Lenovo ThinkServer Storage SA120 (English) User Guide and Hardware Maintenance - Page 76

Help and service, Before you call, Calling for service, Problem determination, Hardware repair

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• Product and parts details • User guides and manuals • Knowledge base and frequently asked questions Help and service This topic contains information about obtaining help and service. Before you call Before you call, do the following to try to solve the problem by yourself: • Check all cables to ensure that they are connected. • Check the power switches to ensure that the system and optional devices are turned on. • Use the troubleshooting information in your system documentation on the documentation DVD that comes with your product. • Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web site at: http://www.lenovo.com/support If possible, be at your product when you call. Have the following information available: • Machine type and model • Serial numbers of your Lenovo hardware products • Description of the problem • Exact wording of any error messages • Hardware and software configuration information Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. • Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. The warranty does not cover the following: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of the UEFI BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the warranty type and duration for your product, refer to Chapter 9 "Lenovo Limited Warranty" on page 67. You must retain your proof of purchase to obtain warranty service. 64 ThinkServer Storage SA120 User Guide and Hardware Maintenance Manual

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• Product and parts details
• User guides and manuals
•Knowledgebaseandfrequentlyaskedquestions
Help and service
Thistopiccontainsinformationaboutobtaininghelpandservice.
Before you call
Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:
•Checkallcablestoensurethattheyareconnected.
•Checkthepowerswitchestoensurethatthesystemandoptionaldevicesareturnedon.
•UsethetroubleshootinginformationinyoursystemdocumentationonthedocumentationDVDthat
comeswithyourproduct.
•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipsontheLenovoSupportWeb
siteat:
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformationavailable:
• Machine type and model
•SerialnumbersofyourLenovohardwareproducts
• Description of the problem
•Exactwordingofanyerrormessages
•Hardwareandsoftwareconfigurationinformation
Calling for service
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•
Problem determination
-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.
•
Hardware repair
-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•
Engineering Change management
-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Thewarrantydoesnotcoverthefollowing:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identificationofsoftwareproblemsources
•ConfigurationoftheUEFIBIOSaspartofaninstallationorupgrade
•Changes,modifications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
Forthewarrantytypeanddurationforyourproduct,refertoChapter9“LenovoLimitedWarranty”onpage
67.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
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ThinkServerStorageSA120UserGuideandHardwareMaintenanceManual