Lexmark 1100 Color Jetprinter User Guide - Page 48

Open the printer Control Program., Open the Spool Manager.

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Troubleshooting For this problem: Try this solution: Printer power is on but nothing prints (There is no action from the printer) Make sure: • You have paper in the feeder. • The Paper Load Lever is closed (away from you). • The printer parallel cable is completely plugged into the printer and the computer. • The print queue is not being held or paused. To check the printer status, follow the steps for your operating system: Windows 95, 98: 1 From the Printers folder, double-click the icon for the Lexmark 1000 Series ColorFine. 2 Click the Printer menu and make sure no checkmark appears next to the Pause Printing option. Windows 3.1, 3.11: 1 Open the Spool Manager. 2 Click the Queue menu and make sure no check mark appears next to the Hold option. • Print a test page. To print a test page: 1 Open the printer Control Program. 2 On the Status tab, click the Print Test Page button. If the test page prints, the printer is functioning properly. Check your application. • If you are trying to print from a DOS-based application, the problem could be with your DOS settings. Check your DOS printer port settings, driver, and your application settings. Printer prints very slowly Try the following if your printer is printing slowly: • Decrease the print quality. • Consider purchasing more memory for your personal computer. • Check the document you are printing. If you are using several graphics, it may take longer to print than regular text. Printer seems to be printing but no characters appear Make sure: • The print cartridge is properly installed in the printer. See "Installing or replacing a print cartridge" on page 24. • The tape was removed from the print cartridge before it was installed. 44 Troubleshooting

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Troubleshooting
44
Troubleshooting
Printer power is on but
nothing prints
(There is no action from
the printer)
Make sure:
•
You have paper in the feeder.
•
The Paper Load Lever is closed (away from you).
•
The printer parallel cable is completely plugged into the
printer and the computer.
•
The print queue is not being held or paused. To check the
printer status, follow the steps for your operating system:
Windows 95, 98:
1
From the Printers folder, double-click the icon for the
Lexmark 1000 Series ColorFine.
2
Click the Printer menu and make sure no checkmark
appears next to the Pause Printing option.
Windows 3.1, 3.11:
1
Open the Spool Manager.
2
Click the Queue menu and make sure no check mark
appears next to the Hold option.
•
Print a test page. To print a test page:
1
Open the printer Control Program.
2
On the Status tab, click the Print Test Page button.
If the test page prints, the printer is functioning properly.
Check your application.
•
If you are trying to print from a DOS-based application, the
problem could be with your DOS settings. Check your DOS
printer port settings, driver, and your application settings.
Printer prints very slowly
Try the following if your printer is printing slowly:
•
Decrease the print quality.
•
Consider purchasing more memory for your personal
computer.
•
Check the document you are printing. If you are using
several graphics, it may take longer to print than regular
text.
Printer seems to be
printing but no characters
appear
Make sure:
•
The print cartridge is properly installed in the printer. See
“Installing or replacing a print cartridge” on page 24.
•
The tape was removed from the print cartridge before it was
installed.
For this problem:
Try this solution: