Kodak I1320 User Guide - Page 129

Important restrictions Contacting Kodak Eligibility: The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty (50) United States, and OnSite Service is available in the contiguous forty-eight (48) states and in certain areas of Alaska and Hawaii for products purchased from authorized distributors of Kodak. The Kodak Scanner will be ineligible for any service under warranty if the product falls under any of Kodak's then-current Warranty Exclusions, including a purchaser's failure to return defective products to Kodak in compliance with Kodak's then current Packaging and Shipping Guidelines. Persons are only considered "eligible purchasers" or "end users" if they originally purchased the Kodak Scanner for their own personal or business use, and not for resale. Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as needed. Consumables, supplies, other expendable items and those items identified as being the user's responsibility in the User's Guide are not covered under the Limited Warranty. If any of the above excluded parts or services are required, they may be available through an authorized service provider at their hourly rates and at terms then in effect. Any defective products or parts replaced by Kodak become the property of Kodak. For Information on Kodak Scanners: Website: www.Kodak.com/go/docimaging For U.S. Service, Repair and Technical Assistance by Telephone: Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m. excluding Kodak holidays. Phone: (800) 8221414 For Technical Documentation and FAQ's available 24 hours a day: Website: www.Kodak.com/go/docimaging For Service Program Information Website: www.Kodak.com Phone: (800) 822-1414 A-61560 January 2007 125