Lexmark M1342 Users Guide PDF

Lexmark M1342 Manual

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  • Lexmark M1342 | Users Guide PDF - Page 1
    B3340, B3442, M1342, MS331, MS431, MS439 Printers User's Guide March 2021 Machine type: 4601 Models: 230, 280, 4a0, 480, 489 www.lexmark.com
  • Lexmark M1342 | Users Guide PDF - Page 2
    Contents 2 Contents Safety information 5 Conventions...5 Product statements...5 Learn about the printer 8 Finding information about the printer...8 Finding the printer serial number...9 Printer configuration...10 Using the control panel...11 Understanding the status of the indicator light 11
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    88 Troubleshoot a problem 89 Print quality problems...89 Printing problems...90 The printer is not responding...116 Network connection problems...118 Issues with supplies...120 Clearing jams...121 Paper feed problems...135 Contacting customer support...138 Recycle and dispose 139 Recycling Lexmark
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    Contents 4 Notices...140 Index...152
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    power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
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    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all
  • Lexmark M1342 | Users Guide PDF - Page 7
    than those specified in the User's Guide may result in hazardous radiation exposure. CAUTION- service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions
  • Lexmark M1342 | Users Guide PDF - Page 8
    for? Initial setup instructions • Printer software • Troubleshooting and solving problems Help information for using the printer software • Documentation • Live chat support • E‑mail support • Voice support Find it here See the setup documentation that came with the printer. Go to www.lexmark
  • Lexmark M1342 | Users Guide PDF - Page 9
    region: • In the U.S.-See the Statement of Limited Warranty included with the printer, or go to http://support.lexmark.com. • In other countries and regions-See the printed warranty that came with the printer. Product Information Guide-See the documentation that came with the printer or go to http
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    Learn about the printer 10 2 Locate the printer serial number behind the front door. Printer configuration 1 Control panel 2 Multipurpose feeder 3 Standard 250‑sheet tray 4 Optional 550‑sheet tray 5 Standard bin
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    Learn about the printer 11 Using the control panel Control panel part Function 1 Display • View printer messages and supply status. • Set up and operate the printer. 2 Right arrow button • Scroll through menus or move between screens and menu options. • Increase the numeric value of a setting
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    guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is
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    a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as orientation for your printer. For more information, see the Paper and Specialty Media Guide. Storing paper Use these paper storage guidelines to help avoid jams and uneven
  • Lexmark M1342 | Users Guide PDF - Page 14
    and wrapper help keep the paper clean, dry, and flat. Supported paper sizes Paper size Standard 250‑sheet tray Optional 550‑sheet x 8.5 in.) Executive X 184.2 x 266.7 mm (7.25 x 10.5 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm
  • Lexmark M1342 | Users Guide PDF - Page 15
    110 x 220 mm (4.33 x 8.66 in.) C5 Envelope X X X 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope X X X 176 x 250 mm (6.93 x 9.84 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing. 3 When Universal
  • Lexmark M1342 | Users Guide PDF - Page 16
    tray Multipurpose feeder Two‑sided printing Other Envelope X X X 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing. 3 When Universal
  • Lexmark M1342 | Users Guide PDF - Page 17
    Learn about the printer 17 Supported paper weights Standard 250‑sheet tray Optional 550‑sheet tray Multipurpose feeder Two‑sided printing Paper weight 60-120 g/m2 (16-32 lb) 60-120 g/m2 (16-32 lb) 60-217 g/m2 (16-58 lb) 60-90 g/m2 (16-24 lb)
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    Set up, install, and configure 18 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical
  • Lexmark M1342 | Users Guide PDF - Page 19
    Set up, install, and configure 19 4 Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). 5 Left side 110 mm (4.33 in.) Attaching cables CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or
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    Set up, install, and configure 20 CAUTION-POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. 5 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire
  • Lexmark M1342 | Users Guide PDF - Page 21
    . 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper. Notes: • Load letterhead facedown with the header toward the front of the tray for one‑sided printing. • Load letterhead
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    Set up, install, and configure 22 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Flex, fan, and align the paper edges before loading. 3 Load paper with the
  • Lexmark M1342 | Users Guide PDF - Page 23
    facedown on the left side. Warning-Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 4 Adjust the guide to match the size of the paper that you are loading. 5 From the control panel, set the paper size and paper type to match the
  • Lexmark M1342 | Users Guide PDF - Page 24
    Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. 2 Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: • Connect the
  • Lexmark M1342 | Users Guide PDF - Page 25
    updates > I agree, start update. • Upload the flash file. Note: To get the latest firmware, go to www.lexmark.com/downloads, and then search for your printer model. a Browse to the flash file. Note: Make sure that you Export Configuration or Import Configuration. 3 Follow the instructions on the screen.
