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Kyocera ECOSYS M2135dn ECOSYS M2135dn/M2635dw/M2040dn/M2040dw Operation Guide - Page 342

Responding to Messages, Message, Checkpoints, Corrective Actions, Reference

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Troubleshooting > Troubleshooting Responding to Messages If the message display or the computer displays any of these messages, follow the corresponding procedure. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Checking the Equipment's Serial Number (page i) A Message Access point was not ― detected. Account error. ― Checkpoints C Message Cannot connect to - Authentication Server Check the connection with the server. Cannot connect to - Authentication Server Check the domain name. Cannot connect to - Authentication Server Check the host name. Cannot connect to - Authentication Server Set machine time to match server's time. Cannot connect to - Server. Check the Connection Status. Job is canceled. Cannot connect. - Checkpoints Cannot duplex print on this paper. ↑↓ (Displayed alternately) Press OK to continue using cassette #. Did you select a paper size/type that cannot be duplex printed? Corrective Actions Reference Page Check if the access point has been ― set correctly. Failed to specify Job Accounting - when processing the job externally. The job is canceled. Select the [OK] key. Corrective Actions Check the connection status with the server. Reference Page - Check the domain name. page 9-2 Check the host name. page 9-2 Set machine time to match the server's time. page 2-17 Check the connection status with - the server. This appears when the Wi-Fi or Wi- - Fi Direct connection did not complete. Check the settings, and check the signal conditions. Select [Paper] to select the ― available paper. Select [OK] to print without using Duplex function. 10-18

