Jensen VM9021TS Instruction Manual - Page 37

VM9021TS Table 19: Troubleshooting Problem Cause Disc does not play back Image blurred, distorted, or dark PBC cannot be used during VCD playback No repeat or searching while playing VCD MP3 Interruption occurred during playback Incorrect playback message displayed XM RADIO No Sound XM source not available "ANTENNA" appears on the XM main screen All other Errors IPOD iPod source not available Cannot see video and photo media on TFT screen Disc is warped or scratched Disc is dirty or wet Laser pickup is dirty Incompatible disc is used Disc rating exceeds Parental Lock rating limit Disc region code is not compatible with unit Disc is inserted upside down Disc is illegally copied PCB is not available on the disc PCB is on Disc is dirty or scratched File is damaged/bad recording Message is longer than LCD can display Incorrect cable connections Incorrect cable connections Antenna not connected Incorrect cable connections Wrong iPod Video Settings All other errors Error Messages Corrective Action Use disc in good condition Clean disc with soft cloth Clean laser pickup with cleaning disc Use compatible disc Change Parental Lock settings to lower restriction Use disc with proper region code Insert disc with label side up Use original disc Turn PCB off Clean disc or replace Recreate disc with good files Check RCA cables Check XM Data cable or Media Module Cable Check satellite antenna connection Reset Media Module Check jLink and Media Module cables Change iPod video settings to TV Out = On Check Media Module yellow RCA video input cable Reset Media Module Table 20: Error Messages Loading No Disc Message Displayed Bad Disc Unknown disc Region Error Error Cause Disc is being read Disc is dirty Disc is upside down Disc not present in loading compartment Disc is dirty Disc is upside down Disc format is not compatible with this unit DVD is not compatible with region code of unit illegal mechanism operation Clean disc with soft cloth Insert disc with label side up Insert disc Clean disc with soft cloth Insert disc with label side up Corrective Action Press EJECT key for 5 seconds to reset loading mechanism 33