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Troubleshooting, 4.1 Fax cannot be sent

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Troubleshooting 4 4 4.1 Troubleshooting Fax cannot be sent If the fax cannot be sent, refer to the following table, and then perform the indicated operations. If the fax still cannot be sent correctly, even after performing the described operations, contact your technical representative. ! Detail If the fax cannot be sent, TX Result Report is output. For details, refer to "TX Result Report" on page 11-8. (When TX Result Report printing is set) For error messages refer to "Error Messages" on page 4-4. For details on the troubleshooting procedures for original misfeed, paper misfeed, poor print quality, or empty toner, refer to the User's Guide [Copy Operations]. Checkpoints Was the transmission procedure performed correctly? Is the recepient's Fax number correct? Was the Address Book or Program destination registered correctly? Are the telephone line settings correct? Is the telephone line connected correctly? Is there any trouble in the recipient's fax machine? Has the password been entered incorrectly with a password transmission? With an address confirmation transmission, is the fax number incorrectly registered on the recipient's machine? Remedy Check the transmission procedure, and then try sending the fax again. There may be a mistake in the registering the Fax number when using the Address Book or Program destination. Print the Address Book list and check that the numbers are registered correctly. Correct if an error is found. Is the [Dialing Method] set in the Utility mode suitable for the line used? Check the settings and correct if there is an error. Is the telephone line disconnected? Check the telephone line connection and connect it if it is disconnected. Is there any trouble such as recipient's fax machine is turned off or there is no paper? Check by calling up the recipient. Check the password at the receiving end, and then try sending the fax again with the correct password. Check that the fax number is correctly registered on the recipient's machine. Otherwise, try sending the fax again with "Check Dest. & Send" set to "No". C650 4-2

