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Lexmark XC9325 Users Guide - Page 345

Troubleshoot a problem, Print quality problems

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Troubleshoot a problem 345 Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 347 "Ghost images" on page 349 "Gray or colored background" page 346 on page 350 "Incorrect margins" on "Light print" on page page 351 351 "Missing colors" on page 353 "Mottled print and dots" on page 354 "Paper curl" on page 355 "Print crooked or skewed" "Solid color or black images" "Text or images cut off" on on page 356 on page 357 page 358

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learn about the printer	9
Finding information about the printer	9
Finding the printer serial number	10
Printer configurations	11
Using the control panel	13
Understanding the status of the indicator light	13
Selecting paper	14
Paper guidelines	14
Paper characteristics	14
Unacceptable paper	15
Storing paper	15
Selecting preprinted forms and letterhead	16
Supported paper sizes	16
Supported paper types	25
Supported paper weights	28
Set up, install, and configure	29
Selecting a location for the printer	29
Attaching cables	30
Setting up and using the home screen applications	31
Using the home screen	31
Customizing the home screen	32
Supported applications	33
Setting up Scan Center	33
Creating a shortcut	33
Setting up Card Copy	33
Using Display Customization	34
Using Customer Support	35
Setting up Device Quotas	35
Managing bookmarks	35
Creating bookmarks	35
Creating folders	36
Managing contacts	36
Setting up and using the accessibility features	37
Activating Voice Guidance	37
Deactivating Voice Guidance	37
Navigating the screen using gestures	37
Using the on-screen keyboard	38
Enabling Magnification mode	38
Adjusting the Voice Guidance speech rate	39
Adjusting the default headphone volume	39
Adjusting the default internal speaker volume	39
Enabling spoken passwords or personal identification numbers	39
Setting up the printer to fax	39
Supported fax	39
Setting up the fax function using analog fax	40
Setting up the fax function using etherFAX	41
Setting up the fax function using fax server	41
Setting up fax using a standard telephone line	42
Setting up fax in countries or regions with different telephone wall jacks and plugs	44
Connecting to a distinctive ring service	46
Setting the fax date and time	47
Configuring daylight saving time	47
Configuring the fax speaker settings	47
Configuring the e-mail SMTP settings	47
Loading paper and specialty media	55
Setting the size and type of the specialty media	55
Configuring Universal paper settings	55
Enabling the Multiple Universal Sizes setting	55
Loading the 520-sheet tray	55
Loading the 2520-sheet tandem tray	59
Loading the 2000-sheet tray	62
Loading the envelope tray	66
Loading the multipurpose feeder	69
Linking trays	73
Installing and updating software, drivers, and firmware	73
Installing the printer software	73
Installing the fax driver	74
Adding printers to a computer	74
Updating firmware	75
Exporting or importing a configuration file	75
Adding available options in the print driver	76
Installing hardware options	76
Installing the envelope tray	76
Installing the optional 520-sheet tray	79
Installing the optional 520-sheet tray with cabinet	84
Installing the optional 3 x 520-sheet tray	92
Installing the optional 2520-sheet tandem tray	100
Installing the optional 2000-sheet tray	108
Installing a fax card	113
Installing a printer hard disk	119
Installing the working shelf	125
Installing the dual catch bin	127
Installing the staple finisher	128
Installing the staple, hole punch finisher	136
Installing wireless modules	147
Installing MarkNet N8372 Wireless Print Server	147
Networking	148
Connecting the printer to a Wi-Fi network	148
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	149
Configuring Wi-Fi Direct	150
Connecting a mobile device to the printer	150
Connecting a computer to the printer	151
Deactivating the Wi-Fi network	151
Checking the printer connectivity	151
Setting up serial printing (Windows only)	151
Secure the printer	153
Locating the security slot	153
Erasing printer memory	153
Erasing printer storage drive	154
Restoring factory default settings	154
Statement of Volatility	154
Print	156
Printing from a computer	156
Printing from a mobile device	156
Printing from a mobile device using Lexmark Mobile Print	156
Printing from a mobile device using Lexmark Print	156
Printing from a mobile device using Mopria Print Service	157