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    Set up, install, and configure 26 4 If the printer supports applications, then do the following: a Click Apps > select the application > Configure. b Click Export or Import. Adding available options in the print driver For Windows
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    install, and configure 27 Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google PlayTM is installed in your printer. For more information, see the instructions that came with the adapter. • Make sure that Active Adapter
  • Lexmark M1342 | Users Guide PDF - Page 28
    ‑Fi Direct has been configured. For more information, see "Configuring Wi‑Fi Direct" on page 28. Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. 1 From the mobile device, go to the settings menu. 2 Enable Wi‑Fi, and then tap Wi‑Fi Direct. 3 Select
  • Lexmark M1342 | Users Guide PDF - Page 29
    printer models. 1 From the printer control panel, navigate to: Settings > Network > > Network/Ports > > Network Overview > 2 Follow the instructions on the display. > Active Adapter > > Standard Checking the printer connectivity 1 From the control panel, navigate to: Settings > > Reports
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    Set up, install, and configure 30 Printing the Menu Settings Page 1 From the control panel, navigate to: Settings > > Reports > 2 Select Menu Settings Page, and then press .
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    , do the following: 1 From the control panel, navigate to: Settings > > Device > > Maintenance > information on nonvolatile memory > > Yes > > Out of Service Erase > > Sanitize all 2 Select either Start initial setup or Leave printer offline, and then press . Restoring factory default settings
  • Lexmark M1342 | Users Guide PDF - Page 32
    printer memory in the following circumstances: • The printer is being decommissioned. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for
  • Lexmark M1342 | Users Guide PDF - Page 33
    and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more certified printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
  • Lexmark M1342 | Users Guide PDF - Page 34
    that both devices are connected to the same subnet. • This application is supported only in some Apple devices. 1 From your mobile device, select a document available only in some printer models. Wi‑Fi Direct® is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make
  • Lexmark M1342 | Users Guide PDF - Page 35
    the expiration time for confidential print jobs. Note: Confidential held jobs are stored in the printer until they are released or deleted manually. Repeat Job Expiration Set the expiration time for a repeat print job. Note: Repeat held jobs are stored in the printer memory for reprinting. Verify
  • Lexmark M1342 | Users Guide PDF - Page 36
    Print 36 For Macintosh users Using AirPrint 1 With a document open, choose File > Print. 2 Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing. 3 Enable Print with PIN, and then enter a four‑digit PIN. 4 Click Print. 5 From the printer
  • Lexmark M1342 | Users Guide PDF - Page 37
    Print 37 From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select a print job to cancel. Adjusting toner darkness 1 From the
  • Lexmark M1342 | Users Guide PDF - Page 38
    • Wi‑Fi Direct • Ethernet • TCP/IP • SNMP Security* • Login methods • Certificate Management • Login Restrictions Reports • Menu Settings Page • Device Troubleshooting Print Quality Test Pages * Can be configured only from the Embedded Web Server. • Anonymous Data Collection • Restore Factory
  • Lexmark M1342 | Users Guide PDF - Page 39
    Displayed information Display Text 1 Display Text 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [USA/Canada EST*] Network Time Protocol Enable NTP
  • Lexmark M1342 | Users Guide PDF - Page 40
    Use printer menus 40 Menu item Description Print Toner Darkness Light Normal* Dark Determine the lightness or darkness of text images. Note: An asterisk (*) next to a value indicates the factory default setting. Notifications Menu item Description Supplies Show Supply Estimates Show
  • Lexmark M1342 | Users Guide PDF - Page 41
    Use printer menus 41 Menu item Description Error Prevention Auto Continue Disabled 5-255 (5*) Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Error Prevention Auto Reboot Auto Reboot (Reboot always*) Set the printer to restart
