Lexmark MS417 User Guide - Page 167
Tray linking does not work, Large jobs do not collate, Step 1
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Troubleshooting 167 Tray linking does not work Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No a From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. b Resend the print job. The problem is solved. Contact customer support. Do the trays link correctly? Large jobs do not collate Action Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. Yes The problem is solved. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job. The problem is solved. Did the job print and collate correctly? Step 3 The problem is Reduce the complexity of the print job by eliminating the number solved. and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? No Go to step 2. Go to step 3. Contact customer support.