Lenovo ThinkPad L430 (English) User Guide - Page 165
Getting support, Before you contact Lenovo, Register your computer
View all Lenovo ThinkPad L430 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 165 highlights
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • "Before you contact Lenovo" on page 147 • "Getting help and service" on page 147 • "Purchasing additional services" on page 149 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the ThinkPad Web site. Register your computer To register your ThinkPad products with Lenovo at http://www.lenovo.com/register. For more information about registering your computer, see "Register your computer" on page 19. Download system updates Downloading updated software might resolve problems you experience with your computer. To download updated software, go to following Web site and follow the instructions on the screen: http://www.lenovo.com/support Record information Before you talk to a Lenovo representative, record the following important information about your computer. Record problem symptoms and details Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible. • What is the problem? Is it continuous or intermittent? • Is there an error message that appears? What is the error code, if any? • What operating system are you using? Which version? • Which software applications were running at the time of the problem? • Can the problem be reproduced? If so, how? Record system information The serial number label is on the bottom of your computer. Record the machine type and the serial number. • What is the name of your Lenovo product? • What is the machine type? • What is the serial number? Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information © Copyright Lenovo 2012 147