Section	Page
Preface	2
Contents	3
Overview	10
Machine Features	11
Color and Image Quality Functions	15
Basic Color Modes	15
Adjusting Image Quality and Color	16
Guides Provided with the Machine	17
About the Operation Guide (this Guide)	19
Structure of the guide	19
Conventions Used in This Guide	20
Menu Map	22
1 Legal and Safety Information	32
Notice	33
Safety Conventions in This Guide	33
Environment	34
Precautions for Use	35
Laser Safety (Europe)	36
SAFETY OF LASER BEAM (USA)	37
Safety Instructions Regarding the Disconnection of Power	38
Compliance and Conformity	38
Other precautions (for users in California, the United States)	38
Warranty (the United States and Canada)	39
Legal Restriction on Copying/Scanning	40
EN ISO 7779	40
EK1-ITB 2000	40
Wireless Connection (Mexico only)	40
Security Precautions when Using Wireless LAN (If equipped)	40
Limited Use of This Product (If equipped)	41
Legal Information	42
Energy Saving Control Function	48
Automatic 2-Sided Print Function	48
Resource Saving - Paper	48
Environmental benefits of \	48
Energy Star (ENERGY STAR®) Program	48
2 Installing and Setting up the Machine	49
Part Names (Machine Exterior)	50
Part Names (Connectors/Interior)	52
Part Names (With Optional Equipments Attached)	54
Connecting the Machine and Other Devices	55
Connecting Cables	56
Connecting LAN Cable	56
Connecting USB Cable	57
Connecting the Power Cable	57
Power On/Off	58
Power On	58
Power Off	58
Using the Operation Panel	59
Operation Panel Keys	59
Operation Method	61
Check the original and paper settings	62
Help Screen	62
Login/Logout	63
Login	63
Logout	64
Default Settings of the Machine	65
Setting Date and Time	65
Network Setup	66
Configuring the Wired Network	66
Configuring the Wireless Network	68
Setting Wi-Fi Direct	72
Energy Saver function	74
Sleep	74
Auto Sleep	75
Sleep Rules (models for Europe)	75
Sleep Level (Energy Saver and Quick Recovery) (models except for Europe)	76
Power Off Rule (models for Europe)	76
Quiet Mode	77
Installing Software	78
Software on DVD (Windows)	78
Installing Software in Windows	79
Uninstalling the Software	85
Installing Software in Mac Computer	86
Setting TWAIN Driver	88
Setting WIA Driver	90
Checking the Counter	91
Additional Preparations for the Administrator	92
Sending Documents to a PC	92
Strengthening the Security	92
Command Center RX	93
Accessing Command Center RX	94
Changing Security Settings	95
Changing Device Information	97
E-mail Settings	99
Registering Destinations	103
Transferring Data from Our Other Products	104
Migrating the Address Book	104
3 Preparation before Use	110
Loading Paper	111
Precaution for Loading Paper	111
Selecting the Paper Feeder Units	112
Loading in the Cassette	113
Precautions for Outputting Paper	116
Paper Stopper	116
Preparation for Sending a Document to a Shared Folder in a PC	117
Making a note of the computer name and full computer name	117
Making a note of the user name and domain name	118
Creating a Shared Folder, Making a Note of a Shared Folder	119
Configuring Windows Firewall	122
Registering Destinations in the Address Book	127
Adding a Destination (Address Book)	127
Adding a Destination on One Touch Key (One Touch Key)	134
4 Printing from PC	136
Printer Driver Properties Screen	137
Displaying the Printer Driver Help	138
Changing the Default Printer Driver Settings (Windows 8.1)	138
Printing from PC	139
Printing on Standard Sized Paper	139
Printing on Non-standard Sized Paper	141
Canceling Printing from a Computer	143
Printing from the Handheld Device	144
Printing by AirPrint	144
Printing by Google Cloud Print	144
Printing by Mopria	144
Printing with Wi-Fi Direct	144
Printing Data Saved in the Printer	145
Specifying the Job Box from a Computer and Storing the Job	145
Printing Documents from Private Print Box	146
Deleting the Documents Stored in the Private Print Box	146
Printing Document from Stored Job Box	147
Deleting the Documents Stored in the Stored Job Box	148
Printing Document from Quick Copy Box	149
Deleting the Documents Stored in the Quick Copy Box	149
Printing Document from Proof and Hold Box	150
Deleting the Documents Stored in the Proof and Hold Box	151
Monitoring the Printer Status (Status Monitor)	152
Accessing the Status Monitor	152
Exiting the Status Monitor	152
Quick View State	152
Printing Progress Tab	153
Paper Tray Status Tab	153
Toner Status Tab	153
Alert Tab	154
Status Monitor Context Menu	154
Status Monitor Notification Settings	155
Configuration Tool	156
Accessing the Configuration Tool	156
Exiting the Configuration Tool	157
Configuration Tool Settings Screen	158
5 Operation on the Machine	161
Loading Originals	162
Placing Originals on the Platen	162
Loading Originals in the Document Processor	163
Loading Paper in the Multipurpose Tray	165
Program	168
Registering Programs	168
Recalling Program	169
Overwriting Program	170
Deleting Program	170
Select Key Settings	171
Copying	172
Basic Operation	172
Canceling Jobs	173
Frequently-Used Sending Method	174
Sending Document via E-mail	175
Configuring Settings before Sending	175
Sending Scanned Document via E-mail	175
Sending Document to Desired Shared Folder on a Computer (Scan to PC)	176
Configuring Settings before Sending	176
Sending Document to Desired Shared Folder on a Computer	176
Sending Document to Folder on an FTP Server (Scan to FTP)	178
Configuring Settings before Sending	178
Sending Document to Folder on an FTP Server	178
Scanning using TWAIN or WIA	180
Configuring Settings before Sending	180
Scanning Document Using Application	180
Useful Sending Method	181
WSD Scan	182
Installing Driver Software	182
WSD scan	183
Using fax server to send a fax (fax server transmission)	185
Configuring Settings before Sending	185
Using fax server to send a fax	185
Sending to Different Types of Destinations (Multi Sending)	187
Send to Me (E-mail)	188
Sending a document to the mail address of the logged in user	188
Canceling Sending Jobs	189
Handling Destination	190
Specifying Destination	190
Choosing from the Address Book	190
Choosing from the External Address Book	191
Choosing from the One Touch Key	192
Checking and Editing Destinations	193
Confirmation Screen of Destinations	194
Recall	194
How to use the FAX Function	195
Using Document Boxes	196
What is Job Box?	196
What is Removable Memory Box?	196
What is Sub Address Box/Polling Box?	196
Operating using Removable USB Memory	197
Printing Documents Stored in Removable USB Memory	197
Saving Documents to USB Memory (Scan to USB)	199
Check the USB Memory Information	200
Removing USB Memory	200
6 Using Various Functions	201
Functions Available on the Machine	202
About Functions Available on the Machine	202
How to Select Functions	202
Copy	203
Send	204
Removable Memory (Store File, Printing Documents)	205
Functions	207
Paper Selection	208
Collate	209
Duplex	209
Zoom	212
Combine	214
Original Size	216
Original Orientation	216
Mixed Size Originals	217
Original Image	217
Density	218
EcoPrint	218
Continuous Scan	218
File Name Entry	219
Job Finish Notice	219
Priority Override	219
Color Selection	220
Sharpness	220
Contrast	221
Background Density Adj. (Background Density Adjustment)	221
Skip Blank Page	222
Scan Resolution	222
Sending Size	223
File Format	224
Subject/Body	228
Duplex (2-sided Original)	228
FTP Encrypted TX	229
File Separation	229
Storing Size	230
Encrypted PDF	230
JPEG/TIFF Print	231
XPS Fit to Page	231
7 Status/Job Cancel	232
Checking Job Status	233
Details of the Status Screens	235
Checking Job History	239
Sending the Log History	243
Job Operation	244
Pause and Resumption of Jobs	244
Canceling of Jobs	244
Device/Communication	245
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	246
8 Setup and Registration (System Menu)	247
System Menu	248
Operation Method	248
System Menu Settings	249
Report	251
System/Network	253
User/Job Account	264
User Property	264
Common Settings	265
Copy	278
Printer	279
Send	281
FAX	282
Document Box	282
Edit Destination	283
Adjust/Maint.	284
9 User Authentication and Accounting (User Login, Job Accounting)	285
Overview of User Login Administration	286
Managing the Job Account from PC	286
Enabling User Login Administration	287
Setting User Login Administration	289
Authentication Security	289
Adding a User (Local User List)	290
Changing User Properties	292
User Login Administration for Printing	295
Managing the Users to Scan Using TWAIN	296
Managing the Users to Scan Using WIA	297
Managing the Users that Send Faxes from a PC	298
Group Authorization Settings	299
Guest Authorization Set.	300
Obtain NW User Property	303
ID Card Settings	304
PIN Login Settings	305
Using User Login Administration	306
Login/Logout	306
Overview of Job Accounting	307
To Manage the Number of Sheets Used on Jobs Printed from a PC	307
Enabling Job Accounting	308
Job Accounting Access	309
Setting an Account	310
Adding an Account	310
Restricting the Use of the Machine	312
Editing an Account	313
Deleting an Account	314
Job Accounting for Printing	315
Job Accounting for Scan Using TWAIN	316
Job Accounting for Scan Using WIA	317
Job Accounting for the FAX Transmitted from a Computer	318
Configuring Job Accounting	319
Default Setting	319
Counting the Number of Pages Printed	320
Print Accounting Report	321
Using Job Accounting	322
Login/Logout	322
Unknown User Settings	323
Unknown ID Job	323
Registering Information for a User whose ID is Unknown	324
10 Troubleshooting	325
Regular Maintenance	326
Cleaning	326
Cleaning Glass Platen	326
Cleaning Slit Grass	327
Cleaning the inside of the Machine	328
Toner Container Replacement	331
Loading Paper	334
Using the Maintenance Menu	335
Troubleshooting	336
Solving Malfunctions	336
Machine Operation Trouble	336
Printed Image Trouble	339
Responding to Messages	342
Clearing Paper Jams	354
Jam Location Indicators	354
Remove any jammed paper in Cassette 1	355
Remove any jammed paper in Cassette 2	357
Remove any jammed paper in Cassette 3	359
Remove any jammed paper in the Multipurpose Tray	361
Remove any jammed paper inside of the Machine	362
Remove any jammed paper in Rear Cover	366
Remove any jammed paper in the Document Processor	370
11 Appendix	372
Optional Equipment	373
Overview of Optional Equipment	373
Optional Applications	377
Starting Application Use	377
Checking Details of Application	378
Character Entry Method	379
Using the Keys	379
Selecting Type of Characters	380
Characters That Can be Entered Using the Numeric Keys	380
Entering Symbols	381
Entering Characters	381
Entering Using the Character Selection Screen	383
Paper	384
Basic Paper Specifications	384
Choosing the Appropriate Paper	385
Special Paper	388
Specifications	392
Machine	392
Copy Functions	393
Printer Functions	394
Scanner Functions	394
Document Processor	395
Paper Feeder	395
Glossary	396