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    setting. Anonymous Data Collection Menu item Description Allow Anonymous Data Collection Yes No Send printer usage and performance information to Lexmark. Note: An asterisk (*) next to a value indicates the factory default setting. Restore Factory Defaults Menu item Restore Settings Restore
  • Lexmark M1342 | Users Guide PDF - Page 43
    Paper Set the paper source that the user fills when a prompt to load paper appears. Tray Configuration Envelope Prompts Auto* MP Feeder Manual Envelope Set the paper source that the user fills when a prompt to load envelope appears. Tray Configuration Action for Prompts Prompt user* Continue Use
  • Lexmark M1342 | Users Guide PDF - Page 44
    Use printer menus 44 Menu item Description Reports Menu Settings Page Event Log Event Log Summary Print reports about printer menu settings, status, and event logs. Supply Usage And Counters Clear Supply Usage History Reset the supply page counter or view the total printed pages. Printer
  • Lexmark M1342 | Users Guide PDF - Page 45
    to a value indicates the factory default setting. Out of Service Erase Menu item Description Erase Printer Memory Clear all settings name. The maximum length is 63 characters. Send diagnostic information to Lexmark. Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Specify whether
  • Lexmark M1342 | Users Guide PDF - Page 46
    Use printer menus 46 Menu item Description Flip Style Long Edge* Short Edge Determine which side of the paper is bound when performing two‑sided printing. Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly.
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    Use printer menus 47 Menu item Description Print Area Normal* Whole Page Set the printable area on a sheet of paper. Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language PCL Emulation* PS Emulation Set the printer
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    the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100.00 (10.00*) Specify the pitch for fixed
  • Lexmark M1342 | Users Guide PDF - Page 49
    Set the printer to perform a line feed after a carriage return control command. Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments
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    paper source for all print jobs. Note: MP Feeder appears only when Configure MP is set to Cassette. Paper Size/Type Tray [x] MP Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Note: An asterisk (*) next to a value indicates the factory default
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    paper size when loading A4. • All Listed substitutes Letter/A4. Configure MP Cassette* Manual First Set the printer when to pick paper loaded in the multipurpose feeder. Notes: • shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting.
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    Use printer menus 52 Media Types Menu item Plain Paper Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Description Specify the texture, weight, and orientation of the paper loaded. Network/Ports Network
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    WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Auto* Open Shared Description Configure the wireless connection using the Lexmark Mobile Assistant app. Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in
  • Lexmark M1342 | Users Guide PDF - Page 54
    Netmask Gateway IPv6 Enable IPv6 On* Off IPv6 Enable DHCPv6 Off* On IPv6 Stateless Address Autoconfiguration Off On* IPv6 DNS Address IPv6 Manually Assigned IPV6 Description Specify a WEP password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to
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    Use printer menus 55 Menu item IPv6 Manually Assigned IPV6 Router IPv6 Address Prefix 0-128 (64*) IPv6 All IPv6 Addresses IPv6 All IPv6 Router Addresses Network Address UAA LAA PCL SmartSwitch On* Off
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    Use printer menus 56 Menu item Description Show Password on Setup Page Off On* Show the Wi‑Fi Direct Password on the Network Setup Page. Preferred Channel Number 1-11 Auto* Set the preferred channel of the Wi‑Fi network. Group Owner IP Address Specify the IP address of the group owner.
