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Lexmark X546 User Guide - Page 217

Cannot send or receive a fax, Check the display for error messages, Check the power

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Troubleshooting 217 If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to determine which pattern or switch setting to use. Cannot send or receive a fax These are possible solutions. Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. CHECK THE PRINTER CONNECTIONS Make sure the cable connections for the following hardware are secure, if applicable: • Telephone • Handset • Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, then plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, then plug a telephone into a different wall jack. 5 If you hear a dial tone, then connect the printer to that wall jack. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine.

Section	Page
Contents	2
Safety information	10
Learning about the printer	12
Finding information about the printer	12
Selecting a location for the printer	13
Printer configurations	15
Basic functions of the scanner	15
Understanding the ADF and scanner glass	16
Understanding the printer control panel	16
Additional printer setup	22
Installing internal options	22
Available options	22
Installing a memory card	22
Installing a flash memory or font card	26
Installing hardware options	29
Installing an optional tray or drawer	29
Attaching cables	31
Verifying printer setup	32
Printing menu settings pages	33
Printing a network setup page	33
Setting up the printer software	33
Installing printer software	33
Updating available options in the printer driver	34
Setting up wireless printing	34
Information you will need to set up the printer on a wireless network	34
Installing the printer on a wireless network (Windows)	35
Installing the printer on a wireless network (Macintosh)	37
Installing the printer on a wired network	39
Minimizing your printer's environmental impact	42
Saving paper and toner	42
Using recycled paper and other office papers	42
Conserving supplies	43
Saving energy	44
Using Eco-Mode	44
Reducing printer noise	44
Adjusting Power Saver	45
Recycling	46
Recycling Lexmark products	46
Recycling Lexmark packaging	46
Returning Lexmark cartridges for reuse or recycling	46
Loading paper and specialty media	47
Linking and unlinking trays	47
Linking trays	47
Unlinking trays	47
Assigning a Custom Type name	47
Setting the Paper Size and Paper Type	48
Configuring Universal paper settings	48
Loading the standard 250-sheet tray and optional 550-sheet tray	49
Loading the 650-sheet duo drawer	52
Using the multipurpose feeder	53
Using the manual feeder	55
Paper and specialty media guide	57
Paper guidelines	57
Paper characteristics	57
Unacceptable paper	58
Selecting paper	58
Selecting preprinted forms and letterhead	58
Storing paper	59
Supported paper sizes, types, and weights	59
Paper sizes supported by the printer	59
Paper types supported by the printer	61
Paper types and weights supported by the printer	61
Paper capacities	63
Printing	64
Printing a document	64
Printing on specialty media	65
Tips on using letterhead	65
Tips on using transparencies	66
Tips on using envelopes	67
Tips on using paper labels	67
Tips on using card stock	68
Printing from a flash drive	69
Supported flash drives and file types	70
Printing photos from a PictBridge-enabled digital camera	70
Printing information pages	71
Printing a font sample list	71
Printing a directory list	71
Printing the print quality test pages	71
Canceling a print job	72
Canceling a print job from the printer control panel	72
Canceling a print job from the computer	72
Copying	74
Making copies	74
Making a quick copy	74
Copying using the ADF	74
Copying using the scanner glass	75
Copying photos	75
Copying on specialty media	75
Copying to transparencies	75
Copying to letterhead	76
Customizing copy settings	76
Copying from one size to another	76
Making copies using paper from a selected tray	77
Copying on both sides of the paper (duplexing)	77
Reducing or enlarging copies	78
Making a copy lighter or darker	78
Adjusting copy quality	79
Collating copies	79
Placing separator sheets between copies	80
Copying multiple pages onto a single sheet	80
Canceling a copy job	81
Improving copy quality	81
E-mailing	82
Getting ready to e-mail	82
Setting up the e-mail function	82
Setting up the address book	83
Creating an e-mail shortcut using the Embedded Web Server	83
E-mailing a document	83
Sending an e-mail using the keypad	83
Sending an e-mail using a shortcut number	84
