Lantronix C6310-3340 C6310-3340 and S6310-3340 User Guide Rev A - Page 32

Lantronix x6310 ION POTS Media Converter User Guide 4 Troubleshooting Basic Troubleshooting If a device fails, isolate and correct the fault by answering the following questions and taking the indicated actions. 1. Is the Pwr (power) LED lit? NO • Make sure the power adapter is the proper type for the module for voltage and frequency. • Make sure the power adapter is properly installed in the module and in the AC wall outlet correctly. • Make sure the external power source is active. • Contact Technical Support. YES • Proceed to step 2. 2. Is the FL (Fiber Link) LED lit? NO • Check the fiber cables for proper connection. • Verify that the TX and RX cables on the first module are connected to the RX and TX ports, respectively, on the second module. • Contact Technical Support. YES • Proceed to step 3. 3. Is the ACTC (activity) LED On, Off, or Blinking? NO • Ensure that the local unit is off-hook. • Contact Technical Support. YES • Contact Technical Support. 4. Are the Link status LEDs lit? NO • Check for power and verify the links. YES • Proceed to step 5. 5. Are the DIP switch settings correct? NO • See 8-Position DIP Switch on page 10. YES • Proceed to step 6. 6. Make sure that the function you are trying to use is supported. See the related Features section. 7. If you are configuring a feature via the web GUI, try using the CLI, and vice versa. 8. Try resetting to factory defaults and/or a system reset. 9. Verify the install procedures were performed correctly as described in previous sections of this manual. 10. Check the device firmware version. Keep your products current by downloading the latest firmware. You must log in or create an account to download firmware. 11. If you still cannot resolve the problem, record model and system information and contact Technical Support. 33818 Rev. A https://www.lantronix.com/ Page 32 of 39