Lenovo ThinkCentre M70z English (User guide) - Page 36
Diagnostic programs, Lenovo ThinkVantage Toolbox
View all Lenovo ThinkCentre M70z manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 36 highlights
Symptom The USB or PS/2 mouse does not work. Action Verify that: • The computer is turned on. • The mouse is correctly connected to an appropriate mouse connector (the PS/2 mouse connector or one of the USB connectors) on the computer. • The mouse is clean. Refer to "Cleaning an optical mouse" on page 29. The wireless keyboard or mouse Verify that: does not work. • The computer is turned on. • The battery or batteries installed in the wireless keyboard or mouse are in good condition. • The wireless configurations are all set correctly. You might need to refer to the documentation that come with the wireless keyboard or mouse, or refer to your Windows Help and Support information system for wireless related instructions. If your wireless mouse has a dongle, make sure the dongle is correctly connected to one of the USB connectors on the computer. • For the wireless keyboard, no keys are stuck. • The wireless mouse is clean. The operating system does not start. Verify that you list the device where the operating system resides in the startup device sequence. Usually, the operating system is on the hard disk drive. For more information, see "Selecting a startup device" on page 23. The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. Diagnostic programs Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your system. You can use the preinstalled Lenovo ThinkVantage Toolbox program to diagnose computer problems, if your computer is running the Windows operating system. Notes: 1. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See "PC-Doctor for DOS" on page 29 for detailed information. 2. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get 28 ThinkCentre User Guide