Printing from a mobile device using AirPrint	157
Printing from a mobile device using Wi-Fi Direct®	157
Printing from a flash drive	158
Supported flash drives and file types	159
Configuring confidential jobs	159
Printing confidential and other held jobs	160
Printing a font sample list	160
Printing a directory list	161
Placing separator sheets between copies	161
Stapling printed sheets	161
Punching holes in printed sheets	161
Using offset stacking in printed sheets	162
Canceling a print job	162
Adjusting toner darkness	162
Copy	163
Using the automatic document feeder and scanner glass	163
Making copies	163
Copying photos	163
Copying on letterhead	164
Copying on both sides of the paper	164
Reducing or enlarging copies	164
Collating copies	164
Placing separator sheets between copies	164
Copying multiple pages onto a single sheet	165
Copying cards	165
Stapling copies	165
Punching holes in copies	165
Using offset stacking in copies	166
Creating a copy shortcut	166
E-mail	167
Using the automatic document feeder and scanner glass	167
Sending an e-mail	167
Creating an e-mail shortcut	167
Fax	168
Using the automatic document feeder and scanner glass	168
Sending a fax	168
Scheduling a fax	169
Creating a fax destination shortcut	169
Changing the fax resolution	169
Adjusting the fax darkness	170
Printing a fax log	170
Blocking junk faxes	170
Holding faxes	170
Forwarding a fax	170
Scan	172
Using the automatic document feeder and scanner glass	172
Scanning to a computer	172
Scanning to an FTP server	173
Creating an FTP shortcut	174
Scanning to a network folder	174
Creating a network folder shortcut	174
Scanning to a flash drive	175
Use printer menus	176
Menu map	176
Device	177
Preferences	177
Eco-Mode	178
Remote Operator Panel	179
Notifications	180
Power Management	183
Anonymous Data Collection	184
Accessibility	184
Restore Factory Defaults	185
Maintenance	185
Configuration Menu	185
Out of Service Erase	190
Home Screen Customization	191
About this Printer	191
Print	192
Layout	192
Finishing	194
Setup	194
Quality	195
Job Accounting	197
PDF	198
PostScript	198
PCL	199
Image	201
Paper	201
Tray Configuration	201
Media Configuration	202
Universal Setup	202
Custom Scan Sizes	203
Media Types	203
Copy	204
Copy Defaults	204
Fax	208
Fax Defaults	208
Fax Mode	208
Fax Setup	208
Fax Server Setup	220
E-mail	224
E-mail Setup	224
E-mail Defaults	225
Web Link Setup	230
FTP	230
FTP Defaults	230
USB Drive	234
Flash Drive Scan	234
Flash Drive Print	237
Network/Ports	240
Network Overview	240
Wireless	240
Wi-Fi Direct	243
AirPrint	243
Mobile Services Management	244
Ethernet	245
TCP/IP	246
SNMP	247
IPSec	248
802.1x	250
LPD Configuration	250
HTTP/FTP Settings	251
ThinPrint	251
USB	252
Restrict external network access	252
Cloud Services	253
Cloud Services Enrollment	253
Security	254
Login Methods	254
Manage Permissions	254
Local Accounts	255
Default Login Methods	255
Schedule USB Devices	256
Security Audit Log	256
Login Restrictions	259
Confidential Print Setup	259
Disk Encryption	260
Erase Temporary Data Files	260
Solutions LDAP Settings	260
Miscellaneous	261
Reports	261
Menu Settings Page	261
Device	261
Print	262
Shortcuts	262
Fax	262
Network	263
Troubleshooting	263
Printing the Menu Settings Page	263
Maintain the printer	264
Checking the status of parts and supplies	264
Configuring supply notifications	264
Setting up e-mail alerts	264
Viewing reports	265
Ordering parts and supplies	265
Using genuine Lexmark parts and supplies	265
Ordering a toner cartridge	265
Ordering a photoconductor unit	266
Ordering the waste toner bottle	266
Replacing parts and supplies	266
Replacing a toner cartridge	266
Replacing the waste toner bottle	271
Replacing a photoconductor unit	275
Replacing the 520-sheet tray insert	284
Replacing the fuser	286
Replacing the transfer roller	290
Replacing the transfer module	293
Replacing the tray roller kit	301
Replacing the ADF roller kit	305
Replacing the printhead wiper	310
Replacing the 2000-sheet tray roller kit	312
Replacing the ADF separator roller cover	316
Replacing the lower rear connector cover	317
Replacing the ADF bin paper stopper	319
Resetting the maintenance counter	320
Resetting the supply usage counters	321
Replacing the staple cartridge	321
Replacing the staple cartridge in the staple finisher	321
Replacing the staple cartridge in the staple, hole punch finisher	323
Cleaning printer parts	326
Cleaning the printer	326
Cleaning the touch screen	326
Cleaning the scanner	327
Cleaning the tray roller kit	329
