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Lexmark M1342 Users Guide PDF - Page 138

Jammed s are not reprinted, Contacting customer support

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Troubleshoot a problem 138 Jammed pages are not reprinted Action 1 From the control panel, navigate to: Settings > Recovery > > Device > > Notiﬁcations > > Jam Content 2 In the Jam Recovery menu, select On or Auto, and then press . Are the jammed pages reprinted? Yes No The problem Contact is solved. customer support. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learn about the printer	8
Finding information about the printer	8
Finding the printer serial number	9
Printer configuration	10
Using the control panel	11
Understanding the status of the indicator light	11
Selecting paper	12
Paper guidelines	12
Paper characteristics	12
Unacceptable paper	13
Selecting preprinted forms and letterhead	13
Storing paper	13
Supported paper sizes	14
Supported paper types	16
Supported paper weights	17
Set up, install, and configure	18
Selecting a location for the printer	18
Attaching cables	19
Installing optional trays	19
Loading paper and specialty media	20
Setting the paper size and type	20
Configuring Universal paper settings	20
Loading trays	20
Loading the multipurpose feeder	22
Linking trays	23
Installing and updating software, drivers, and firmware	23
Installing the printer software	23
Adding printers to a computer	24
Updating firmware	25
Exporting or importing a configuration file	25
Adding available options in the print driver	26
Networking	26
Connecting the printer to a Wi-Fi network	26
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	27
Configuring Wi-Fi Direct	28
Connecting a mobile device to the printer	28
Connecting a computer to the printer	29
Deactivating the Wi-Fi network	29
Checking the printer connectivity	29
Printing the Menu Settings Page	30
Secure the printer	31
Locating the security slot	31
Erasing printer memory	31
Restoring factory default settings	31
Statement of Volatility	32
Print	33
Printing from a computer	33
Printing from a mobile device	33
Printing from a mobile device using Lexmark Mobile Print	33
Printing from a mobile device using Mopria Print Service	33
Printing from a mobile device using AirPrint	34
Printing from a mobile device using Wi-Fi Direct®	34
Configuring confidential jobs	34
Printing confidential and other held jobs	35
Printing a font sample list	36
Placing separator sheets between copies	36
Canceling a print job	36
Adjusting toner darkness	37
Use printer menus	38
Menu map	38
Device	38
Preferences	38
Eco-Mode	39
Notifications	40
Power Management	41
Anonymous Data Collection	42
Restore Factory Defaults	42
Maintenance	43
Config Menu	43
Out of Service Erase	45
About this Printer	45
Print	45
Layout	45
Setup	47
Quality	47
PostScript	48
PCL	48
Image	50
Paper	50
Tray Configuration	50
Media Configuration	51
Universal Setup	51
Media Types	52
Network/Ports	52
Network Overview	52
Wireless	53
Wi-Fi Direct	55
Ethernet	56
TCP/IP	57
SNMP	58
IPSec	59
802.1x	61
LPD Configuration	61
HTTP/FTP Settings	62
USB	62
Restrict external network access	63
Security	64
Login Methods	64
Public	64
Local Accounts	64
Certificate Management	65
Login Restrictions	65
Confidential Print Setup	66
Erase Temporary Data Files	67
Miscellaneous	67
Reports	67
Menu Settings Page	67
Device	67
Print	68
Network	68
Troubleshooting	68
Maintain the printer	69
Checking the status of parts and supplies	69
Configuring supply notifications	69
Setting up e-mail alerts	69
Viewing reports	70
Ordering parts and supplies	70
Using genuine Lexmark parts and supplies	70
Ordering a toner cartridge	70
Ordering an imaging unit	72
Replacing parts and supplies	73
Replacing the toner cartridge	73
Replacing the imaging unit	75
Replacing the tray	78
Replacing the pick roller assembly	78
Replacing the tray separator roller	82
Resetting the supply usage counters	83
Cleaning printer parts	83
Cleaning the printer	83
Cleaning the pick roller assembly	83
Saving energy and paper	87
Configuring the power save mode settings	87
Conserving supplies	87
Moving the printer to another location	87
Shipping the printer	88
Troubleshoot a problem	89
Print quality problems	89
Printing problems	90
Print quality is poor	90
Blank or white pages	90
Dark print	91
Fine lines are not printed correctly	93
Folded or wrinkled paper	94
Gray background	95
Incorrect margins	97
Light print	97
Mottled print and dots	99
Paper curl	100
Print crooked or skewed	102
Solid black pages	103
Text or images cut off	104
Toner easily rubs off	105
Horizontal light bands	105
Vertical light bands	106
Vertical white lines	107
Vertical dark bands	108
Vertical dark lines or streaks	109
Vertical dark streaks with print missing	110
Repeating defects	111
Print jobs do not print	112
Slow printing	113
Job prints from the wrong tray or on the wrong paper	114
Confidential and other held documents do not print	115
The printer is not responding	116
Network connection problems	118
Cannot open Embedded Web Server	118
Cannot connect the printer to the Wi-Fi network	119
Issues with supplies	120
Replace cartridge, printer region mismatch	120
Non-Lexmark supply	120
Clearing jams	121
Avoiding jams	121
Identifying jam locations	122
Paper jam in the standard bin	123
Paper jam in the multipurpose feeder	124
Paper jam in trays	127
Paper jam in the duplex unit	130
Paper jam in the rear door	133
Paper feed problems	135
Envelope seals when printing	135
Collated printing does not work	136
Tray linking does not work	136
Paper frequently jams	137
Jammed pages are not reprinted	138
Contacting customer support	138
Recycle and dispose	139
Recycling Lexmark products	139
Recycling Lexmark packaging	139
Notices	140
Product information	140
Edition notice	140
GOVERNMENT END USERS	140
Trademarks	141
Licensing notices	141
Noise emission levels	141
Waste from Electrical and Electronic Equipment (WEEE) directive	142
India E-Waste notice	142
Product disposal	142
EU battery directive	142
Returning Lexmark cartridges for reuse or recycling	142
Static sensitivity notice	143
ENERGY STAR	143
Temperature information	143
Laser notice	143
Power consumption	144
Product power consumption	144
Sleep Mode	144
Hibernate Mode	145
Off mode	145
Total energy usage	145
Regulatory notices for wireless products	145
Modular component notice	145
Exposure to radio frequency radiation	145
Innovation, Science and Economic Development Canada	146
Federal Communications Commission (FCC) compliance information statement	146
日本の VCCI 規定	147
European Community (EC) directives conformity	147
United Kingdom (UK) conformity	148
European Community (EC) directives conformity	148
United Kingdom (UK) conformity	148
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	149