Iomega 35180 User Manual - Page 12

How To Get Help in Japan How to Get Help In Japan Iomega is committed to providing a first class customer support service. To meet this goal, we offer a variety of support options designed to meet the needs of a wide range of users including a web support site, e-mail, and live customer support service. Listed below are the support options described on this page. q Iomega Web Support Site q E-mail Customer Support q Calling Iomega Customer Support q Customer Support Numbers q Product Return q Product Information Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega. com/support. Iomega Web Support Site (Japan): www.iomega.com/jp/support/ The Iomega Japan web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered: q Online Help Pages-You can find help pages with answers to frequently asked questions (FAQs). q Download the Latest Iomega Software-The software that shipped with your Iomega product may be updated over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega software or go directly to www.iomega.com/jp/software/download. | top of page | E-mail Customer Support Send an e-mail to our Customer Support team via the web. Just go to our support site at www.iomega.com/jp/support/ contact select your product and click e-mail. | top of page | Calling Iomega Customer Support Iomega also offers live customer support for all your technical troubleshooting needs. Before calling Iomega Customer Support, please have the following information at hand. Also please turn on your computer and call from a phone near your computer. 1. Previous customer number, if applicable. http://www.iomega.com/support/manuals/hdde40u/get_help_jp.html (1 of 2)3/21/2005 12:36:24 PM