Lexmark 19Z0100 User Guide - Page 270
Solving 2, 000-sheet drawer problems, Memory card, Flash memory card, Hard disk with adapter, PRINTER
UPC - 734646150132
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3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet. Solving 2,000-sheet drawer problems Try one or more of the following: THE ELEVATOR TRAY IS NOT WORKING PROPERLY • Make sure the printer is properly connected to the 2,000-sheet drawer. • Make sure the printer is turned on. • Make sure that the power cord is plugged firmly into the back of the 2,000-sheet drawer. • If the tray is empty, then load paper in the tray. • Clear any jams. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2,000-sheet drawer. • Make sure the printer is turned on. THE PAPER CONSISTENTLY JAMS IN THE DRAWER • Flex the paper. • Make sure the drawer is properly installed. • Make sure paper is loaded correctly. • Make sure the paper or specialty media meets specifications and is not damaged. • Make sure the guides are positioned correctly for the paper size loaded. Memory card Make sure the memory card is securely connected to the printer system board. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make sure the hard disk is securely connected to the printer system board. Troubleshooting 270