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Lexmark X738de User's Guide - Page 282

Confidential and other held jobs do not print, Job takes longer than expected to print, Settings

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Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: PARTIAL JOB, NO JOB, OR BLANK PAGE PRINTS The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one. • For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate documents" check box under the User name text box before entering a PIN number. • For Macintosh users, save each print job, naming each job differently, and then send the individual jobs to the printer. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 On the home screen, touch . 2 Touch Settings. 3 Touch General Settings. 4 Touch the down arrow until Print Recovery appears. 5 Touch Print Recovery. 6 Touch the arrows next to Page Protect until Off appears. 7 Touch Submit. 8 Touch to return to the home screen. CHANGE ENVIRONMENTAL SETTINGS When using Eco-Mode or Quiet Mode settings, you may notice a reduction in performance. If you want to change the settings and need more information, then see "Using Eco-Mode" on page 59 or "Reducing printer noise" on page 60. Troubleshooting 282

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	12
Basic functions of the scanner	13
Understanding the ADF and scanner glass	14
Using the security lock feature	15
Understanding the printer control panel	16
Understanding the home screen	17
Using the touch-screen buttons	19
Additional printer setup	23
Installing internal options	23
Available internal options	23
Accessing the system board to install internal options	24
Installing a memory card	26
Installing a flash memory or firmware card	28
Installing an Internal Solutions Port	29
Installing a printer hard disk	35
Reattaching the system board cover	39
Installing optional trays	40
Attaching cables	42
Disabling fax and e-mail functions prior to setup	43
Verifying printer setup	44
Printing a menu settings page	44
Printing a network setup page	44
Setting up the printer software	45
Installing printer software	45
Updating available options in the printer driver	45
Setting up wireless printing	46
Information you will need to set up the printer on a wireless network	46
Installing the printer on a wireless network (Windows)	47
Installing the printer on a wireless network (Macintosh)	49
Installing the printer on a wired network	51
Changing port settings after installing a new network Internal Solutions Port	54
Setting up serial printing	56
Minimizing your printer's environmental impact	58
Saving paper and toner	58
Using recycled paper	58
Conserving supplies	58
Saving energy	59
Using Eco-Mode	59
Reducing printer noise	60
Adjusting Power Saver	61
Adjusting the brightness of the display	62
Setting the standard exit bin light	62
Recycling	63
Recycling Lexmark products	63
Recycling Lexmark packaging	63
Returning Lexmark cartridges for reuse or recycling	64
Loading paper and specialty media	65
Setting the Paper Size and Paper Type	65
Configuring Universal paper settings	65
Loading trays	66
Loading the multipurpose feeder	68
Loading the 2000-sheet tray	71
Linking and unlinking trays	74
Linking trays	74
Unlinking trays	74
Assigning a custom paper type name	74
Changing a Custom Type <x> name	75
Paper and specialty media guidelines	76
Paper guidelines	76
Paper characteristics	76
Selecting paper	77
Selecting preprinted forms and letterhead	77
Using recycled paper and other office papers	77
Storing paper	79
Supported paper sizes, types, and weights	79
Supported paper sizes	79
Supported paper types and weights	81
Printing	82
Printing a document	82
Printing a document	82
Printing on specialty media	82
Tips on using letterhead	82
Tips on using transparencies	83
Tips on using envelopes	83
Tips on using labels	84
Tips on using card stock	84
Printing confidential and other held jobs	85
Holding jobs in the printer	85
Printing confidential and other held jobs from Windows	85
Printing confidential and other held jobs from a Macintosh computer	86
Printing from a flash drive	87
Printing photos from a PictBridge-enabled digital camera	88
Printing information pages	89