Section	Page
Contents	2
Introduction	11
ACKNOWLEDGEMENT:	11
COPYRIGHT	11
EXEMPTION	11
Special Notice to User	12
For Canada	12
For U.S.A.	12
For New Zealand	13
For Europe	14
Send a fax (Faxing)	15
Sending a fax	15
Available features	18
Attaching and sending the total page count	18
Sending a fax at a specified time	18
Sending one scanned page at a time (Quick Memory TX)	18
Overseas faxing	18
Confirming whether the original has been scanned or not	18
Erasing shadows	19
Specifying a scanning area size on the original	19
Sending originals of different sizes with one operation	19
Sending an original with fold lines	20
Sending long originals	20
Sending double-paged originals	20
Specifying the binding position of double-sided originals	20
Sending faxes by command from the recipient	21
Releasing ECM mode	21
Specifying an original for polling	21
Releasing Super G3 Mode	21
Specifying a relay destination	21
Using a confidential box	22
Sending password-protected faxes	22
Adjusting the background color density	22
Emphasizing character edges	22
Saving to a box	23
Explanation of manual conventions	24
Descriptions of original documents and paper	26
User’s guides	27
Printed manuals	27
User’s Guide CD manuals	27
1 Before using this machine	29
1.1 Precautions	29
1.2 Using the control panel	30
Control panel	30
Fax Mode screens	32
1.3 Initial settings	34
1.4 Convenient function settings	35
1.5 User authentication and account track	36
With user authentication (machine authentication)	36
With user authentication (external server authentication)	36
With account track	36
1.6 Fax reception using a box	38
Box types	38
PC-FAX RX function operations	40
1.7 Transmission and reception using an extension line	41
Usage as both a transmission/reception line	41
Usage as a reception-only line	42
Usage as a sending-only line	42
2 To send a fax	44
2.1 General fax operation	44
Sending a fax	44
2.2 Loading the original	48
Loading the original in the ADF	48
Loading the original on the original glass	48
Faxing a multi-page original using the original glass	49
Sending the original using both the ADF and the original glass	49
2.3 Specifying scanning conditions	51
Specifying scanning settings	51
Original type	51
Simplex/Duplex	52
Resolution	53
Density	53
2.4 Specifying only one destination	55
Specifying from registered destinations	55
Searching for a registered destination (Index button)	56
Searching for a registered destination (Address Type)	56
Searching for registered destinations (Detail Search)	57
Specifying by direct input	59
Specifying from the job history	60
Performing an LDAP search (Search)	60
Performing an LDAP search (Advanced Search)	62
2.5 Specifying multiple destinations (Sequential broadcast transmission or broadcast transmission)	64
Specifying multiple destinations (from registered destinations, direct input, job history)	64
Specifying multiple destinations (using the group button)	64
2.6 Sending a fax using a program destination	66
To send a fax after specifying a program destination	66
2.7 Checking the settings	68
To check the settings	68
2.8 Operations while scanning	71
If original size cannot be detected	71
When there is a memory overflow	71
Original auto rotation	72
2.9 When unable to send fax	73
Redial	73
Auto redial function	73
Manual redial (Current Jobs list)	73
Manual redial (Fax Retransmit User Box)	74
2.10 Reserving a transmission	76
2.11 Sending a fax while confirming the status of the recipient’s machine (Manual transmission).	77
2.12 Aborting transmission	78
Aborting a job during transmission	78
Canceling timer transmission reserved jobs	78
2.13 Checking reserved jobs to be transmitted	80
2.14 Checking transmission results	81
To check the transmission result	81
2.15 Memory transmission and quick memory transmission	84
Memory transmission	84
Quick memory transmission	84
To use quick memory transmission	84
2.16 Attaching the total page count to a sent fax (Total # of Pages)	86
To send a fax after specifying the number of pages	86
2.17 Sending a fax after specifying a time (Timer TX)	88
To conduct timer TX	88
2.18 Faxing overseas (Overseas TX)	90
To send a fax in overseas transmission mode	90
2.19 Fax Header Settings	92
Position set for Fax Header	92
Print Receiver’s Name Setting	93
2.20 Faxing after previewing	94
Preview screen	94
Zoom	94
Page Rotation	95
View Finishing	96
Change Setting	96
Previewing	97
3 Reception	100
3.1 Reception modes	100
Auto reception (Fax only mode)	100
Manual reception (Telephone Only mode)	100
3.2 Auto reception (Fax only mode)	101
3.3 Manual reception (Telephone only mode)	102
Manual reception	102
3.4 When unable to receive fax	103
3.5 Temporary memory reception	104
Temporary memory reception	104
Forwarding a job received in temporary memory	104
3.6 Maintaining a record during reception	105
Reduction printing	105
Printing after reducing the size to fit the paper	105
Printing to equal size	109
Method of printing during reception	110
3.7 Footer Setting	111
4 Troubleshooting	113
4.1 Fax cannot be sent	113
4.2 Fax cannot be received	114
4.3 Error Messages	115
4.4 If \	116
5 Specifications	118
5.1 Specifications	118
6 Useful transmission functions	120
6.1 List of functions on the Settings screen	120
Scan Settings	120
Original Settings	121
Communication Settings	122
6.2 Sending a fax after adjusting the density of background color (Background Removal)	124
Background Removal	124
Sending the fax after adjusting the background	124
6.3 Sending the fax after emphasizing the character edges (Sharpness)	126
Sharpness	126
Sending the fax after adjusting the sharpness	126
6.4 Sending the fax after removing the black shadow (Frame Erase)	128
Frame Erase	128
Sending a fax after setting the Frame Erase	128
6.5 Sending double page originals page by page from right to left (Book Copy)	131
Book Copy	131
Sending the fax after specifying book copy	131
6.6 Sending a fax after specifying the scan size of the original (Scan Size)	135
Scan Size	135
Sending the fax after specifying the scan size	135
6.7 Copying the original at the same time as sending the Fax (Send & Print)	138
Send & Print	138
Sending the fax after specifying Send & Print	138
6.8 Confirming that the original is scanned (TX Stamp)	140
TX Stamp	140
Sending the fax after specifying TX Stamp settings	140
6.9 Sending an original of varying sizes by a single operation (Mixed Original)	142