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    Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch On* Off Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the
  • Lexmark M1342 | Users Guide PDF - Page 58
    Default TTL DDNS Refresh Time Enable mDNS On* Off Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP On Off* Allow the BOOTP to assign a printer IP address. MTU Specify a maximum transmission unit (MTU) parameter for
  • Lexmark M1342 | Users Guide PDF - Page 59
    Use printer menus 59 Menu item Description SNMP Versions 1 and 2c Enabled Off On* Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. SNMP Version 3 Enabled Off On* Context
  • Lexmark M1342 | Users Guide PDF - Page 60
    Use printer menus 60 Menu item Description Enable IPSec Off* On Enable Internet Protocol Security (IPSec). Base Configuration Default* Compatibility Secure Set the IPSec base configuration. Note: This menu item appears only when Enable IPSec is set to On. DH (Diffie‑Hellman) Group Proposal
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    Use printer menus 61 Menu item Description Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to On. Certificate Authenticated Connections Host [x] Address[/subnet]
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    Use printer menus 62 HTTP/FTP Settings Menu item Description Enable HTTP Server Off On* Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Off On* Configure the Hypertext Transfer Protocol Secure (HTTPS) settings. Force HTTPS Connections On Off* Force the printer
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    Use printer menus 63 Menu item Description PS SmartSwitch Off On* Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and
  • Lexmark M1342 | Users Guide PDF - Page 64
    Menus Supplies Menu SE Menu Device Menu Manage Permissions Device Management Remote Management Firmware Updates Import / Export All Settings Out of Service Erase Embedded Web Server Access Description Control access to the printer functions. Control access to the printer menus. Control access to
  • Lexmark M1342 | Users Guide PDF - Page 65
    Use printer menus 65 Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security Add Group settings. Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls
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    Use printer menus 66 Confidential Print Setup Menu item Description Max Invalid PIN 2-10 (0*) Set the number of times an invalid PIN can be entered. Notes: • A value of zero turns off this setting. • When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential
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    Use printer menus 67 Erase Temporary Data Files Menu item Description Stored in onboard memory Off* On Delete all files stored on the printer memory. Note: An asterisk (*) next to a value indicates the factory default setting. Miscellaneous Menu item Description Print Permission Off* On
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    that are connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to identify and correct print quality defects.
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    Maintain the printer 69 Maintain the printer Checking the status of parts and supplies 1 From the control panel, navigate to: Settings > > Reports > > Device > > Device Statistics > 2 From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring
  • Lexmark M1342 | Users Guide PDF - Page 70
    caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may
  • Lexmark M1342 | Users Guide PDF - Page 71
    55B2H0E 55B3H0E 55B4H0E 55B5H0E 55B6H0E Extra high yield Corporate Return Program toner cartridge1, 2 55B1X0E 55B2X0E 55B3X0E 55B4X0E 55B5X0E 55B6X0E 1 Supported only in the Lexmark MS431 printer model. 2 Available only for contract‑managed printers. For more information, contact your
  • Lexmark M1342 | Users Guide PDF - Page 72
    High yield regular toner cartridge1 Extra high yield regular toner cartridge2 1 Supported only in the Lexmark B3340 printer model. 2 Supported only in the Lexmark B3442 printer model. Worldwide B340HA0 B340XA0 Lexmark M1342 Regular toner cartridges Item Europe, Middle East, Africa, and Mexico
  • Lexmark M1342 | Users Guide PDF - Page 73
    . Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
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    Maintain the printer 74 4 Unpack the new toner cartridge. 5 Shake the toner cartridge to redistribute the toner.
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    Maintain the printer 75 6 Insert the new toner cartridge into the imaging unit until it clicks into place. 7 Insert the imaging unit. 8 Close the door. Replacing the imaging unit 1 Open the front door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed
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    Maintain the printer 76 2 Remove the used imaging unit.
  • Lexmark M1342 | Users Guide PDF - Page 77
    . Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Lexmark M1342 | Users Guide PDF - Page 78
    Maintain the printer 78 5 Insert the new imaging unit. 6 Close the door. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray. Replacing the pick roller assembly 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark M1342 | Users Guide PDF - Page 79
    Maintain the printer 79 3 Open the front door. 4 Remove the imaging unit. 5 Close the front door. 6 Remove the tray.
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    Maintain the printer 80 7 Position the printer on its side. 8 Remove the used pick roller assembly. 9 Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
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    Maintain the printer 81 10 Insert the new pick roller assembly. 11 Place the printer in its original position, and then insert the tray. 12 Open the front door. 13 Insert the imaging unit. 14 Close the front door. 15 Connect the power cord to the printer, and then to the electrical outlet.
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    Maintain the printer 82 Replacing the tray separator roller 1 Remove the tray, and then remove the used separator roller. 2 Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. 3 Insert the new separator roller. 4 Insert the tray.
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    Maintain the printer 83 Resetting the supply usage counters 1 From the control panel, navigate to: Settings > > > Device > > Maintenance > > Config Menu > > Supply Usage And Counters 2 Select the counter that you want to reset. Warning-Potential Damage: Supplies and parts without Return
  • Lexmark M1342 | Users Guide PDF - Page 84
    Maintain the printer 84 3 Open the front door. 4 Remove the imaging unit. 5 Close the front door. 6 Remove the tray.
