Home » Lexmark Manuals » Multifunction Devices » Lexmark 19Z0100 » Manual Viewer

Lexmark 19Z0100 User Guide - Page 282

Toner specks, Transparency print quality is poor, Contacting Customer Support

UPC - 734646150132

Add to My Manuals
Save this manual to your list of manuals

Page 282 highlights

Toner specks These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor Try one or more of the following: CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 282

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Basic functions of the scanner	12
Understanding the ADF and scanner glass	13
Understanding the printer control panel	14
Understanding the home screen	15
Using the touch-screen buttons	17
Minimizing your printer's environmental impact	21
Saving paper and toner	21
Using recycled paper and other office papers	21
Saving energy	22
Adjusting Power Saver	22
Reducing printer noise	22
Recycling	23
Recycling Lexmark products	23
Returning Lexmark cartridges for reuse or recycling	24
Additional printer setup	25
Installing internal options	25
Available internal options	25
Accessing the system board to install internal options	26
Installing a memory card	27
Installing a flash memory or firmware card	29
Installing an internal print server or port interface card	30
Installing a printer hard disk	31
Reinstalling the system board	33
Installing hardware options	34
Order of installation	34
Installing optional trays	35
Attaching cables	36
Verifying printer setup	37
Printing a menu settings page	37
Printing a network setup page	38
Setting up the printer software	38
Installing printer software	38
Updating available options in the printer driver	39
Setting up wireless printing	40
Information you will need to set up the printer on a wireless network	40
Installing the printer on a wireless network (Windows)	40
Installing the printer on a wireless network (Macintosh)	43
Installing the printer on a wired network	45
Changing port settings after installing a new network Internal Solutions Port	48
Setting up serial printing	50
Loading paper and specialty media	52
Setting the Paper Size and Paper Type	52
Configuring Universal paper settings	52
Loading the standard or optional 500-sheet trays	53
Loading A5 or Statement paper sizes	55
Loading B5 or Executive paper sizes	55
Loading the 2000-sheet high capacity feeder	56
Loading the 2,000-sheet dual input trays	57
Loading the multipurpose feeder	59
Loading letter- or A4-size paper in the short-edge orientation	61
Linking and unlinking trays	61
Linking trays	61
Unlinking trays	61
Assigning a custom paper type name	62
Changing a Custom Type <x> name	62
Paper and specialty media guidelines	64
Paper guidelines	64
Paper characteristics	64
Unacceptable paper	65
Selecting paper	65
Selecting preprinted forms and letterhead	65
Storing paper	66
Supported paper sizes, types, and weights	66
Supported paper sizes	66
Supported paper types and weights	69
Printing	71
Printing a document	71
Printing on specialty media	72
Tips on using letterhead	72
Tips on using transparencies	74
Tips on using envelopes	74
Tips on using labels	75
Tips on using card stock	75
Printing confidential and other held jobs	76
Holding jobs in the printer	76
Printing confidential and other held jobs from Windows	76
Printing confidential and other held jobs from a Macintosh computer	77
Printing from a flash drive	77
Printing information pages	79
Printing a font sample list	79
Printing a directory list	79
Printing the print quality test pages	79
Canceling a print job	79
Canceling a print job from the printer control panel	79
Canceling a print job from the computer	80
Supported finishing features	81
Adjusting toner darkness	83
Copying	84
Making copies	84
Making a quick copy	84
Copying using the ADF	84
Copying using the scanner glass	85
Copying photos	85
Copying on specialty media	85
Making transparencies	85
Copying to letterhead	86
Customizing copy settings	86
Copying from one size to another	86
Making copies using paper from a selected tray	86
Copying a document that contains mixed paper sizes	87
Copying on both sides of the paper (duplexing)	88
