Lenovo M55e User Manual - Page 73

v

PC-Doctor

for

DOS

or

PC-Doctor

for

Windows

PE,

depending

upon

your

machine

type

and

model

(used

when

your

Windows

operating

system

will

not

start)

Notes:

1.

You

can

download

the

latest

version

of

the

PC-Doctor

for

Windows

or

PC-Doctor

for

DOS

diagnostic

programs

from

http://www.lenovo.com/

support/.

Type

your

machine

type

into

the

Use

Quick

Path

field

and

click

Go

to

find

the

downloadable

files

that

are

specific

to

your

computer.

2.

If

you

are

unable

to

isolate

and

repair

the

problem

yourself

after

you

run

PC-Doctor

for

Windows

and

depending

upon

your

machine

type

and

model,

PC-Doctor

for

DOS

or

PC-Doctor

for

Windows

PE,

save

and

print

the

log

files

created

by

both

diagnostic

programs.

You

will

need

the

log

files

when

you

speak

to

a

Lenovo

technical

support

representative.

(The

log

file

created

by

PC-Doctor

for

Windows

is

automatically

saved

in

C:\PCDR\DETAILED.TXT.)

PC-Doctor

for

Windows

PC-Doctor

for

Windows

is

a

diagnostic

program

that

works

through

the

Windows

operating

system.

The

PC-Doctor

for

Windows

diagnostic

program

enables

you

to

view

symptoms

and

solutions

for

computer

problems,

access

the

Lenovo

troubleshooting

center,

update

system

drivers,

and

review

system

information.

To

run

PC-Doctor

for

Windows,

open

the

Start

menu

from

the

Windows

desktop,

select

All

Programs

,

select

PC-Doctor

for

Windows

,

and

click

PC-Doctor

for

Windows

.

Follow

the

instructions

on

the

screen.

For

additional

information

about

running

the

diagnostic

program,

refer

to

the

PC-Doctor

for

Windows

help

system.

If

you

still

suspect

a

problem

after

PC-Doctor

for

Windows

runs

successfully,

run

PC-Doctor

for

DOS

or

PC-

Doctor

for

Windows

PE

to

help

you

diagnose

your

computer

problem.

PC-Doctor

for

DOS

Depending

upon

your

machine

type

and

model,

you

either

have

PC-

Doctor

for

DOS

or

PC-Doctor

for

Windows

PE

on

your

Lenovo

computer.

The

PC-Doctor

for

DOS

diagnostic

program

is

part

of

the

Rescue

and

Recovery

workspace

and

runs

independently

of

the

Windows

operating

system.

Use

PC-Doctor

for

DOS,

if

you

are

unable

to

start

the

Windows

operating

system

or

if

PC-Doctor

for

Windows

has

not

been

successful

in

isolating

a

possible

problem.

You

can

run

PC-Doctor

for

DOS

from

a

diagnostic

CD

image

or

diagnostic

diskettes

that

you

create.

You

can

also

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

Note:

Be

sure

to

create

a

diagnostic

CD

image

or

diagnostic

diskettes

in

case

you

are

unable

to

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

Creating

a

diagnostic

CD

image

To

create

a

diagnostic

CD

image,

download

a

self-starting

bootable

CD

image

(known

as

an

.iso

image)

of

the

diagnostic

program

from

http://www.lenovo.com/support/.

After

you

download

the

image,

you

can

create

the

CD

using

any

CD

burning

software.

If

your

computer

does

not

have

a

CD

burner

or

you

do

not

have

Internet

access,

see

“Creating

diagnostic

diskettes”

on

page

56.

Chapter

7.

Troubleshooting

and

diagnostics

55

Section	Page
Contents	5
Important safety information	7
Conditions that require immediate action	7
General safety guidelines	8
Service and upgrades	8
Static electricity prevention	9
Power cords and power adapters	10
Voltage-selection switch	10
Extension cords and related devices	11
Plugs and outlets	11
External devices	11
Batteries	11
Heat and product ventilation	12
Operating environment	13
Electrical current safety information	13
Lithium battery notice	14
Modem safety information	14
Laser compliance statement	15
Power supply statement	15
Data safety	16
Cleaning and maintenance	16
Additional safety information	16
Introduction	17
Chapter 1. Arranging your workspace	19
Comfort	19
Glare and lighting	19
Air circulation	20
Electrical outlets and cable lengths	20
Chapter 2. Setting up your computer	21
Connecting your computer	21
Turning on power	26
Finishing the software installation	26
Completing important tasks	26
Updating your operating system	27
Installing other operating systems	27
Updating your antivirus software	27
Shutting down the computer	27
Chapter 3. Installing options	29
Features	29
Available options	32
Specifications	33
Supported operating positions	34
Tools required	34
Handling static-sensitive devices	34
Installing external options	35
Locating controls and connectors on the front of your computer	35
Locating connectors on the rear of your computer	36
Obtaining device drivers	37
Opening the cover	38
Locating components	39
Accessing system board components and drives	40
Identifying parts on the system board	41
Installing memory	42
Installing PCI adapters	43
Installing internal drives	44
Drive specifications	45
Installing a drive in bay 2	46
Connecting a serial ATA drive	47
Installing a diskette drive in bay 3	48
Security features	50
Integrated cable lock	51
Password protection	51
Changing the battery	51
Erasing a lost or forgotten password (clearing CMOS)	52
Closing the cover and connecting the cables	53
Chapter 4. Recovering software	55
Creating and using the Product Recovery disc	55
Performing backup and recovery operations	56
Using the Rescue and Recovery workspace	57
Creating and using rescue media	58
Creating and using a Recovery Repair diskette	59
Recovering or installing device drivers	60
Setting a rescue device in the startup sequence	61
Solving recovery problems	61
Chapter 5. Using the Setup Utility	63
Starting the Setup Utility program	63
Viewing and changing settings	63
Using passwords	63
Password considerations	63
User Password	64
Administrator Password	64
Setting, changing, and deleting a password	64
Using Security Profile by Device	64
Selecting a startup device	65
Selecting a temporary startup device	65
Changing the startup device sequence	65
Advanced settings	66
Exiting from the Setup Utility program	66
Chapter 6. Updating system programs	67
Using system programs	67
Updating (flashing) BIOS from a diskette or CD-ROM	67
Updating (flashing) BIOS from your operating system	68
Recovering from a POST/BIOS update failure	68
Chapter 7. Troubleshooting and diagnostics	71
Basic troubleshooting	71
Diagnostic programs	72
PC-Doctor for Windows	73
PC-Doctor for DOS	73
Creating a diagnostic CD image	73
Creating diagnostic diskettes	74
Running diagnostics from the CD or diskettes	74
Running diagnostics from the Rescue and Recovery workspace	74
PC-Doctor for Windows PE	75
Running diagnostics from the Rescue and Recovery workspace	75
Cleaning the mouse	75
Optical mouse	75
Non-optical mouse	76
Chapter 8. Getting information, help, and service	79
Information resources	79
Online Books folder	79
ThinkVantage Productivity Center	79
Access Help	80
Safety and Warranty	80
www.lenovo.com	80
Help and service	80
Using the documentation and diagnostic programs	81
Calling for service	81
Using other services	82
Purchasing additional services	82
Appendix A. Manual modem commands	83
Basic AT commands	83
Extended AT commands	85
MNP/V.42/V.42bis/V.44 commands	86
Fax Class 1 commands	87
Fax Class 2 commands	87
Voice commands	88
Appendix B. Notices	91
Television output notice	92
Trademarks	92

Lenovo M55e User Manual - Page 73

PC-Doctor, Windows - review

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