Lexmark MS417 User Guide - Page 164

Jammed s are not reprinted, Solving print problems, Printing problems, Print jobs do not print

Page 164 highlights

Troubleshooting 164 Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto. 3 Depending on your printer model, press . b Resend the pages that did not print. Were the jammed pages reprinted? Yes The problem is solved. No Contact customer support. Solving print problems Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print dialog solved. and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? Step 2 The problem is a Check if the printer is plugged in and turned on, and if Ready solved. appears on the printer display. b Resend the print job. Do the jobs print? Step 3 The problem is If an error message appears on the printer display, then clear the solved. message. Note: The printer continues to print after clearing the message. Do the jobs print? No Go to step 2. Go to step 3. Go to step 4.

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Jammed pages are not reprinted
Action
Yes
No
a
Turn on jam recovery.
1
From the control panel, navigate to:
Settings
>
General Settings
>
Print Recovery
>
Jam
Recovery
2
Select
On
or
Auto
.
3
Depending on your printer model, press
.
b
Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is
solved.
Contact
customer
support
.
Solving print problems
Printing problems
Print jobs do not print
Action
Yes
No
Step 1
a
From the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note:
If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the printer is plugged in and turned on, and if
Ready
appears on the printer display.
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 3.
Step 3
If an error message appears on the printer display, then clear the
message.
Note:
The printer continues to print after clearing the message.
Do the jobs print?
The problem is
solved.
Go to step 4.
Troubleshooting
164