Lenovo PC 300GL User Guide (including system setup and option in - Page 143

Ordering support line services, Warranty and repair services

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Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Network and Server Support, see "Ordering support line services." Ordering support line services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list: In the U.S.: 1. Call 1-800-426-3395. 2. Select document number 11683 for Network and Server support. 3. Select document number 11682 for Enhanced PC support. In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: In the U.S., call 1-800-772-2227. In Canada, call 1-800-465-7999. In all other countries, contact your HelpCenter. Warranty and repair services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Warranty upgrades in the U.S. include: Carry-in service to on-site service If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium. The standard upgrade provides a trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday though Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week. Chapter 9. Getting help, service, and information 129

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±
Identifying system problems and correcting problems on the client or
the server
±
Using IBM and non-IBM network operating systems
±
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident
package, or as an annual contract with a 10-incident limit.
For more
information about purchasing Network and Server Support, see “Ordering
support line services.”
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services
are available for products on the Supported Products list.
To receive a
Supported Products list:
±
In the U.S.:
1.
Call 1-800-426-3395.
2.
Select document number 11683 for Network and Server support.
3.
Select document number 11682 for Enhanced PC support.
±
In Canada, contact IBM Direct at 1-800-465-7999, or:
1.
Call 1-800-465-3299.
2.
Select the HelpWare catalog.
±
In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
±
In the U.S., call 1-800-772-2227.
±
In Canada, call 1-800-465-7999.
±
In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the
service beyond the warranty period.
Warranty upgrades in the U.S. include:
±
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to
on-site repair service, either standard or premium.
The standard
upgrade provides a trained servicer within the next business day (9
a.m. to 5 p.m., local time, Monday though Friday).
The premium
upgrade provides 4-hour average response, 24 hours a day, 7 days a
week.
Chapter 9.
Getting help, service, and information
129