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Lexmark T430 User's Guide - Page 159

Solving network printing problems, Solving other problems, Contacting service

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Troubleshooting Solving network printing problems Problem Job did not print or incorrect characters printed. Solution If you are using a Lexmark print server, verify that it is set up properly and the network cable is connected. Note: Refer to the documentation that came with your print server for more information. For Novell users: • Make sure the netware.drv file is dated October 24, 1994, or later. • Make sure the NT (no tabs) flag is included in the capture statement. For Macintosh users, verify that the printer is set up correctly in Chooser. Solving other problems Problem How do I get updated printer drivers or utilities? Where are the printer escape codes listed? Solution Refer to the Lexmark Web site at www.lexmark.com for updated printer drivers. The drivers CD that was shipped with your printer contains an Adobe Acrobat file with a complete list of Printer Command Language (PCL) escape codes. Contacting service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. Know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing the menu settings and network setup pages for more information. For service, contact the Lexmark support site for customer service at http://support.lexmark.com, and report a description of the problem. Solving network printing problems 159

Section	Page
Contents	3
Printer overview	7
Print media	9
Print media sources and specifications	10
Choosing the right print media	13
Paper	13
Preprinted forms and letterhead	14
Transparencies	15
Envelopes	16
Labels	17
Card stock	18
Storing print media	18
Preventing jams	19
Loading trays	20
Loading the standard tray and the optional 250-sheet tray	20
Loading the optional 500-sheet tray	26
Loading and using the multipurpose feeder	31
Opening the multipurpose feeder	32
Loading the multipurpose feeder	34
Using the standard output bin	39
Raising the paper rest	39
Using the rear output bin	40
Clearing jams	43
200 / 201 Paper Jam, Remove Cartridge	44
202 Paper Jam, Open Rear Door	46
23x Paper Jam (duplex jams)	49
24x Paper Jam, Check Tray <x>	53
250 Paper Jam, Check MP Feeder	55
Printing tasks	56
Sending a print job	56
Printing from a Windows environment	56
Printing from a Macintosh computer	56
Duplexing a print job (two-sided printing)	57
Duplex printing on letterhead	57
Using Duplex Bind	58
Canceling a print job	59
From the printer operator panel	59
From a Windows computer	59
From a Macintosh computer	59
Linking trays	60
Disabling tray linking	60
Understanding fonts	61
Printing a font sample list	61
Scalable fonts	62
PCL bitmapped fonts	65
PCL symbol sets	65
Understanding the operator panel	67
Using the operator panel	68
Indicator light	68
Buttons	68
Using the operator panel to change printer settings	70
Menus Disabled	71
Using the printer menus	72
Paper Menu	73
Finishing Menu	79
Utilities Menu	81
Job Menu	83
Quality Menu	85
Setup Menu	86
PCL Emul Menu	90
PostScript Menu	93
PPDS Menu	94
Parallel Menu	96
Network Menu	98
USB Menu	100
Help Menu	101
Understanding the printer messages	102
Software and network tasks	112
Printing the menu settings and network setup pages	113
Printing the Print Quality Test Pages	114
Printing PDF documents	114
Printing a directory list	115
Printing a confidential job	115
Entering a personal identification number (PIN)	116
Using MarkVision to manage the printer	117
Using Hex Trace mode	117
Supplies and maintenance information	118
Maintaining the printer	118
Determining the status of supplies	119
Conserving supplies	120
Ordering supplies	121
Ordering a print cartridge	121
Ordering a charge roll	121
Storing the print cartridge	122
Changing the print cartridge	123
Removing the used print cartridge	123
Cleaning the printer	124
Installing the new print cartridge	124
Recycling Lexmark products	127
Replacing the charge roll	128
Removing options	133
Removing the printer from an optional drawer	133
Removing optional printer memory or firmware cards	134
Administration	141
Disabling the operator panel menus	142
Enabling the menus	142
Restoring factory default settings	143
Using the Print and Hold function	144
Selecting a user name	144
Printing and deleting held jobs	144
Accessing held jobs from the operator panel	145
Recognizing when format errors occur	145
Repeat Print	146
Reserve Print	146
Verify Print	146
Confidential jobs	147
Troubleshooting	148
Solving basic printer problems	148
Solving display problems	149
Solving printing problems	150
Turning on Reduced Curl mode	153
Solving print quality problems	154
Solving option problems	158
Solving network printing problems	159
Solving other problems	159
Contacting service	159
Notices	160
Trademarks	160
Licensing notice	161
Laser notice	161
Electronic emission notices	161
Printer energy consumption	162