Mixed Original	142
Sending the fax after specifying Mixed Original setting	142
6.10 Sending an original with folds (Z-Folded Original)	144
Z-Folded Original	144
Sending the fax after specifying Z-Folded Original setting	144
6.11 Sending a long original (Long Original)	146
Long Original	146
Sending the fax after specifying Long Original setting	146
6.12 Specifying the binding position (Binding Position)	148
Binding Position	148
Specifying binding position	148
6.13 Faxing by reducing the effect of dust from the left partition glass (Despeckle)	150
About the Despeckle	150
To fax in the Despekle mode	150
6.14 Sending a fax after cancelling ECM mode (ECM OFF)	151
ECM OFF	151
Sending the fax after specifying ECM OFF	151
6.15 Sending a fax after cancelling Super G3 mode (V. 34 OFF)	153
V. 34 OFF	153
Sending the fax after setting V. 34 OFF	153
6.16 Sending an original in Public/Personal/Group box by fax	155
Sending an original in Public/Personal/Group box by fax	155
6.17 Check the recipient’s machine and send the fax (Check Dest. & Send)	157
Check Dest. & Send	157
Sending a fax after specifying Check Dest. & Send	157
6.18 Sending the fax after reconfirming the destination (Destination Check Display Function)	159
Destination Check Display Function	159
Sending a fax after reconfirming the destination	159
6.19 Sending the fax after specifying the telephone line (Select Line settings)	160
Select Line settings	160
Sending the fax after specifying the telephone line	160
6.20 Sending the fax with the password (Password TX)	162
Password TX	162
Specifying the Password TX settings	162
6.21 Confidential transmission (F-Code TX)	164
Confidential transmission	164
Confidential transmission	164
6.22 Sending the fax after specifying the relay destination (F-Code TX)	166
Relay destination specification	166
Setting the relay destination specifications	166
6.23 Specifying the way of adding the transmission source information (Fax Header Settings)	169
Fax Header Settings	169
Specifying the Fax Header Settings	169
7 Useful reception functions	172
7.1 Using a confidentially received original	172
Confidential reception	172
Printing confidentially received originals	172
Deleting confidentially received originals	173
7.2 Handling originals received by memory	174
Printing received originals	174
Deleting received originals	175
7.3 Printing at the time of reception	176
When [Duplex Print (RX)] is set to [ON]	176
8 Polling	178
8.1 Sending a fax when requested by the recipient (Polling transmission)	178
Reserving polling transmission originals	178
Printing originals in the Polling TX User Box	180
Deleting originals in the Polling TX User Box	180
8.2 Receiving a sender’s original when requested by this machine (Polling reception)	182
Polling reception	182
Polling reception	182
8.3 Polling after specifying the original (Bulletin board)	184
Registering an original on a bulletin board	184
Printing a bulletin board original	185
Deleting a bulletin board original	186
Polling reception of bulletin board original	187
9 Registering/Specifying Settings	190
9.1 Displaying the fax registration screen	190
Displaying Create One-Touch Destination screen	190
9.2 Registering the Address Book	191
Registering the fax number in Address Book	191
Registering fax numbers in Address Book from Destination Settings screen	194
Changing the Address Book	196
Deleting Address Book destinations	197
9.3 Registering Group destinations	198
Registering Group destinations	198
Changing Group destinations	200
Deleting registered Group destinations	201
9.4 Registering Program destinations	202
Registering program destinations	202
Deleting program destinations	205
9.5 Changing the destination level (Apply Levels/Groups to Destinations)	207
Apply Levels/Groups to Destinations	207
Changing destination levels	207
9.6 Confidential box settings	210
Registering a confidential box	210
Working of confidential communication	213
9.7 Specifying bulletin board settings	214
Registering Bulletin Board User Box	214
Structure of Bulletin board polling transmission and reception	216
9.8 Specifying Relay box settings	217
Registering Relay User Box	217
Working of relay distribution	219
9.9 Setting Memory RX User Box	220
10 Utility mode	222
10.1 Utility mode operation	222
Displaying User Settings screen	222
Terminating User Settings screen	222
Displaying Administrator Settings screen	223
Terminating Administrator Settings screen	223
10.2 Utility mode list	224
User Settings > Custom Display Settings > Scan/Fax Settings	224
User Settings > Custom Display Settings > FAX Active Screen operation	224
User Settings > Custom Display Settings > Search Option Settings	224
User Settings > Scan/Fax Settings > Default Scan/Fax Settings	225
Administrator Settings > System Settings > Power Save Settings	225
Administrator Settings > System Settings > Output Settings > Print/Fax Output Settings	225
Administrator Settings > System Settings > Restrict User Access > Restrict Access to Job Settings > Registering and Changing Address	225
Administrator Settings > System Settings > Restrict User Access > Restrict Operation > Restrict Broadcasting	225
Administrator Settings > System Settings > Reset Settings > Job Reset > Next Job > Reset Data After Job	225
Administrator Settings > System Settings > Stamp Settings	226
Administrator Settings > User Authentication/Account Track > Limiting Access to Destinations	226
Administrator Settings > Fax Settings > Header Information	226
Administrator Settings > Fax Settings > Header/Footer Position	226
Administrator Settings > Fax Settings > Line Parameter Settings	226
Administrator Settings > Fax Settings > TX/RX Settings	227
Administrator Settings > Fax Settings > Function Settings > Function ON/OFF Setting	228
Administrator Settings > Fax Settings > Function Settings > Memory RX Settings	228
Administrator Settings > Fax Settings > Function Settings > Closed Network RX	228
Administrator Settings > Fax Settings > Function Settings > Forward TX Setting	229
Administrator Settings > Fax Settings > Function Settings > Incomplete TX Hold	229
Administrator Settings > Fax Settings > Function Settings > PC-FAX RX Setting	229
Administrator Settings > Fax Settings > Function Settings > TSI User Box Setting	229
Administrator Settings > Fax Settings > PBX Connection Setting	230