Cleaning the ADF roller kit	333
Cleaning the 2000-sheet tray roller kit	338
Emptying the hole punch box	342
Saving energy and paper	343
Configuring the power save mode settings	343
Adjusting the brightness of the display	343
Conserving supplies	344
Moving the printer to another location	344
Shipping the printer	344
Troubleshoot a problem	345
Print quality problems	345
Printing problems	346
Print quality is poor	346
Blank or white pages	346
Dark print	347
Ghost images	349
Gray or colored background	350
Incorrect margins	351
Light print	351
Missing colors	353
Mottled print and dots	354
Paper curl	355
Print crooked or skewed	356
Solid color or black images	357
Text or images cut off	358
Toner easily rubs off	359
Uneven print density	359
Horizontal dark lines	360
Vertical dark lines	361
Horizontal white lines	362
Vertical white lines	364
Repeating defects	365
Print jobs do not print	366
Confidential and other held documents do not print	367
Job prints from the wrong tray or on the wrong paper	368
Slow printing	369
The printer is not responding	371
Unable to read flash drive	372
Enabling the USB port	372
Clearing jams	373
Avoiding jams	373
Identifying jam locations	374
Paper jam in the standard tray	376
Paper jam in the optional trays	377
Paper jam in the multipurpose feeder	381
Paper jam in the 2000-sheet tray	381
Paper jam in door A	382
Paper jam in the standard bin	384
Paper jam in the automatic document feeder	386
Paper jam in the staple finisher	386
Paper jam in the staple, hole punch finisher	390
Network connection problems	393
Cannot open Embedded Web Server	393
Cannot connect the printer to the Wi-Fi network	394
Hardware options problems	395
Cannot detect internal option	395
Defective flash detected	395
Not enough free space in flash memory for resources	396
Issues with supplies	396
Missing or unresponsive toner cartridge	396
Non-Lexmark supply	396
Paper feed problems	397
Envelope seals when printing	397
Collated printing does not work	397
Tray linking does not work	398
Paper frequently jams	399
Jammed pages are not reprinted	399
E-mailing problems	400
Disabling the “SMTP server not set up” error message	400
Cannot send e-mails	400
Faxing problems	401
Caller ID is not shown	401
Cannot send or receive faxes using analog fax	401
Can receive but not send faxes using analog fax	403
Can send but not receive faxes using analog fax	403
Cannot set up etherFAX	403
Cannot send or receive faxes using etherFAX	404
Poor fax print quality	405
Missing information on the fax cover page	405
Cannot send the fax cover page from the computer	405
Scanning problems	406
Cannot scan to a computer	406
Cannot scan to a network folder	407
Partial copies of document or photo	408
Poor copy quality	409
Vertical dark streaks on output when scanning from the ADF	409
Jagged image or text when scanning from the ADF	410
Scan job was not successful	410
Scanner does not close	411
Scanning takes too long or freezes the computer	411
Scanner does not respond	412
Adjusting scanner registration	412
Adjusting ADF registration	412
Color quality problems	413
Modifying the colors in printed output	413
FAQ about color printing	414
The print appears tinted	415
Contacting customer support	415
Recycle and dispose	416
Recycling Lexmark products	416
Recycling Lexmark packaging	416
Notices	417
Product information	417
Edition notice	417
GOVERNMENT END USERS	417
Trademarks	418
Licensing notices	418
Noise emission levels	418
Waste from Electrical and Electronic Equipment (WEEE) directive	419
India E-Waste notice	419
Lithium-ion rechargeable battery	419
Product disposal	420
Returning Lexmark cartridges for reuse or recycling	420
Static sensitivity notice	420
ENERGY STAR	420
Temperature information	421
Power consumption	421
Product power consumption	421
Sleep Mode	422
Hibernate Mode	422
Off mode	422
Total energy usage	422
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020	423
Regulatory notices for telecommunication terminal equipment	423
Notice to users of the US telephone network: FCC requirements	423
Notice to users of the Canadian telephone network	424
Notice to users of the New Zealand telephone network	424
Japanese telecom notice	425
Federal Communications Commission (FCC) compliance information statement	426
Japanese VCCI notice	427
Notice to users of Class A products in Brazil	427
European Community (EC) directives conformity	427
United Kingdom (UK) conformity	427
Radio interference notice	428
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	428