Printing a font sample list	89
Printing a directory list	89
Printing the print quality test pages	89
Printing in black and white	90
Using Max Speed and Max Yield	90
Canceling a print job	90
Canceling a print job from the printer control panel	90
Canceling a print job from the computer	91
Copying	92
Making copies	92
Making a quick copy	92
Copying using the ADF	92
Copying using the scanner glass	93
Copying photos	93
Copying on specialty media	93
Making transparencies	93
Copying to letterhead	94
Customizing copy settings	94
Copying from one size to another	94
Making copies using paper from a selected tray	95
Copying a document that contains mixed paper sizes	95
Copying on both sides of the paper (duplexing)	96
Reducing or enlarging copies	96
Adjusting copy quality	97
Collating copies	97
Placing separator sheets between copies	98
Copying multiple pages onto a single sheet	98
Creating a custom job (job build)	99
Using job interrupt	100
Placing information on copies	100
Placing the date and time at the top of each page	100
Placing an overlay message on each page	100
Canceling a copy job	101
Canceling a copy job while the document is in the ADF	101
Canceling a copy job while copying pages using the scanner glass	101
Canceling a copy job while the pages are being printed	101
Understanding the copy screens and options	101
Copy from	101
Copy to	102
Scale	102
Darkness	102
Content	102
Sides (Duplex)	102
Collate	103
Options	103
Improving copy quality	104
E-mailing	105
Getting ready to e-mail	105
Setting up the e-mail function	105
Configuring the e-mail settings	106
Creating an e-mail shortcut	106
Creating an e-mail shortcut using the Embedded Web Server	106
Creating an e-mail shortcut using the touch screen	106
E-mailing a document	107
Sending an e-mail using the touch screen	107
Sending an e-mail using a shortcut number	107
Sending an e-mail using the address book	107
Customizing e-mail settings	108
Adding e-mail subject and message information	108
Changing the output file type	108
Canceling an e-mail	109
Understanding e-mail options	109
Original Size	109
Sides (Duplex)	109
Orientation	109
Binding	109
E-mail Subject	109
E-mail File Name	110
E-mail Message	110
Resolution	110
Send As	110
Content	110
Advanced Options	110
Faxing	112
Getting the printer ready to fax	112
Initial fax setup	113
Choosing a fax connection	114
Connecting to an analog telephone line	115
Connecting to a DSL service	115
Connecting to a PBX or ISDN system	116
Connecting to a distinctive ring service	116
Connecting the printer and a telephone or answering machine to the same telephone line	117
Connecting to an adapter for your country or region	119
Connecting to a computer with a modem	124
Setting the outgoing fax name and number	125
Setting the date and time	126
Turning daylight saving time on or off	126
Sending a fax	126
Sending a fax using the printer control panel	126
Sending a fax using the computer	127
Creating shortcuts	127
Creating a fax destination shortcut using the Embedded Web Server	127
Creating a fax destination shortcut using the touch screen	128
Using shortcuts and the address book	128
Using fax shortcuts	128
Using the address book	129
Customizing fax settings	129
Changing the fax resolution	129
Making a fax lighter or darker	129
Sending a fax at a scheduled time	130
Viewing a fax log	130
Blocking junk faxes	131
Canceling an outgoing fax	131
Canceling a fax while the original documents are still scanning	131
Canceling a fax after the original documents have been scanned to memory	131
Understanding fax options	132
Original Size	132
Content	132
Sides (Duplex)	132
Resolution	132
Darkness	132
Advanced Options	133
Improving fax quality	133
Holding and forwarding faxes	134
Holding faxes	134
Forwarding a fax	134
Scanning to an FTP address	136
Scanning to an FTP address	136
Scanning to an FTP address using the keypad	136
Scanning to an FTP address using a shortcut number	137
Scanning to an FTP address using the address book	137
Creating shortcuts	137
Creating an FTP shortcut using the Embedded Web Server	137
Creating an FTP shortcut using the touch screen	138
Understanding FTP options	138
Original Size	138
Sides (Duplex)	138
Orientation	138
Binding	138