Reducing or enlarging copies	88
Adjusting copy quality	88
Collating copies	89
Placing separator sheets between copies	89
Copying multiple pages onto a single sheet	90
Creating a custom job (job build)	90
Placing information on copies	91
Placing the date and time at the top of each page	91
Placing an overlay message on each page	91
Canceling a copy job	92
Canceling a copy job while the document is in the ADF	92
Canceling a copy job while copying pages using the scanner glass	92
Canceling a copy job while the pages are being printed	92
Understanding the copy screens and options	92
Copy from	92
Copy to	93
Scale	93
Darkness	93
Content	93
Sides (Duplex)	93
Collate	94
Options	94
Improving copy quality	95
E-mailing	96
Getting ready to e-mail	96
Setting up the e-mail function	96
Configuring the e-mail settings	97
Creating an e-mail shortcut	97
Creating an e-mail shortcut using the Embedded Web Server	97
Creating an e-mail shortcut using the touch screen	97
E-mailing a document	98
Sending an e-mail using the touch screen	98
Sending an e-mail using a shortcut number	98
Sending an e-mail using the address book	98
Customizing e-mail settings	99
Adding e-mail subject and message information	99
Changing the output file type	99
E-mailing color documents	100
Canceling an e-mail	100
Understanding e-mail options	100
Original Size	100
Sides (Duplex)	100
Orientation	101
Binding	101
E-mail Subject	101
E-mail File Name	101
E-mail Message	101
Resolution	101
Send As	101
Content	101
Advanced Options	102
Faxing	103
Getting printer ready to fax	103
Initial fax setup	103
Choosing a fax connection	104
Connecting to an analog telephone line	105
Connecting to a DSL service	105
Connecting to a PBX or ISDN system	106
Connecting to a distinctive ring service	106
Connecting to an adapter for your country or region	107
Setting the outgoing fax name and number	108
Setting the date and time	108
Sending a fax	108
Sending a fax using the printer control panel	108
Sending a fax using the computer	109
Creating shortcuts	109
Creating a fax destination shortcut using the Embedded Web Server	109
Creating a fax destination shortcut using the touch screen	110
Changing the fax destination shortcut using the Embedded Web Server	110
Using shortcuts and the address book	111
Using fax shortcuts	111
Using the address book	111
Customizing fax settings	112
Changing the fax resolution	112
Making a fax lighter or darker	112
Sending a fax at a scheduled time	112
Viewing a fax log	113
Blocking junk faxes	113
Canceling an outgoing fax	113
Canceling a fax while the original documents are still scanning	113
Canceling a fax after the original documents have been scanned to memory	114
Understanding fax options	114
Original Size	114
Content	114
Sides (Duplex)	114
Resolution	115
Darkness	115
Advanced Options	115
Improving fax quality	115
Holding and forwarding faxes	116
Holding faxes	116
Forwarding a fax	116
Scanning to an FTP address	118
Scanning to an FTP address	118
Scanning to an FTP address using the keypad	118
Scanning to an FTP address using a shortcut number	119
Scanning to an FTP address using the address book	119
Creating shortcuts	119
Creating an FTP shortcut using the Embedded Web Server	119
Creating an FTP shortcut using the touch screen	120
Understanding FTP options	120
Original Size	120
Sides (Duplex)	120
Orientation	120
Binding	120
Resolution	120
Send As	121
Content	121
Advanced Options	121
Improving FTP quality	122
Scanning to a computer or flash drive	123
Scanning to a computer	123
Scanning to a flash drive	124
Understanding scan profile options	124
Quick Setup	124
Format Type	125
Compression	125
Default Content	125
Color	125
Original Size	125
Orientation	125
Sides (Duplex)	125
Darkness	125
Resolution	126
Advanced Imaging	126
Improving scan quality	126
Understanding printer menus	127
Menus list	127
Paper menu	128
Default Source menu	128
Paper Size/Type menu	128
Configure MP menu	131
Substitute Size menu	132
Paper Texture menu	132
Paper Loading menu	134
Custom Types menu	135
Custom Names menu	135
Custom Scan Sizes menu	136
Custom Bin Names menu	136
Universal Setup menu	136
Bin Setup menu	137
Reports menu	138