Administrator Setting > Fax Setting > Report Settings	230
Administrator Settings > Fax Settings > Job Settings List	230
Administrator Settings > Fax Settings > Multi Line Settings > Line Parameter Setting	231
Administrator Settings > Fax Settings> Multi Line Settings > Function Settings	231
Administrator Settings > Fax Setting > Multi Line Settings > Multi Line Settings	231
Administrator Settings > Fax Settings > Multi Line Settings > Sender Fax No.	231
Administrator Settings > Security Settings > Security Details > Manual Destination Input	231
Administrator Settings > Security Settings > Security Details > Restrict Fax TX	231
Administrator Settings > Security Settings > Security Details > Hide Personal Information	232
Administrator Settings > Security Settings > Security Details > Display Activity Log	232
10.3 Setting the initial state of Fax/Scan screen (Scan/Fax Settings)	233
Scan/Fax Settings	233
10.4 Setting the screen during fax operation (FAX Active Screen)	235
Setting the FAX Active Screen	235
10.5 Specifying differentiation of uppercase/lowercase letters when searching destinations (Search Option Settings)	237
Search Options Settings	237
10.6 Setting initial setting value of fax function (Default Scan/Fax Setting)	239
Default Scan/Fax Settings	239
10.7 Specifying the power save transition conditions (Enter Power Save Mode)	241
Setting Enter Power Save Mode	241
10.8 Setting the printing method for received original (Print/Fax Output Settings)	243
Specifying Print/Fax Output Settings	243
10.9 Specifying the prohibitions to cause a change in destination registration (Registering and Changing Addresses)	245
Specifying settings for Registering and Changing Addresses	245
10.10 Setting prohibitions for sending a fax to multiple destinations (Restrict Broadcasting)	247
Setting prohibitions for sending a fax to multiple destinations	247
10.11 Specifying whether to reset the destination and settings (Reset Data After Job)	249
Setting Reset Data After Job	249
10.12 Specifying stamp printing specifications (Stamp Settings)	251
Specifying stamp settings	251
10.13 Protecting the destination information (Limiting Access to Destinations)	253
Registering the groups	253
Specifying destination level settings	255
10.14 Registering transmission source name and fax number (Header Information)	258
Registering Header Information	258
10.15 Specifying the method of setting the transmission source/reception information (Header/Footer Position)	261
Setting Header/Footer Position	261
10.16 Specifying transmission/receiving mode (Line Parameter Settings)	263
Specifying Line Parameter Settings	263
10.17 Settings of transmission and reception mode (TX/RX Settings)	265
Specifying TX/RX Settings	265
10.18 Specifying the ON/OFF settings of the function (Function ON/OFF Setting)	268
Specifying Function ON/OFF Setting	268
10.19 Specifying memory reception settings (Memory RX Settings)	271
Specifying the Memory RX Settings	271
10.20 Reception settings only for the specific caller (Closed Network RX)	273
Specifying Closed Network RX setting	273
10.21 Forwarding the received original (Forward TX Setting)	275
Specifying the Forward TX Setting	275
10.22 Specifying the resending (Incomplete TX Hold)	278
Specifying the Incomplete TX Hold Setting	278
10.23 Specifying the reception in box of hard disk (PC-FAX RX Setting)	280
Specifying PC-FAX RX Setting	280
10.24 Distributing the received original per sender (TSI User Box Setting)	283
Specifying the TSI User Box Setting	283
10.25 Specifying the function related to private branch exchange (PBX Connection Setting)	287
Specifying PBX Connection Setting	287
10.26 Specifying the printing methods for report (Report Setting)	289
Specifying Report Settings	289
10.27 Specifying the extended telephone line parameter settings (Lines Parameter Setting)	292
Specifying Line Parameter Setting	292
10.28 Specifying the extended telephone line function settings (Function Settings)	294
Specifying Function Settings	294
10.29 Specifying the communication methods of Extended telephone lines (Multi Line Settings)	296
Specifying Multi Line Settings	296
10.30 Specifying the fax number of Extended telephone line (Sender Fax No.)	298
Specifying Sender Fax No. setting	298
10.31 Prohibiting the direct input of fax number (Manual Destination Input)	300
Specifying Manual Destination Input settings	300
10.32 Prohibiting the Fax sending function (Restrict Fax TX)	302
Specifying Restrict Fax TX settings	302
10.33 Specifying settings such that fax number cannot be displayed (Hide Personal Information)	304
Specifying the Hide Personal Information settings	304
10.34 Specifying settings such that communication history cannot be displayed (Display Activity Log)	306
Specifying Display Activity Log settings	306
11 Reports and Lists	309
11.1 Report / List Types	309
Reports	309
Lists	310
11.2 Activity Report	311
Conventions of Activity Report	311
Auto Printing	312
Manual Printing	313
11.3 TX Result Report	315
Conventions of TX Result Report	315
Manual Printing	316
Auto Printing	316
11.4 Polling TX Report	317
11.5 Polling RX Report	319
11.6 Sequential Polling RX Report	321
11.7 Reservation Communication Report	323
11.8 Reservation Polling TX Report	324
11.9 Broadcast Reserved Report	325
11.10 An address Polling RX Reserved Report	326
11.11 Sequence Polling Rx Reserved Report	327
11.12 Confidential RX Report	328
11.13 Bulletin board transmission report (Polling TX Report)	330
11.14 Relay TX Result Report	332
11.15 Relay Request Report	334
11.16 PC-FAX TX Error Report	336
11.17 Broadcast Report	337
11.18 Speed Dial List (Address Book destination list)	339
Conventions of Speed Dial List	339
Printing the Speed Dial List	339
11.19 Group Address List	341
Conventions of Group Address List	341
Printing Group Address List	341
11.20 Program List	343
Conventions of Program List	343
Printing Program List	343
11.21 Fax Setting List	345
Conventions of FAX Settings List	345
Conventions of Relay List	346
Conventions of Sender (TSI) RX User Box	347
Conventions of Confidential/Bulletin List	347
Printing Fax Setting List	348
12 Appendix	351
12.1 About the original number stored in the memory	351
12.2 Entering text	352
Enlarging the keyboard	353
To type text	354
List of Available Characters	354
12.3 Fax glossary	355
13 Index	359
A to O	359