Resolution	139
Send As	139
Content	139
Advanced Options	139
Improving FTP quality	140
Scanning to a computer or flash drive	141
Scanning to a computer	141
Scanning to a flash drive	142
Understanding scan profile options	142
Quick Setup	142
Format Type	143
Compression	143
Default Content	143
Color	143
Original Size	143
Orientation	143
Sides (Duplex)	143
Darkness	144
Resolution	144
Advanced Imaging	144
Improving scan quality	144
Understanding printer menus	145
Menus list	145
Supplies menu	146
Paper menu	147
Default Source menu	147
Paper Size/Type menu	147
Configure MP menu	150
Substitute Size menu	150
Paper Texture menu	151
Paper Weight menu	152
Paper Loading menu	154
Custom Types menu	156
Custom Names menu	156
Custom Scan Sizes menu	157
Universal Setup menu	157
Reports menu	158
Reports menu	158
Network/Ports menu	160
Active NIC menu	160
Standard Network or Network <x> menus	160
SMTP Setup menu	162
Network Reports menu	163
TCP/IP menu	163
Network Card menu	164
IPv6 menu	164
Wireless menu	165
AppleTalk menu	166
NetWare menu	166
LexLink menu	167
Standard USB and USB <x> menus	167
Parallel <x> menu	169
Serial <x> menu	171
Security menu	174
Miscellaneous menu	174
Confidential Print menu	174
Disk Wiping menu	175
Security Audit Log menu	176
Set Date/Time menu	177
Settings menu	178
General Settings menu	178
Copy Settings menu	186
Fax Settings menu	191
Print Settings	213
Help menu	228
Maintaining the printer	229
Cleaning the exterior of the printer	229
Cleaning the scanner glass	230
Cleaning the ADF parts	230
Cleaning the printhead lenses	234
Adjusting scanner registration	235
Storing supplies	236
Checking the status of supplies	237
Checking the status of supplies from the printer control panel	237
Checking the status of supplies from a network computer	237
Ordering supplies	237
Ordering toner cartridges	237
Ordering photoconductors	237
Ordering a fuser or a transfer module	238
Ordering a waste toner box	238
Ordering ADF replacement parts	238
Replacing Supplies	239
Replacing a photoconductor	239
Resetting the maintenance counter	241
Replacing a toner cartridge	242
Replacing the ADF parts	245
Replacing the waste toner box	251
Moving the printer to another location	253
Shipping the printer	253
Administrative support	254
Finding advanced networking and administrator information	254
Using the Embedded Web Server	254
Checking the device status	254
Setting up e-mail alerts	254
Viewing reports	255
Restoring the factory default settings	255
Troubleshooting	256
The indicator light is blinking	256
Solving basic printer problems	256
Understanding printer messages	257
Change <src> to <x>	257
Check tray <x> connection	257
Disk corrupted	257
Fax memory full	258
Fax partition inoperative. Contact system administrator.	258
Fax server 'To Format' not set up. Contact system administrator.	258
Fax Station Name not set up	258
Fax Station Number not set up	258
Load <src> with <x>	258
Load manual feeder with <x>	259
Memory full, cannot print faxes	259
Remove paper from standard output bin	259
Restore Held Jobs?	259
Scan Document Too Long	259
SMTP server not set up. Contact system administrator.	259
Unsupported disk	259
31 Missing or defective <color> cartridge	259
32 Cartridge part number unsupported by device	260
34 Short paper	260
35 Insufficient memory to support Resource Save feature	260
37 Insufficient memory to collate job	260
37 Insufficient memory, some Held Jobs were deleted	260
38 Memory full	260
39 Complex page, some data may not have printed	261
50 PPDS font error	261
51 Defective flash detected	261
52 Not enough free space in flash memory for resources	261
54 Network <x> software error	261
54 Standard network software error	261
55 Unsupported option in slot <x>	262
56 Parallel port <x> disabled	262
56 Serial port <x> disabled	262
56 Standard USB port disabled	262
58 Too many flash options installed	262
58 Too many trays attached	263
59 Incompatible tray <x>	263
61 Remove defective disk	263
62 Disk full	263
63 Unformatted disk	263
80 Fuser life warning	263
80 Replace fuser	264
82 Replace waste toner box	264
82 Waste toner box missing	264
83 Replace transfer module	264
83 Transfer module life warning	264
83 Transfer module missing	264
