Lexmark XC9325 Users Guide - Page 350
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Troubleshoot a problem 350 Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality > Toner Darkness. b Print the document. No The problem is solved. Does gray or colored background appear on prints? Step 2 a Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. b Print the document. Go to step 3. The problem is solved. Does gray or colored background appear on prints? Step 3 a Remove the photoconductor units. Warning-Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drums. Doing so may affect the quality of future print jobs. b Insert the photoconductor units. c Print the document. Contact customer The problem is support. solved. Does gray or colored background appear on prints?