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    Maintain the printer 85 7 Position the printer on its side. 8 Remove the pick roller assembly. 9 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller assembly.
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    Maintain the printer 86 10 Insert the pick roller assembly. 11 Place the printer in its original position, and then insert the tray. 12 Open the front door. 13 Insert the imaging unit. 14 Close the front door. 15 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-
  • Lexmark M1342 | Users Guide PDF - Page 87
    Maintain the printer 87 Saving energy and paper Configuring the power save mode settings Sleep mode 1 From the control panel, navigate to: Settings > > Device > > Power Management > > Timeouts > > Sleep Mode > 2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
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    printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer
  • Lexmark M1342 | Users Guide PDF - Page 89
    Troubleshoot a problem 89 Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 91 "Fine lines are not printed "Folded or
  • Lexmark M1342 | Users Guide PDF - Page 90
    Troubleshoot a problem 90 "Solid black pages" on page 103 "Text or images cut off" on "Toner easily rubs off" on page 104 page 105 "Vertical dark bands"
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    Troubleshoot a problem 91 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing blank or
  • Lexmark M1342 | Users Guide PDF - Page 92
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print dark? Step 2 Go to step 3. a Turn off the printer
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    Print the document. Contact customer The problem is support. solved. Is the print dark? Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non
  • Lexmark M1342 | Users Guide PDF - Page 94
    Troubleshoot a problem 94 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are fine lines not printed
  • Lexmark M1342 | Users Guide PDF - Page 95
    Troubleshoot a problem 95 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Yes Go to step 3. No The problem is solved. Is the paper folded or wrinkled?
  • Lexmark M1342 | Users Guide PDF - Page 96
    Troubleshoot a problem 96 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does gray background
  • Lexmark M1342 | Users Guide PDF - Page 97
    Troubleshoot a problem 97 Incorrect margins Action Step 1 a Adjust the paper guides to the correct position for the paper loaded. b Print the document. Yes The problem is solved. Are the margins correct? Step 2 a Set the paper size. From the control panel, navigate to: Settings > Paper > Tray
  • Lexmark M1342 | Users Guide PDF - Page 98
    Troubleshoot a problem 98 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Is the print light? Step 2 Go to step 3. a Turn off the
  • Lexmark M1342 | Users Guide PDF - Page 99
    . b Print the document. Contact customer The problem is support. solved. Is the print light? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch
  • Lexmark M1342 | Users Guide PDF - Page 100
    Troubleshoot a problem 100 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print mottled? Step 2
  • Lexmark M1342 | Users Guide PDF - Page 101
    if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. The problem is solved. Is the paper curled? Step 3 Go to step 4. a Adjust the guides in the tray to the correct position for
  • Lexmark M1342 | Users Guide PDF - Page 102
    Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Adjust the guides in the tray
  • Lexmark M1342 | Users Guide PDF - Page 103
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing solid black pages? Step 2 Go to step
  • Lexmark M1342 | Users Guide PDF - Page 104
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are text or images cut off? Step 2 Go to step 3. a Remove
  • Lexmark M1342 | Users Guide PDF - Page 105
    1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does toner easily rub off? Step 2 Contact customer a Depending on
  • Lexmark M1342 | Users Guide PDF - Page 106
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do horizontal light bands appear on prints? Step 2 Go to step
  • Lexmark M1342 | Users Guide PDF - Page 107
    Troubleshoot a problem 107 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical light bands appear
  • Lexmark M1342 | Users Guide PDF - Page 108
    Troubleshoot a problem 108 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical white lines appear
  • Lexmark M1342 | Users Guide PDF - Page 109
    . Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark lines or streaks appear on prints?
  • Lexmark M1342 | Users Guide PDF - Page 110
    . Contact customer The problem is support. solved. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality
  • Lexmark M1342 | Users Guide PDF - Page 111
    Troubleshoot a problem 111 Action Yes Step 2 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical
  • Lexmark M1342 | Users Guide PDF - Page 112
    Troubleshoot a problem 112 Action Step 2 a Replace the affected supply item. b Print the document. Do the repeating defects appear? Yes Contact customer support. No The problem is solved. Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print,
  • Lexmark M1342 | Users Guide PDF - Page 113
    Troubleshoot a problem Slow printing Action Yes Step 1 Go to step 2. Make sure that the printer may print more slowly. b Print the document. Is the printer printing slow? 113 No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved.