84 Replace <color> photoconductor	264
84 <color> photoconductor low	264
84 <color> photoconductor nearly low	265
88 Replace <color> cartridge	265
88 <color> cartridge nearly low	265
88 <color> cartridge low	265
840.01 Scanner Disabled	265
840.02 Scanner Auto Disabled	265
900–999 Service <message>	266
1565 Emulation error, load emulation option	266
Clearing jams	266
Avoiding jams	266
Understanding jam messages	267
200 paper jam	268
200–201 paper jams	269
201 paper jam	270
202 paper jam	272
203 paper jam	274
230 paper jam	275
24x paper jam	276
250 paper jam	278
290–294 paper jams	279
Solving printing problems	280
Multiple-language PDFs do not print	280
Printer control panel display is blank or displays only diamonds	280
Error message about reading USB drive appears	280
Jobs do not print	281
Confidential and other held jobs do not print	282
Job takes longer than expected to print	282
Job prints from the wrong tray or on the wrong paper	283
Incorrect characters print	283
Tray linking does not work	283
Large jobs do not collate	283
Unexpected page breaks occur	284
Solving copy problems	284
Copier does not respond	284
Scanner unit does not close	284
Poor copy quality	285
Partial document or photo copies	286
Solving scanner problems	286
Checking an unresponsive scanner	286
Scan was not successful	287
Scanning takes too long or freezes the computer	287
Poor scanned image quality	287
Partial document or photo scans	288
Cannot scan from a computer	288
Solving fax problems	288
Caller ID is not shown	288
Cannot send or receive a fax	289
Can send but not receive faxes	290
Can receive but not send faxes	291
Received fax has poor print quality	291
Solving option problems	292
Option does not operate correctly or quits after it is installed	292
Trays / Drawers	293
Flash memory card	293
Hard disk with adapter	293
Internal Solutions Port	293
Internal print server	293
Memory card	294
USB/parallel interface card	294
Solving paper feed problems	294
Paper frequently jams	294
Paper jam message remains after jam is cleared	294
Page that jammed does not reprint after you clear the jam	295
Solving print quality problems	295
Isolating print quality problems	295
Blank pages	296
Characters have jagged or uneven edges	296
Color misregistration	297
Clipped images	298
Fine horizontal lines appear on color pages	298
Ghost images	298
Gray background	299
Incorrect margins	299
Light colored line, white line, or incorrectly colored line	300
Paper curl	300
Print irregularities	301
Print is too dark	301
Print is too light	302
Repeating defects	303
Skewed print	303
Solid color pages	304
Streaked horizontal lines	304
Streaked vertical lines	305
Toner fog or background shading appears on the page	305
Toner rubs off	306
Toner specks	306
Transparency print quality is poor	307
Uneven print density	307
Solving color quality problems	308
FAQ about color printing	308
Embedded Web Server does not open	311
Check the network connections	311
Check the network settings	311
Contacting Customer Support	311
Notices	312
Product information	312
Edition notice	312
UNITED STATES GOVERNMENT RIGHTS	313
Trademarks	313
Federal Communications Commission (FCC) compliance information statement	314
Noise emission levels	314
Waste from Electrical and Electronic Equipment (WEEE) directive	315
Mercury notice	315
Static sensitivity notice	315
ENERGY STAR	315
Laser notice	315
Laser advisory label	316
Power consumption	316
Product power consumption	316
Power Saver	317
Off mode	317
Total energy usage	317
European Community (EC) directives conformity	317
Regulatory notices for telecommunication terminal equipment	317
Notice to users of the US telephone network: FCC requirements	318
South Africa telecommunications notice	319
Notice to users of the Canadian telephone network	319
Notice to users of the New Zealand telephone network	319
Notice to Users in the European Union	320
Radio interference notice	321
Exposure to radio frequency radiation	321
Notice to users in Brazil	321
Industry Canada (Canada)	321
Taiwan NCC RF notice statement	322
Notice to users in the European Union	322
Statement of Limited Warranty	324
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	326
ADOBE SYSTEMS INCORPORATED NOTICE	330