Sending an e-mail using the address book	85
Canceling an e-mail	85
Faxing	86
Getting the printer ready to fax	86
Initial fax setup	87
Choosing a fax connection	88
Connecting to an analog telephone line	89
Connecting to a DSL service	89
Connecting to a PBX or ISDN system	90
Connecting to a Distinctive Ring Service	90
Connecting a telephone or answering machine to the same telephone line	91
Connecting to an adapter for your country or region	92
Connecting to a computer with a modem	97
Setting the outgoing fax name and number	99
Setting the date and time	99
Turning daylight saving time on or off	99
Sending a fax	100
Sending a fax using the printer control panel	100
Sending a fax using the computer	100
Creating shortcuts	101
Creating a fax destination shortcut using the Embedded Web Server	101
Creating a fax destination shortcut using the printer control panel	102
Using shortcuts and the address book	103
Using fax destination shortcuts	103
Using the address book	103
Customizing fax settings	103
Changing the fax resolution	103
Making a fax lighter or darker	104
Sending a fax at a scheduled time	104
Viewing a fax log	105
Canceling an outgoing fax	105
Understanding fax options	105
Original Size	105
Content	105
Sides (Duplex)	106
Resolution	106
Darkness	106
Improving fax quality	106
Forwarding a fax	106
Scanning to an FTP address	108
Scanning to an FTP address	108
Scanning to an FTP address using the keypad	108
Scanning to an FTP address using a shortcut number	109
Creating an FTP shortcut using the Embedded Web Server	109
Scanning to a computer or USB flash memory device	110
Scanning to a computer	110
Scanning to a USB flash memory device	111
Understanding scan to computer options	112
Sides (Duplex)	112
Darkness	112
Improving scan quality	112
Using the Scan Center software	112
Understanding the Scan Center features	112
Using the ScanBack utility	113
Using the ScanBack Utility	113
Clearing jams	114
Avoiding jams	114
Understanding jam numbers and locations	115
200 paper jam	116
201 paper jam	116
202 paper jam	117
230 paper jam	119
235 paper jam	119
242 and 243 paper jams	119
250 paper jam	120
290 paper jam	120
Understanding printer menus	122
Menus list	122
Supplies menu	123
Paper menu	123
Default Source menu	123
Size/Type menu	124
Paper Texture menu	126
Paper Weight menu	128
Paper Loading menu	129
Custom Types menu	130
Custom Scan Sizes menu	131
Universal Setup menu	131
Reports menu	132
Reports menu	132
Network/Ports	133
Active NIC menu	133
Network menu	133
Wireless menu	135
USB menu	135
Settings menu	137
General Settings menu	137
Copy Settings menu	140
Fax Settings menu	142
Flash Drive menu	148
Flash Drive menu	148
Print Settings	151
Setup menu	151
Finishing menu	151
Quality menu	153
Utilities menu	155
PDF menu	156
PostScript menu	156
PCL Emul menu	156
Image menu	159
PictBridge menu	159
Set Date and Time	160
Understanding printer messages	163
List of status and error messages	163
Access USB after scan	163
Access USB now	163
Busy	163
Calibrating	163
Call complete	163
Cancel not available	163
Canceling	163
Check Config ID	163
Clock battery	163
Close door	164
<color> Low	164
Dialing	164
DO NOT TOUCH	164
Fax complete	164
Fax failed	164
Flushing buffer	164
File corrupt	164
Hex Trace	164
Imaging Kit	164
Incoming call	165
Insert Tray <x>	165
Invalid Engine Code	165
Invalid Network Code	165
LADP connection error	165
Line busy	165
Load <src> with <x>	165
Load single sheet feeder with <x>	165
Maintenance	166
Memory full, cannot send faxes	166
Menus disabled	166
No analog phone line	166
No answer	166
No dial tone	166
No recognized file types	166
PC Kit Life Warning	166
Phone in Use	167
Picture too large	167
Power Saver	167
Printing error	167
Programming Code	167
Reading data	167
Reading error (Remove drive)	167
Ready	167
Receiving pXX	168
Reload printed pages in Tray <x>	168
Remote Management Active	168
Remove originals from the scanner ADF	168
Remove packaging material	168
Remove paper from standard output bin	168
Replace <color> cartridge	168
Replace PC Kit	168
Scan Document Too Long	168
Scan to USB failed	168
Scanner ADF Cover Open	169
Sending pXX	169
Standard Exit Bin Full	169
Tray <x> Empty	169
Tray <x> Low	169
Tray <x> Missing	169
Unsupported USB device, please remove	169
Unsupported USB hub, please remove	169
Unsupported Mode	169
USB drive disabled	170
Use camera controls to print	170
Waiting	170
Waiting, too many events	170
30.yy <color> cartridge missing	170
31.yy Defective <color> Cartridge	170
31 Defective Imaging Kit	170
