KitchenAid KERS308XSS Use & Care Guide - Page 34

Before You Call • Solutions to common problems Problem Scratches or abrasions on cooktop surface. Solution • Coarse particles such as salt or hardened soils between cooktop and utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time. • Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply the recommended Cooktop Cleaner to the ceramic surface (on the web visit www.kitchenaid.com for replacement cooktop cleaner, item number 31464). Buff with a nonabrasive cloth or no-scratch cleaning pad. For more information see Cooktop maintenance and Cooktop cleaning in the Care and Cleaning section of this Use & Care Guide. • Cookware with rough bottom was used. Use smooth, flat-bottomed cookware. Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Apply the recommended Cooktop Cleaner to the ceramic surface (on the web visit www.KitchenAid.com for replacement cooktop cleaner, item number 31464. Buff with a nonabrasive cloth or noscratch cleaning pad. For more information see “Cooktop maintenance” and “Cooktop cleaning” in the Care and Cleaning section of this Use & Care Guide. Brown streaks or specks on cooktop surface. Boilovers are cooked onto surface. Use razor blade scraper to remove soil. For more information see Cooktop maintenance and Cooktop cleaning in the Care and Cleaning section of this Use & Care Guide. Areas of discoloration with metallic sheen on cooktop surface. Mineral deposits from water and food. Remove using the recommended Cooktop Cleaner to the ceramic surface (on the web visit www.kitchenaid.com for replacement cooktop cleaner, item number 31464). Buff with a nonabrasive cloth or no-scratch cleaning pad. 34