  • Lexmark M1342 | Users Guide PDF - Page 114
    Troubleshoot a problem 114 Action Yes Step 6 Go to step 7. a Make sure 7 Remove held jobs. Go to step 8. The problem is solved. Is the printer printing slow? Step 8 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer to cool down after
  • Lexmark M1342 | Users Guide PDF - Page 115
    Troubleshoot a problem 115 Action Yes Step 2 The problem is a Depending on your operating system send it again. • For PDF files, generate a new file, and then print the documents. The problem is solved. Are the documents printed? No Go to step 3. Contact customer support. No Go to step 2.
  • Lexmark M1342 | Users Guide PDF - Page 116
    Troubleshoot a problem 116 Action Yes Step 3 The problem is If you are printing from the Internet, free up printer memory. b Print the documents. The problem is solved. Are the documents printed? No Go to step 4. Contact customer support. The printer is not responding Action Step 1 Check
  • Lexmark M1342 | Users Guide PDF - Page 117
    Troubleshoot a problem . Are the cables inserted to the correct ports? Step 6 The problem is Turn off the printer, install the hardware options, and then the correct print driver. The problem is solved. Go to step 8. Is the printer responding? Step 8 The problem is Turn off the printer,
  • Lexmark M1342 | Users Guide PDF - Page 118
    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Check if 123.123.123.123. Is the printer IP address correct? Step 3 Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later •
  • Lexmark M1342 | Users Guide PDF - Page 119
    Troubleshoot a problem 119 Action Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes The problem problem is solved. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi‑Fi network? No Contact customer support.
  • Lexmark M1342 | Users Guide PDF - Page 120
    Troubleshoot a problem 120 Issues with supplies Replace cartridge, printer region mismatch To correct this problem, purchase a cartridge with the imaging components. All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party
  • Lexmark M1342 | Users Guide PDF - Page 121
    Troubleshoot a problem 121 If the printer does not print after pressing and holding X and the supply usage counter. simultaneously for 15 seconds, then reset 1 From the control
  • Lexmark M1342 | Users Guide PDF - Page 122
    Troubleshoot a problem 122 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use
  • Lexmark M1342 | Users Guide PDF - Page 123
    Troubleshoot a problem 123 Jam locations 1 Standard bin 2 Multipurpose feeder 3 Trays 4 Duplex unit 5 Rear door Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark M1342 | Users Guide PDF - Page 124
    Troubleshoot a problem 124 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are
  • Lexmark M1342 | Users Guide PDF - Page 125
    Troubleshoot a problem 125 5 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark M1342 | Users Guide PDF - Page 126
    Troubleshoot a problem 126 6 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Lexmark M1342 | Users Guide PDF - Page 127
    Troubleshoot a problem 127 10 Flex, fan, and align the paper edges before loading. 11 Reload paper. Paper jam in trays 1 Remove the tray. 2 Open the front door.
  • Lexmark M1342 | Users Guide PDF - Page 128
    Troubleshoot a problem 128 3 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark M1342 | Users Guide PDF - Page 129
    Troubleshoot a problem 129 4 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Lexmark M1342 | Users Guide PDF - Page 130
    Troubleshoot a problem 130 10 Remove the optional tray. 11 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 12 Insert the tray. Paper
  • Lexmark M1342 | Users Guide PDF - Page 131
    Troubleshoot a problem 131 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark M1342 | Users Guide PDF - Page 132
    Troubleshoot a problem 132 3 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Lexmark M1342 | Users Guide PDF - Page 133
    Troubleshoot a problem 133 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Close the duplex unit. 10 Insert the tray. Paper jam in
  • Lexmark M1342 | Users Guide PDF - Page 134
    Troubleshoot a problem 134 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark M1342 | Users Guide PDF - Page 135
    Troubleshoot a problem 135 6 Insert the imaging unit. 7 Close the front door. Paper feed problems Envelope seals when printing Action Step 1 a Use an > b Send the print job. > Tray Configuration > Contact customer The problem is support. solved. > Does the envelope seal when printing?