32.yy Replace Unsupported <color> Cartridge	170
34 Short paper	170
35 Insufficient memory to support Resource Save feature	171
37 Insufficient memory to collate job	171
38 Memory Full	171
39 Complex page, some data may not have printed	171
40 <color> Invalid refill, change cartridge	171
50 PPDS Font Error	171
51 Defective flash detected	171
52 Not enough free space in flash memory for resources	172
53 Unformatted flash detected	172
54 Network <x> Software Error	172
56 Standard USB Port Disabled	172
58 Too many flash options installed	172
58 Too many trays attached	173
58 Input config error	173
59 Incompatible tray <x>	173
82 Replace waste toner box	173
82.yy Waste toner box missing	173
88.yy <color> Cartridge is low	173
88.yy Replace <color> Cartridge	173
150 displayed	174
200.yy Paper jam <area name>	174
201.yy Paper jam <area name>	174
202.yy Paper jam <area name>	174
230.yy Paper jam <area name>	174
235 Paper Jam Check Duplex	174
24x Paper Jam Check Tray <x>	175
250.yy Paper jam <area name>	175
290–292 ADF Scanning Jams	175
293 Paper Missing	175
293.02 Flatbed Cover Open	175
294 ADF Jam	176
840.01 Scanner Disabled	176
840.02 Scanner Auto Disabled	176
940.01	176
941.01	176
942.01	176
943.01	177
940.02	177
941.02	177
942.02	177
943.02	177
900–999 Service <message>	177
Maintaining the printer	178
Storing supplies	178
Checking the status of supplies	178
Checking the status of supplies from the printer control panel	178
Checking the status of supplies from a network computer	178
Ordering supplies	179
Ordering toner cartridges	179
Ordering imaging kits	180
Ordering a waste toner bottle	180
Replacing supplies	181
Replacing the waste toner bottle	181
Replacing a black imaging kit	184
Replacing a black and color imaging kit	190
Replacing a toner cartridge	196
Replacing a developer unit	198
Cleaning the exterior of the printer	204
Cleaning the scanner glass	205
Moving the printer	205
Before moving the printer	205
Moving the printer to another location	206
Shipping the printer	206
Administrative support	207
Finding advanced networking and administrator information	207
Restoring the factory default settings	207
Using the Embedded Web Server	207
Setting up e-mail alerts	208
Viewing reports	208
Troubleshooting	209
Solving basic printer problems	209
Solving printing problems	209
Multiple-language PDFs do not print	209
Printer control panel display is blank or displays only diamonds	209
Error message about reading USB drive appears	209
Jobs do not print	210
Make sure the printer is ready to print	210
Check to see if the standard exit bin is full	210
Check to see if the paper tray is empty	210
Make sure the printer is connected to the network	210
Make sure you are using a recommended USB or Ethernet cable	210
Make sure printer cables are securely connected	210
Job takes longer than expected to print	210
Reduce the complexity of the print job	210
Change the Page Protect setting to Off	210
Job prints from the wrong tray or on the wrong paper	211
Check the Paper Type setting	211
Incorrect or strange characters print	211
Tray linking does not work	211
Load the same size and type of paper	211
Use the same Paper Size and Paper Type settings	211
Large jobs do not collate	211
Make sure Collate is set to On	211
Reduce the complexity of the print job	211
Make sure the printer has enough memory	212
Unexpected page breaks occur	212
Solving copy problems	212
Copier does not respond	212
Check the display for error messages	212
Check the power	212
Scanner unit does not close	212
Poor copy quality	213
Check the display for error messages	213
The toner may be low	213
The scanner glass may be dirty	213
The copy is too light or too dark	213
Check the quality of the original document	214
Check the document placement	214
Unwanted toner is in the background	214
Patterns (moiré) appear in the output	214
Text is light or disappearing	214
The output appears washed out or overexposed	214
Partial document or photo copies	214
Check the document placement	214
Check the Paper Size setting	214
Solving scanner problems	214
Checking an unresponsive scanner	214
Scan was not successful	215
Check the cable connections	215
An error may have occurred in the program	215
Scanning takes too long or freezes the computer	215
Other software programs may be interfering with scanning	215
The scan resolution may be set too high	215
Poor scanned image quality	215
Check the display for error messages	215
The scanner glass may be dirty	215
Adjust the scan resolution	215
Check the quality of the original document	216
