Lexmark MS417 User Guide - Page 163
MS315, and MS417 paper feed problems, Paper frequently jams
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Troubleshooting 163 MS315, MS415, and MS417 paper feed problems Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Check if you are printing on a recommended paper size and type. b Insert the tray properly. If jam recovery is enabled, then the print jobs will reprint automatically. No The problem is solved. Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Go to step 3. The problem is solved. Do paper jams still occur frequently? Step 3 a Review the tips on avoiding jams. For more information, see "Avoiding jams" on page 125. b Follow the recommendations, and then resend the print job. Contact customer support. The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action a From the printer control panel, navigate to: Next > > Clear the jam, press OK > b Follow the instructions on the printer display. Does the paper jam message remain? Yes Contact customer support. No The problem is solved.