
live chat
. Iomega Support Live Help is available 24 hours a day, 7 days a week. Customer support hours are subject
to change without notice. Please visit our web support site for current Customer Support Center hours of operation.
|
top of page
|
Calling Iomega Customer Support
Iomega also offers live customer support for all your technical troubleshooting needs.
Before calling Iomega Customer Support, please have the following information available. Also, please turn on your
computer and call from a phone near your computer.
1.
Previous customer number, if applicable.
2.
Serial number of your drive.
3.
Make and model of drive.
4.
Make and model of computer.
5.
Operating system used (for example, Windows
®
98, Mac
®
OS 8.6).
6.
List of any other hardware installed on the computer (for example, printers, CD-ROM).
7.
Iomega software version.
8.
Exact description of the problem and any error messages received.
Iomega has a highly trained customer support staff that is ready to take your call toll free at
1-412-690-2100
, Monday
through Friday from 7 a.m. to 8 p.m. (Mountain Time). Customer support hours are subject to change without notice.
Please visit our web support site for current Customer Support Center hours of operation.
*1-412-690-2100 is available in the U.S. and Canada only.
|
top of page
|
Product Return or Repair
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our
web support site at
www.iomega.com/support
or call Iomega Customer Support at 1-412-690-2100. Because many
returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega
Customer Support before returning your drive. Our trained support personnel can often resolve the problem directly or
otherwise supply you with return authorization.
*1-412-690-2100 is available in the U.S. and Canada only.
|
top of page
|