Check the document placement	216
Partial document or photo scans	216
Check the document placement	216
Check the paper size setting	216
Cannot scan from a computer	216
Check the display for error messages	216
Check the power	216
Check the cable connections	216
Solving fax problems	216
Caller ID is not shown	216
Cannot send or receive a fax	217
Check the display for error messages	217
Check the power	217
Check the printer connections	217
Check the telephone wall jack	217
Review this digital phone service checklist	217
Check for a dial tone	218
Temporarily disconnect other equipment	218
Check for jams	218
Temporarily disable Call Waiting	218
Voice Mail service may be interfering with the fax transmission	218
The printer memory may be full	218
Can send but not receive faxes	218
Check to see if the paper tray is empty	218
Check the ring count delay settings	218
The toner may be low	219
Can receive but not send faxes	219
Make sure the printer is in Fax mode	219
Make sure the document is loaded properly	219
Make sure the shortcut number is set up properly	219
Received fax has poor print quality	219
Re-send the document	219
The toner may be low	219
Make sure the fax transmission speed is not set too high	220
Blocking junk faxes	220
Solving option problems	220
Option does not operate correctly or quits after it is installed	220
Reset the printer	220
Check to see if the option is connected to the printer	221
Make sure the option is installed correctly	221
Make sure the option is selected	221
Drawers	221
Make sure the paper is loaded correctly	221
Reset the printer	221
Multipurpose feeder	221
Check the multipurpose feeder	221
Clear any jams	221
Check the power cord connection	222
Check the paper	222
Check the paper guides	222
Check for service messages	222
Memory card	222
Solving paper feed problems	222
Paper frequently jams	222
Check the paper	222
Make sure there is not too much paper in the paper tray	222
Check the paper guides	222
The paper may have absorbed moisture due to high humidity	222
Paper jam message remains after jam is cleared	223
Page that jammed does not reprint after you clear the jam	223
Solving print quality problems	223
Blank pages	223
Packing material may be on the print cartridge	223
The toner may be low	223
Characters have jagged or uneven edges	224
Clipped images	224
Check the guides	224
Check the paper size setting	224
Dark lines	224
Gray background	225
Check the Toner Darkness setting	225
Incorrect margins	225
Check the paper guides	225
Check the paper size setting	225
Light colored line, white line, or incorrectly colored line	226
A toner cartridge may be defective	226
The imaging kit may be defective	226
Paper curl	226
Check the Paper Type setting	226
Has the paper absorbed moisture due to high humidity?	226
Print irregularities	226
The paper may have absorbed moisture due to high humidity	227
Check the paper type setting	227
Check the paper	227
The toner may be low	227
The fuser may be worn or defective	227
Repeating defects	227

Match case Limit results 1 per page

If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings

available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on

whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to

determine which pattern or switch setting to use.

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

HECK

THE

DISPLAY

FOR

ERROR

MESSAGES

Clear any error messages.

HECK

THE

POWER

Make sure the printer is plugged in, the power is on, and

Ready

appears.

HECK

THE

PRINTER

CONNECTIONS

Make sure the cable connections for the following hardware are secure, if applicable:

•

Telephone

•

Handset

•

Answering machine

HECK

THE

TELEPHONE

WALL

JACK

Plug a telephone into the wall jack.

Listen for a dial tone.

If you do not hear a dial tone, then plug a different telephone into the wall jack.

If you still do not hear a dial tone, then plug a telephone into a different wall jack.

If you hear a dial tone, then connect the printer to that wall jack.

EVIEW

THIS

DIGITAL

PHONE

SERVICE

CHECKLIST

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services

can be used.

•

If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface

port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN

provider.

•

If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information,

contact your DSL provider.

•

If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX.

If none exists, consider installing an analog telephone line for the fax machine.

Troubleshooting

217