Iomega 35180 User Manual - Page 7

How To Get Help in Europe, the Middle East, and Africa Calling Iomega Customer Support Iomega also offers live customer support for all your technical troubleshooting needs. Before calling Iomega Customer Support, turn on your computer, call from a phone near your computer, and have the following information available: 1. Previous customer number, if applicable. 2. Serial number of your drive. 3. Make and model of drive. 4. Make and model of computer. 5. Operating system used (for example, Windows® 98 or Mac® OS 8.6). 6. List of any other hardware installed on the computer (for example, printers or CD-ROM). 7. Iomega software version. 8. Exact description of the problem and any error messages received. | top of page | Customer Support Numbers Iomega has a highly trained customer support staff available to take your call at the following numbers. Calls to these numbers are charged at national access rates. Calls to the numbers listed for "Other Countries" are charged at normal international dialing rates to the Republic of Ireland. Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands 01 795 679 67 02 7119510 38487225 9 69379204 01 55695074 069 95086359 01 4073 238 02 69633538 020 3469540 Norway Spain Sweden Switzerland (French) Switzerland (German) Switzerland (Italian) UK 23162305 91 7496459 8 58770609 01 800 9332 01 800 9330 01 800 9331 0207 3659527 Other Countries +353-1-8902-444 | top of page | Product Repair or Return For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our support web site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem, rather than a defective product, check with Iomega Customer Support before returning your drive. Our trained support personnel can often resolve the problem over the phone. | top of page | http://www.iomega.com/support/manuals/hdde40u/get_help_eu.html (2 of 3)3/21/2005 12:36:22 PM