  • Lexmark M1342 | Users Guide PDF - Page 136
    Troubleshoot a problem 136 Collated printing does not work Action Step 1 a From the control panel, navigate to: Settings > > Print > > Layout > > Collate > Yes The problem problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are
  • Lexmark M1342 | Users Guide PDF - Page 137
    Troubleshoot a problem 137 Action Step 3 a Make sure that Tray Linking is set to Automatic. For more information, see "Linking trays" on page 23. b Print the document. Do the trays link correctly? Yes The problem is solved. No Contact customer support. Paper frequently jams Action Yes Step 1
  • Lexmark M1342 | Users Guide PDF - Page 138
    Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and
  • Lexmark M1342 | Users Guide PDF - Page 139
    .com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in
  • Lexmark M1342 | Users Guide PDF - Page 140
    Lexmark B3340dw; Lexmark B3442dw; Lexmark M1342, Lexmark MS331dn; Lexmark MS431dn, Lexmark MS431dw; Lexmark services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark M1342 | Users Guide PDF - Page 141
    trademarks of Lexmark International, Inc. in the United States and/or other countries. Android, Google Play, and Google Chrome are trademarks of Google LLC. Macintosh, macOS, Safari, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of
  • Lexmark M1342 | Users Guide PDF - Page 142
    of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product including components, consumables, parts and spares
  • Lexmark M1342 | Users Guide PDF - Page 143
    exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA
  • Lexmark M1342 | Users Guide PDF - Page 144
    or prescribed service conditions. The printer has a non-serviceable printhead waiting for a print job. 5.5 (B3340, MS331), 4.9 (B3442, M1342, MS431, MS439) Sleep Mode The product is in a high‑level . Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product
  • Lexmark M1342 | Users Guide PDF - Page 145
    information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain the following modular component: Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC
  • Lexmark M1342 | Users Guide PDF - Page 146
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark M1342 | Users Guide PDF - Page 147
    International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY. The EEA/EU Importer is: Lexmark International Technology S.à.r.l. 20, Route de Pré-Bois, ICC Building, Bloc A, CH-1215 Genève, Switzerland. A declaration of conformity to the requirements
  • Lexmark M1342 | Users Guide PDF - Page 148
    declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. This product satisfies the Class B limits of EN 55032 and
  • Lexmark M1342 | Users Guide PDF - Page 149
    purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable used parts, which perform like new parts -Is, during
  • Lexmark M1342 | Users Guide PDF - Page 150
    Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
  • Lexmark M1342 | Users Guide PDF - Page 151
    or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This
  • Lexmark M1342 | Users Guide PDF - Page 152
    27 conserving supplies 87 contacting customer support 138 control panel using 11 crooked print 102 customer support contacting 138 cut off images 104 updating 25 folder paper 94 font sample list printing 36 G genuine Lexmark parts and supplies 70 genuine parts and supplies 70 gray background on
  • Lexmark M1342 | Users Guide PDF - Page 153
    Service 33 mottled print 99 moving the printer 18, 87 multipurpose feeder loading 22 N noise emission levels 141 Non‑Lexmark sizes, supported 14 paper types, supported 16 paper weights, supported 17 112 print quality problems 89 Print Quality Test Pages 68 print quality troubleshooting blank or white
  • Lexmark M1342 | Users Guide PDF - Page 154
    82 trays installing 19 linking 23 loading 20 replacing 78 unlinking 23 troubleshooting cannot connect printer to Wi‑Fi 119 cannot open Embedded Web Server 118 print quality problems 89 printer is not responding 116 troubleshooting, print collated printing does not work 136 confidential and other held
  • Lexmark M1342 | Users Guide PDF - Page 155
    paper frequently jams 137 print jobs do not print 112 slow printing 113 troubleshooting, print quality blank or white pages 90 crooked print 102 dark print unlinking trays 23 updating firmware 25 USB printer port 19 using genuine Lexmark parts and supplies 70 using the control panel 11 V vertical dark
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B3340, B3442, M1342, MS331,
MS431, MS439 Printers
User's Guide
March 2021
www.lexmark.com
Machine type:
4601
Models:
230, 280, 4a0, 480, 489