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C650

4-2

Troubleshooting

4.1

Fax cannot be sent

If the fax cannot be sent, refer to the following table, and then perform the indicated operations. If the fax still

cannot be sent correctly, even after performing the described operations, contact your technical

representative.

Detail

If the fax cannot be sent, TX Result Report is output. For details, refer to "TX Result Report" on

page 11-8. (When TX Result Report printing is set)

For error messages refer to "Error Messages" on page 4-4.

For details on the troubleshooting procedures for original misfeed, paper misfeed, poor print quality, or

empty toner, refer to the User’s Guide [Copy Operations].

Checkpoints

Remedy

Was the transmission procedure performed

correctly?

Check the transmission procedure, and then try sending the fax

again.

Is the recepient’s Fax number correct? Was the

Address Book or Program destination regis-

tered correctly?

There may be a mistake in the registering the Fax number when us-

ing the Address Book or Program destination.

Print the Address Book list and check that the numbers are regis-

tered correctly.

Correct if an error is found.

Are the telephone line settings correct?

Is the [Dialing Method] set in the Utility mode suitable for the line

used?

Check the settings and correct if there is an error.

Is the telephone line connected correctly?

Is the telephone line disconnected?

Check the telephone line connection and connect it if it is discon-

nected.

Is there any trouble in the recipient’s fax ma-

chine?

Is there any trouble such as recipient’s fax machine is turned off or

there is no paper?

Check by calling up the recipient.

Has the password been entered incorrectly with

a password transmission?

Check the password at the receiving end, and then try sending the

fax again with the correct password.

With an address confirmation transmission, is

the fax number incorrectly registered on the re-

cipient’s machine?

Check that the fax number is correctly registered on the recipient’s

machine.

Otherwise, try sending the fax again with "Check Dest. & Send" set

to "No".