Network/Ports menu	140
Active NIC menu	140
Standard Network or Network <x> menus	140
Standard USB menu	142
Network Reports menu	143
Network Card menu	143
TCP/IP menu	144
IPv6 menu	145
Wireless menu	145
AppleTalk menu	146
NetWare menu	146
LexLink menu	147
SMTP Setup menu	148
Security menu	149
Miscellaneous menu	149
Confidential Print menu	149
Disk Wiping menu	150
Security Audit Log menu	151
Set Date and Time menu	151
Settings menu	152
General Settings menu	152
Copy Settings menu	156
Fax Settings menu	160
E-mail Settings menu	169
FTP Settings menu	174
Flash Drive menu	177
Print Settings	182
Booklet Adjustments menu	193
Help menu	194
Maintaining the printer	196
Cleaning the exterior of the printer	196
Cleaning the scanner glass	197
Adjusting scanner registration	197
Storing supplies	198
Conserving supplies	198
Checking the status of supplies	198
Checking the status of supplies from the printer control panel	198
Checking the status of supplies from a network computer	198
Ordering supplies	199
Ordering toner cartridges	199
Ordering a photoconductor kit	199
Ordering a maintenance kit	199
Ordering staple cartridges	199
Ordering ADF replacement parts	200
Ordering a cleaning kit	200
Replacing supplies	200
Replacing the toner cartridge	200
Replacing the photoconductor	202
Moving the printer	207
Before moving the printer	207
Moving the printer to another location	210
Shipping the printer	211
Administrative support	212
Finding advanced networking and administrator information	212
Using the Embedded Web Server	212
Checking the virtual display	212
Checking the device status	213
Setting up e-mail alerts	213
Viewing reports	213
Adjusting the brightness of the display	213
Restoring the factory default settings	214
Troubleshooting	215
Solving basic problems	215
Solving basic printer problems	215
Printer control panel display is blank or displays only diamonds	215
Embedded Web Server does not open	215
Understanding printer messages	216
An error has occured with the Flash Drive. Please remove and re-insert the drive.	216
Change <input src> to <Custom Type Name>	216
Change <input src> to <Custom Type Name> load <orientation>	216
Change <input src> to <Custom String>	216
Change <input src> to <Custom String> load <orientation>	217
Change <input src> to <size>	217
Change <input src> to <size> load <orientation>	217
Change <input src> to <type> <size>	217
Change <input src> to <type> <size> load <orientation>	218
Check <input src> guides	218
Check <input src> orientation or guides	218
Close door <x>	218
Close cover <x>	218
Close surface H	218
Disk corrupted	218
Empty the hole punch box	219
Weblink server not set up. Contact system administrator.	219
Disk Full - Scan Job Canceled	219
Fax memory full	219
Fax server 'To Format' not set up. Contact system administrator.	219
Fax Station Name not set up	219
Fax Station Number not set up	219
Insert Tray <x>	219
Load <src> with <x>	220
Load <input src> with <Custom Type Name>	220
Load <input src> with <Custom String>	220
Load <input src> with <type> <size>	220
Load <input src> with <size>	220
Load manual feeder with <x>	221
Load Manual Feeder with <Custom Type Name>	221
Load Manual Feeder with <Custom String>	221
Load Manual Feeder with <size>	221
Load Manual Feeder with <type> <size>	221
Load Staples [G5, G11, G12]	222
Memory full, cannot print faxes	222
Remove paper from <linked bin set name>	222
Remove paper from all bins	222
Remove paper from bin <x>	222
Remove paper from standard output bin	222
Replace all originals if restarting job.	222
Replace last scanned page and jammed originals if restarting job.	223
Restore Held Jobs?	223
Replace jammed originals if restarting job.	223
Scan Document Too Long	224
Scanner ADF Cover Open	224
Scanner jam, remove all originals from the scanner	224
Scanner Jam Access Cover Open	224
Serial <x>	224
Some held jobs were not restored	224
30 Invalid refill, change cartridge	224
31.yy Replace defective or missing cartridge	224
32 Cartridge part number unsupported by device	224
34 Short paper	224
34 Incorrect media, check <input src> guides	225
35 Insufficient memory to support Resource Save feature	225