Match case Limit results 1 per page

10-18

Troubleshooting > Troubleshooting

Responding to Messages

If the message display or the computer displays any of these messages, follow the corresponding procedure.

NOTE

When contacting us, the serial number will be necessary.

To check the serial number, refer to the following:

Checking the Equipment's Serial Number

(page i)

Message

Checkpoints

Corrective Actions

Reference

Page

Access point was not

detected.

―

Check if the access point has been

set correctly.

―

Account error.

―

Failed to specify Job Accounting

when processing the job externally.

The job is canceled. Select the [

]

key.

—

Message

Checkpoints

Corrective Actions

Reference

Page

Cannot connect to

Authentication Server

Check the connection

with the server.

—

Check the connection status with

the server.

—

Cannot connect to

Authentication Server

Check the domain name.

—

Check the domain name.

page 9-2

Cannot connect to

Authentication Server

Check the host name.

—

Check the host name.

page 9-2

Cannot connect to

Authentication Server

Set machine time to

match server's time.

—

Set machine time to match the

server’s time.

page 2-17

Cannot connect to

Server. Check the

Connection Status.

Job is canceled.

—

Check the connection status with

the server.

—

Cannot connect.

—

This appears when the Wi-Fi or Wi-

Fi Direct connection did not

complete. Check the settings, and

check the signal conditions.

—

Cannot duplex print on

this paper.

↑↓

(Displayed alternately)

Press OK to continue

using cassette #.

Did you select a paper size/type

that cannot be duplex printed?

Select [

Paper

] to select the

available paper. Select [

] to print

without using Duplex function.

―