37 Insufficient memory to collate job	225
37 Insufficient memory for Flash Memory Defragment operation	225
37 Insufficient memory, some Held Jobs were deleted	225
37 Insufficient memory, some held jobs will not be restored	225
38 Memory full	226
39 Complex page, some data may not have printed	226
50 PPDS font error	226
51 Defective flash detected	226
52 Not enough free space in flash memory for resources	226
53 Unformatted flash detected	226
54 Network <x> software error	227
54 Serial option <x> error	227
54 Standard network software error	227
55 Unsupported option in slot <x>	227
56 Parallel port <x> disabled	227
56 Serial port <x> disabled	228
56 Standard parallel port disabled	228
56 Standard USB port disabled	228
56 USB port <x> disabled	228
57 Configuration change, held jobs were not restored	228
58 Too many bins attached	228
58 Too many disks installed	229
58 Too many flash options installed	229
58 Too many trays attached	229
61 Remove defective disk	229
62 Disk full	229
63 Unformatted disk	230
80 Routine maintenance needed	230
84 Insert photoconductor	230
84 Photoconductor low	230
84 Replace photoconductor	230
84 Photoconductor abnormal	230
88 Cartridge low	230
88 Replace cartridge to continue	230
298.01 Scanner Missing - Cable Unplugged	230
1565 Emulation error, load emulation option	230
Clearing jams	231
Avoiding jams	231
Understanding jam numbers and locations	232
200–201 paper jams	233
202 paper jam	234
203, 230–231 paper jams	235
24x paper jam	241
250 paper jam	245
280–282 paper jams	246
283, 289 staple jams	249
28x paper jam	252
290–294 paper jams	255
293 paper jam	257
Solving printing problems	258
Multiple-language PDFs do not print	258
Error message about reading USB drive appears	258
Jobs do not print	258
Confidential and other held jobs do not print	259
Job takes longer than expected to print	259
Job prints from the wrong tray or on the wrong paper	260
Incorrect characters print	260
Tray linking does not work	260
Large jobs do not collate	260
Unexpected page breaks occur	261
Solving copy problems	261
Copier does not respond	261
Scanner unit does not close	261
Poor copy quality	262
Partial document or photo copies	263
Solving scanner problems	263
Checking an unresponsive scanner	263
Scan was not successful	264
Scanning takes too long or freezes the computer	264
Poor scanned image quality	264
Partial document or photo scans	265
Cannot scan from a computer	265
Solving fax problems	265
Caller ID is not shown	265
Cannot send or receive a fax	266
Can send but not receive faxes	267
Can receive but not send faxes	268
Received fax has poor print quality	268
Solving option problems	269
Option does not operate correctly or quits after it is installed	269
Paper trays	269
Solving 2,000-sheet drawer problems	270
Memory card	270
Flash memory card	270
Hard disk with adapter	270
Internal Solutions Port	271
Internal print server	271
USB/parallel interface card	271
Solving paper feed problems	271
Paper frequently jams	271
Paper jam message remains after jam is cleared	272
Page that jammed does not reprint after you clear the jam	272
Solving print quality problems	272
Isolating print quality problems	272
Blank pages	273
Clipped images	273
Ghost images	274
Gray background	274
Incorrect margins	274
Paper curl	275
Print irregularities	275
Print is too dark	276
Print is too light	277
Repeating defects	278
Skewed print	278
Solid black or white streaks appear on transparencies or paper	278
Streaked horizontal lines	279
Streaked vertical lines	280
Toner fog or background shading appears on the page	281
Toner rubs off	281
Toner specks	282
Transparency print quality is poor	282
Contacting Customer Support	282
Notices	283
Product information	283
Edition notice	283
UNITED STATES GOVERNMENT RIGHTS	284
Trademarks	284
Federal Communications Commission (FCC) compliance information statement	285
Noise emission levels	285
Temperature information	285
Waste from Electrical and Electronic Equipment (WEEE) directive	286
Product disposal	286
Battery notice	286
ENERGY STAR	286
Laser notice	286
Power consumption	287
Product power consumption	287